East Lancashire Child & Adolescent Service

Burnley General Teaching Hospital, Casterton Avenue, Burnley BB10 2PQ

01282 425 071

pals@elht.nhs.uk

www.elht.nhs.uk

Guide Last Updated: 22/01/2018

Something changed?

Access Guide

  • The hospital is signposted from both the town centre and the motorway. Follow the A682 (Colne Road). The hospital is located on the A6114 (Casterton Avenue). The postcode to use for a sat-nav is BB10 2PQ.

  • All external visitors to the hospital are encouraged to park in the 6 designated 'Pay & Display' car parks around the hospital. Car Park 1 is opposite the Victoria Wing. Car Park 2 is opposite the UCLan building. Car Park 3 is outside the Lancashire Women and Newborn Centre. Car Park 4 is on Casterton Avenue opposite the UCC department. Car Park 5 is opposite the main Outpatients Department. Car Park 6 is opposite the Main Hospita Entrance Area 7.

  • There is a bus stop located close to both of the entrances on Casterton Avenue and Briercliffe Road. You can use Travelines online journey planner to start to plan your journey by bus. The Hospital Trust has made a commitment to provide free transport between Burnley General Teaching Hospital and Royal Blackburn Teaching Hospital for patients and visitors. The service operates from 06:15 to 21:30 Monday to Friday. A reduced service will operate on weekends and bank holidays.

  • Burnley Central Station is 1.5 miles away. Brierfield Station is 1.5 miles away. There are good bus connections from both stations with short walking distances.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located in the corridor, to the right as you enter the Main Hospital Entrance Area 7.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 587 2586.

  • The email address for the Patient Advice and Liaison Service (PALS) is pals@elth.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found at the Main Hospital Entrance Area 7 reception and the PALS desk at the main outpatients entrance Area 1.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request and large print on request.

  • There is an assistance dog toilet or toileting area on the hospital site.

  • The assistance dog toilet or toileting area is located on the grass areas around the hospital buildings.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs.

  • To obtain mobility aids please contact a member of staff at reception.

  • Other languages, documents and interpreters can be requested in advance.

  • Additional hospital services link (new tab) - click here.

  • The hospital does have a dedicated car park.

  • The car parking facilities are for Blue Badge holders only.

  • The car park is located in front of the Edith Watson Unit - Area 3 Entrance.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 500cm (11ft 10in x 16ft 5in).

  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is a designated drop-off point.

  • The drop-off point is located immediately outside the Edith Watson Unit - Area 3 Entrance.

  • There is a dropped kerb from the drop-off point.

  • The dropped kerb does have tactile paving.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located throughout the car park.

  • Payment signs do make it clear if parking charges apply to Blue Badge holders.

  • Parking is free for Blue Badge holders.

  • Payment machines are located throughout the car park.

  • There is not a payment machine at a convenient height for wheelchair users.

  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are slopes/ramps.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the Edith Watson Unit - Area 3 Entrance.

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  • The East Lancashire Child & Adolescent Service is/are located on level 0 of Area 3.

  • To see the hospital map please click here (opens new tab).

  • Access to the East Lancashire Child & Adolescent Service is via the Edith Wilson Unit Area 3 Entrance.

  • Enter via Edith Wilson Unit Area 3 Entrance and the East Lancashire Child & Adolescent Service is on the left.

  • There is step free access to the East Lancashire Child & Adolescent Service.

  • The East Lancashire Child & Adolescent Service is approximately 4m from the Edith Wilson Unit Area 3 Entrance.

  • Wayfinding signage is provided.

  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

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  • This information is for the entrance located off the Casterton Avenue entrance onto the hospital property.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • There is no hand sanitiser at this entrance.

  • Standard manual wheelchairs are available for people to borrow at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 158cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope gradient is easy.

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  • Monday 08:00 - 17:00.

  • Tuesday 08:00 - 17:00.

  • Wednesday 08:00 - 17:00.

  • Thursday 08:00 - 17:00.

  • Friday 08:00 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • This information is for the entrance located on level 0 of Area 3.

  • The entrance area/door is clearly signed with the name of the service/department.

  • There is step free access at this entrance.

  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.

  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double width but one door is locked.

  • The door(s) is/are heavy.

  • The width of the door opening is 80cm.

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  • The reception point is located to the left as you enter.

  • The reception point is approximately 4m (4yd 1ft) from the East Lancashire Child & Adolescent Service entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is low (76cm or lower).

  • There is sufficient space to write or sign documents on the counter.

  • There is not a clear knee recess beneath the low section of the desk.

  • The counter is staffed.

  • There is not a bell to attract attention.

  • There is not a hearing assistance system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

  • There is a waiting area close to the reception point.

  • Access to the waiting area is unobstructed.

  • The type of flooring is carpet and vinyl/laminate.

  • There is not sufficient space for a wheelchair user to use the waiting area.

  • The seats do not have armrests.

  • No tables are permanently fixed.

