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Dumfries House

Dumfries House Estate, Cumnock, East Ayrshire, KA18 2NJ

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About this venue

Dumfries House is one of Britain’s most beautiful stately homes with an outstanding collection of 18th Century Furniture including fine examples of the work of Thomas Chippendale.

Access Guide

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Introduction

  • Comments View
    • There are guided tours of the ground and first floor.
    • There is also a grand tour of the entire house that takes place once a day.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Auchinleck.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The nearest Blue Badge bay is 35m (38yd 10in) from the reception entrance.
    • The furthest Blue Badge bay is 39m (42yd 1ft) from the reception entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are loose chippings.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is further parking including more designated bays in the main car park, as shown in photographs 3 and 4.

Outside Access (Main Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 85cm (2ft 9in).

Level Change (Main Entrance)

  • There is one medium step which is located in the main entrance doorway. There are three medium steps located after the entrance. The steps after the entrance have handrails available on both sides.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 128cm (4ft 2in).
    • There is an intercom.
    • The height of the intercom is 115cm (3ft 9in).
    • The main door(s) open(s) away from you (push).
    • The door(s) may be difficult to open.
    • The door(s) is/are double width.
    • The width of the door opening is 120cm.
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 8cm.

Outside Access (Reception Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • There is stepped access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 139cm (4ft 7in).
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 104cm.
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 8cm.
    • There is not a/are not handrail(s) at the step(s).

Reception

  • The desk/counter is 1m (3ft 3in) from the reception entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • The hearing assistance system was not tested at the time of the survey.
  • This venue does not play background music.
  • The lighting levels are varied.
  • Comments View
    • There are designated seats available along the guided tour route.
    • There is also a wheelchair available to borrow.

Level Change (Inside Access)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the ground floor corridor.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Comments View
    • From the reception entrance these steps give access to the video room and the staircase at the start of the tour.
    • From the main entrance these steps give access to the toilets.
    • A stair climber is available to overcome these steps, when used in conjunction with the wheelchairs which are available to borrow.
    • Only wheelchairs designed to work with the stair climber can be used with it.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are the second floor of the guided tour (gallery corridor).
  • Comments View
    • A chair lift is available at the stairs to provide access to the main areas of the guided tour on the first floor.

Lift (Chair Lift)

  • There is a lift for public use.
  • The lift is located at the main staircase.
  • The lift is a chair stair lift.
  • The floors which are accessible by this lift are G-1.
  • The lighting level in the lift is good.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 25m (27yd 1ft) from the reception entrance.
    • This accessible toilet is located through to the right as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 75cm (2ft 6in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 165cm x 260cm (5ft 5in x 8ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary, non-infectious waste and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 98cm and 177cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • There is a medium colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located via a member of staff.
  • A member of staff trained in BSL skills is not normally on duty.