Crook Hall and Gardens - Cafe

Frankland Lane, Sidegate, Durham, County Durham DH1 5SZ

0191 384 8028

info@crookhallgardens.co.uk

www.crookhallgardens.co.uk

Guide Last Updated: 26/01/2018

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Access Guide

  • Monday 09:30 - 17:00.

  • Tuesday 09:30 - 17:00.

  • Wednesday 09:30 - 17:00.

  • Thursday 09:30 - 17:00.

  • Friday 09:30 - 17:00.

  • Saturday 09:30 - 17:00.

  • Sunday 09:30 - 17:00.

  • 9.30-17.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Durham.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • The car park type is open air/surface.

  • There is/are 0 designated parking bay(s) within the car park.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the cafe.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are single.

  • The door(s) is / are heavy.

  • The width of the door opening is 105cm (3ft 5in).

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located at the front of the main entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • This information is for the entrance located to the left after you enter the cafe.

  • There is level access into the venue.

  • The main door(s) open towards you (pull).

  • The doors are single width.

  • The door(s) is / are heavy.

  • The door opening is 105cm (3ft 5in) wide.

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  • There is level access to the service.

  • This venue does play background music.

  • Music is played in the cafe.

  • There is a medium height till point, located to the right after you enter the cafe. This is where you purchase tickets for the Hall and Gardens.

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  • The following information is for the cafe.

  • Full table service is available.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 3m (3yd 10in) from the Cafe Entrance.

  • The standard height for tables is 61cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is not available.

  • Drinking straws are available.

  • Menus are hand held only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is 12m (13yd 4in) from the main entrance.

  • This accessible toilet is located at the rear of the cafe.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 75cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is fully functional.

  • Disposal facilities are not available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is poor.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessible toilets.

  • The height of the baby change table once extended is 92cm (3ft).

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located at the rear of the cafe.

  • The female and male toilets are 12m (13yd 4in) from the entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are bright.

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  • Staff do not receive disability awareness / equality training.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.