You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Dundee.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Dundee.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is pay on foot. A ticket is taken on entry and paid on foot at pay stations on shopping levels 2 and 3.
  • The car park is located next to and above the Wellgate shopping centre and Central Library.
  • The car park type is multi storey.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 480cm (12ft 2in x 15ft 9in).
  • The nearest Blue Badge bay is 19m (20yd 2ft) from the car park lift.
  • The furthest Blue Badge bay is 28m (30yd 1ft) from the car park lift.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 180cm (5ft 11in).
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on level S1 opposite the end of Murraygate.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 146cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.

You are on Outside Access (Rear Entrance (Victoria Road)). Skip to the next section.

Outside Access (Rear Entrance (Victoria Road))

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• Entrance View
  • This information is for the entrance located at the rear of the centre on level 3 giving access from Victoria Road.
  • There is ramped/sloped or stepped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 80cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 188cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 116cm (3ft 10in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • The handrail to the ramp alternates left to right to left as you go up.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

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• Entrance View
  • This information is for the entrance located on level 2 of the car park by the Blue Badge bays, leading to shopping level 3.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 84cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 236cm.
• Ramp/Slope View
  • The ramp/slope is located between the Blue Badge bays and the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are moderate to good.
• Comments View
  • The handrails are not continuous on either side.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Ramp Level S2 to Level S3). Skip to the next section.

Level Change (Ramp Level S2 to Level S3)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located at the south end of the mall on levels S2 and S3.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp bypasses the escalators.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are S1, S2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are S1, S2, S3.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are moderate to good.
• Comments View
  • The steps between levels S1 and S2 at the north end of the mall are shown in photographs 1 to 4.
  • The escalators between levels S1 and S2 (up and down) at the north end of the mall are shown in photographs 5 to 6.
  • The escalator between levels S2 and S3 (up only) at the north end of the mall is shown in photographs 7 to 10. The escalator steps, foot and head between shopping levels S2 and S3 are not clearly marked.
  • There are alternative escalators up and down between levels S2 and S3 at the south end of the mall shown in photographs 11 to 14.
  • There is a ramp from level S2 to S3 that bypasses the escalators at the south end of the mall.

You are on Lift (Mall). Skip to the next section.

Lift (Mall)

• There is a lift for public use.
• The lift is located towards the centre of the shopping centre, to the left of the escalators.
• The lift is a standard lift.
• The floors which are accessible by this lift are S1, S2, S3.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 51m (55yd 2ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 135cm x 140cm (4ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Front Car Park Lift). Skip to the next section.

Lift (Front Car Park Lift)

• There is a lift for public use.
• The lift is located on the left hand side of the mall, on shopping level 2 (S2).
• The lift is a standard lift.
• The floors which are accessible by this lift are S2, P2, P4, P6.
• The lift is approximately 18m (19yd 2ft) from the mall lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 175cm x 210cm (5ft 9in x 6ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Lift (Rear Car Park Lift). Skip to the next section.

Lift (Rear Car Park Lift)

• The lift is located at the rear of the building on shopping level 3 (S3).
• The lift is a standard lift.
• The floors which are accessible by this lift are S3, P4, P6.
• The lift is approximately 35m (38yd 10in) from the Rear Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 130cm x 160cm (4ft 3in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Baby Change Level S2. Skip to the next section.

Baby Change Level S2

• The baby change room is located next to the toilets on level S2 near the front lifts.
• The door to the room opens inwards, is heavy and 78cm wide.
• Within the room there is a baby change bench with changing mat and wash basin.
• The height of the mat and wash basin is 88cm.
• There is a paper towel dispenser above the basin at a height of 140cm.
• At the end of the bench there is a paper lining dispenser also at a height of 140cm.
• There is a single chair without armrests and a general domestic pedal bin for nappies.

You are on Accessible Toilet (Level S3. Left Hand Transfer). Skip to the next section.

Accessible Toilet (Level S3. Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 80m (87yd 1ft) from the Rear Entrance.
  • This accessible toilet is located in the food hall on shopping level 3.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • This is a male facility.
  • A key is required for the accessible toilet.
  • The key can be obtained from Shopping centre staff.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 163cm x 203cm (5ft 4in x 6ft 8in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 94cm (3ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 113cm (3ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 85cm (2ft 9in).
• Comments View
  • A similar female facility with a right hand side transfer space is also available.

You are on Accessible Toilet (Level S2. Right Hand Transfer). Skip to the next section.

Accessible Toilet (Level S2. Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the lift.
  • This accessible toilet is located on the right as you exit the lift on level S2.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 197cm x 180cm (6ft 6in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 126cm (4ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and clinical waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Level S2). Skip to the next section.

Standard Toilet(s) (Level S2)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on shopping level 2 to the right as you exit the lift.
  • The female and male toilets are approximately 32m (34yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are medium.

You are on Access Guides Available For (The Wellgate Shopping Centre). Skip to the next section.

Access Guides Available For (The Wellgate Shopping Centre)

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• Shopping View
  • B&M - To view the access guide please click here (new tab).
  • Pavers - To view the access guide please click here (new tab).
  • The Entertainer - To view the access guide please click here (new tab).
  • The Works - To view the access guide please click here (new tab).
  • Funky Little Monkeys - To view the access guide please click here (new tab).
  • Iceland - To view the access guide please click here (new tab).
  • Poundland - To view the access guide please click here (new tab).
  • Home Bargains - To view the access guide please click here (new tab).
  • British Heart Foundation - To view the access guide please click here (new tab).
  • Dundee Community Grants - To view the access guide please click here (new tab).
• Leisure and Entertainment View
  • Central Library - To view the access guide please click here (new tab).
  • Steps Theatre - To view the access guide please click here (new tab).
• Other Services View
  • Citizens Advice Dundee - To view the access guide please click here (new tab).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.