  • The waiting room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are bright.

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  • There is level access once inside.

  • This venue does not play background music.

  • Wayfinding signage is available.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • The lighting levels are bright.

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  • There is / are 1 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Family Therapy.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 86cm (2ft 10in).

  • The type of flooring is carpet.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are some chairs with armrests available.

  • No tables are permanently fixed.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are bright.

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  • There is / are 1 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Therapy 1.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 87cm (2ft 10in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • All chairs have armrests available.

  • No tables are permanently fixed.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are bright.

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  • There is / are 1 room(s) / area(s) available.

  • The name / number of the room / area surveyed was; Art/Wet Room.

  • There is level access to the room / area.

  • There is a/are door(s) into the room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are light.

  • The width of the door opening is 85cm (2ft 9in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are no chairs with armrests available.

  • No tables are permanently fixed.

  • The room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the room / area.

  • Lighting levels are medium.

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  • There is / are 2 room(s) / area(s) available.

  • The name / number of the room / area surveyed was; Board Room.

  • There is level access to the room / area.

  • There is a/are door(s) into the room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 86cm (2ft 10in).

  • The type of flooring is carpet.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are some chairs with armrests available.

  • No tables are permanently fixed.

  • The room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the room / area.

  • Lighting levels are bright.

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  • There is / are 1 room(s) / area(s) available.

  • The name / number of the room / area surveyed was; Play Therapy.

  • There is level access to the room / area.

  • There is a/are door(s) into the room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 85cm (2ft 9in).

  • The type of flooring is carpet.

  • There is not room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are no chairs with armrests available.

  • No tables are permanently fixed.

  • The room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the room / area.

  • Lighting levels are bright.

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  • There is / are 1 room(s) / area(s) available.

  • The name / number of the room / area surveyed was; Chill Out Room.

  • There is level access to the room / area.

  • There is a/are door(s) into the room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 87cm (2ft 10in).

  • The type of flooring is carpet.

  • There is not room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is not a chair.

  • The room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the room / area.

  • Lighting levels are medium.

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  • There is / are 1 room(s) / area(s) available.

  • The name / number of the room / area surveyed was; Secondary Classroom.

  • There is level access to the room / area.

  • There is a/are door(s) into the room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width with a locked extension leaf.

  • The door(s) is/are light.

  • The width of the door opening is 84cm (2ft 9in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • There are no chairs with armrests available.

  • Some tables are permanently fixed.

  • The room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the room / area.

  • Lighting levels are adjustable.

  • Only some chairs are adjustable.

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  • There is / are 1 room(s) / area(s) available.

  • The name / number of the room / area surveyed was; Study Area.

  • There is level access to the room / area.

  • There is a/are door(s) into the room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are light.

  • The width of the door opening is 86cm (2ft 10in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • There are some chairs with armrests available.

  • Some tables are permanently fixed.

  • The room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the room / area.

  • Lighting levels are bright.

  • Only one chair in the room is adjustable.

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  • There is / are 1 room(s) / area(s) available.

  • The name / number of the room / area surveyed was; TV/Games Room.

  • There is level access to the room / area.

  • There is a/are door(s) into the room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width with a locked extension leaf.

  • The door(s) is/are light.

  • The width of the door opening is 85cm (2ft 9in).

  • The type of flooring is carpet.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are some chairs with armrests available.

  • No tables are permanently fixed.

  • The room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the room / area.

  • Lighting levels are adjustable.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial and written text signage on or near the toilet door.

  • This accessible toilet is located opposite the Therapy rooms.

  • This accessible toilet is approximately 6m (6yd 1ft) from the East Lancashire Child & Adolescent Service.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The dimensions of the accessible toilet are 233cm x 211cm (7ft 8in x 6ft 11in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 135cm (4ft 5in).

  • There are dropdown rails on both sides of the toilet.

  • There is a flush, however it is not on the transfer side.

  • There is not a spatula type lever flush.

  • The tap type is lever.

  • There is not a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are general domestic waste and clinical waste disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are not available.

  • There is a shelf within the accessible toilet.

  • The shelf is higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 105cm (3ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 100cm.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 76cm (2ft 6in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial and written text signage on or near the toilet door.

  • This accessible toilet is located at the rear of the reception waiting area.

  • This accessible toilet is approximately 6m (6yd 1ft) from the East Lancashire Child & Adolescent Service entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The door is light.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The dimensions of the accessible toilet are 152cm x 225cm (4ft 12in x 7ft 5in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 83cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • There is not a spatula type lever flush.

  • The tap type is lever.

  • There is not a mixer tap.

  • There is not an emergency alarm.

  • Disposal facilities are available in the cubicle.

  • There is a/are clinical waste and open waste paper bin disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are not available.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is not a mirror.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 130cm (4ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 125cm.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located in reception.

  • The female and male toilets are approximately 9m (9yd 2ft) from the East Lancashire Child & Adolescent Service entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are bright.

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