Chester-le-Street Register Office

129 Front Street, Chester-le-Street, County Durham DH3 3BL

0300 026 3263

aykleyheadshouseregisteroffice@durham.gov.uk

www.durham.gov.uk/registeroffices

Guide Last Updated: 27/11/2014

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Access Guide

  • The opening times for this venue will vary as it is based on appointment only. Please contact the venue for more information.

  • The venue is situated within the centre of the town.

  • This venue is situated in Chester-le-Street.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Chester-le-Street.

  • The venue does not have its own car park.

  • Car park website http://www.eurocarparks.com.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the venue.

  • There is not level access into the venue.

  • The intercom is in a suitable position to allow wheelchair users to gain access.

  • The main doors open automatically.

  • The automatic doors are push pad activated.

  • The doors are double width.

  • The door opening is 151cm (4ft 11in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The automatic doors are push pad activated.

  • The doors are double width.

  • The door opening is 152cm (4ft 12in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading from the side of the venue up to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on the left going up.

  • The width of the ramp or slope is 120cm (3ft 11in).

  • There are steps to access this area / service.

  • The steps are located to the left of the entrance.

  • There is / are 3 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on the right going up.

  • The ramp or slope does bypass the steps.

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  • The desk is 6m (6yd 1ft) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

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  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 9m (9yd 2ft) from the main entrance.

  • The accessible toilet is located at the front of the venue, behind the reception desk.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 91cm (2ft 12in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 211cm x 190cm (6ft 11in x 6ft 3in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 57cm (1ft 10in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is twist/turn.

  • There is not a mixer tap.

  • There is not a functional emergency alarm available.

  • No emergency alarm fitted in the cubicle.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 43cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 108cm (3ft 7in) high.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The towel dispenser is 123cm (4ft) high.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The height of the sink is 76cm (2ft 6in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Inside the venue, there is level access to the baby change facility.

  • Baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 93cm (3ft 1in).

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  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.