West District Housing Office

3 Sinclair Street, Dundee DD2 3DA

01382 307 301

www.dundeecity.gov.uk

Guide Last Updated: 26/01/2018

Something changed?

Access Guide

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Dundee.

  • Monday 08:30 - 17:00.

  • Tuesday 08:30 - 17:00.

  • Wednesday 09:30 - 17:00.

  • Thursday 08:30 - 17:00.

  • Friday 08:30 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 2 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 340cm x 500cm (11ft 2in x 16ft 5in).

  • The nearest designated bay is 37m (40yd) from the main entrance.

  • The furthest designated bay is 39m (43yd) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This information is for the entrance located in the car park.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 159cm (5ft 3in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are double width.

  • The door opening is 149cm (4ft 11in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading from the car park to the entrance.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There are steps to access this area / service.

  • The steps are located directly in front of the entrance.

  • There is / are 15+ step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are shallow.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp overcomes the steps.

  • The ramp has handrails on both sides.

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  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

  • The hearing loop is in the interview rooms.

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  • The desk/counter is 7m (7yd 1ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is low (76cm or lower).

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

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  • The desk/counter is 5m (5yd 1ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is low (76cm or lower).

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

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  • The reception desk is 6m (19ft 8in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low height.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.

  • This accessible toilet is located on the left as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the any of the Housing, Council Tax & Housing Benefit Equiries desks.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is light.

  • The dimensions of the accessible toilet are 177cm x 222cm (5ft 10in x 7ft 3in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 95cm (3ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are not available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 105cm (3ft 5in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilets are not available.

  • Baby change facilities are not located within the venue.

  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service can be requested.