Enterprise - Car Rental
East Midlands Airport, Castle Donington, Derby DE74 2SA
08712 710 711
Guide Last Updated: 26/01/2018
The reception point is located to the left after you enter Arrivals Hall from Baggage Reclaim.
The reception point is approximately 12m (13yd 4in) from the Baggage Reclaim - Arrivals Hall.
Clear signage for the reception area/desk is visible from the entrance.
There is step free access to the reception point.
There is a clear unobstructed route to the reception point.
The reception counter is placed in front of a background which is patterned.
The lighting levels at the reception point are good.
The height of the reception counter is medium height (77cm - 109cm).
There is sufficient space to write or sign documents on the counter.
There is not a lowered section of the counter.
There is not a hearing assistance system at the reception point.
The Car Rental desks are located to the left of the Arrivals Hall after entering from Baggage Reclaim.
Once the car keys have been collected from the desk, exit the Arrivals Hall via the Main Entrance.
After exiting the Arrivals Hall, follow the path and turn left towards the Departures Check In Hall.
There is clear signage along the route.
Follow the path for about 90m.
There are some slight slopes in places along the path.
The surface of the path vary between concrete tiles and tarmac.
After passing the Departures - Check In Hall, follow the signage to Car Rental Collections.
Outside the main building is the bus stop which serves all car parking areas, including the Car Rental Collection area.
The bus stop has a shelter and all buses are wheelchair accessible with ramped access, turning space and space for chairs to be secured.
The bus stops have help point buttons at an accessible height and all shelters are under constant CCTV surveillance.
The journey takes approximately 7 minutes.
The Car Rental Village is at the end of Long Stay Car Park 1 and the bus will drop customers adjacent to the huts.
There is clear directional signage on the floor and on signposts.
The surface of the pathways is tarmac.
If needed, alternative arrangements can be made to bring vehicles to the main entrance.
The Enterprise Car Rental Collection Hut is located in the Car Rentals Village at the end of the Long Stay 1 Car Park. The bus service from the front of the Arrivals Hall stops at the Car Rental Village.
There are 2 steps in front of the entrance.
The steps are deep with handrails on the right side.
The door is single width, 100cm wide, opens away from you and is heavy.
The desk is located to the left after you enter.
The desk is 105cm high with no lowered section.
There is no hearing loop.
If required customers can be served outside the hut.