Overgate Shopping Centre

Overgate Lane, Dundee DD1 1UQ

01382 314 210

info@overgate.co.uk

www.overgate.co.uk

Guide Last Updated: 05/06/2017

Something changed?

Access Guide

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 19:30.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • The venue is in a pedestrian area.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Dundee.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Overgate Bank Street Car Park.

  • The car park is located on Bank Street.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • The car park is operated by National Car Parks Ltd and has direct access to the shopping centre.

  • Monday 07:00 - 23:00.

  • Tuesday 07:00 - 23:00.

  • Wednesday 07:00 - 23:00.

  • Thursday 07:00 - 23:00.

  • Friday 07:00 - 23:00.

  • Saturday 08:00 - 23:00.

  • Sunday 09:00 - 23:00.

1
2
  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is West Marketgait.

  • The car park is located adjacent to the West Mall.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • Monday 07:00 - 19:00.

  • Tuesday 07:00 - 19:00.

  • Wednesday 07:00 - 19:00.

  • Thursday 07:00 - 20:30.

  • Friday 07:00 - 19:00.

  • Saturday 08:00 - 19:00.

  • Sunday 09:00 - 18:00.

1
  • This information is for the entrance located on City Square at the east end of the mall.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 149cm (4ft 11in).

1
2
  • This information is for the entrance located at the front of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 144cm (4ft 9in).

1
2
  • This information is for the entrance located at the front of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 144cm (4ft 9in).

1
2
  • This information is for the entrance located at the rear of the building, giving direct access to level 2.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 144cm (4ft 9in).

  • The doors to the right of the automatic doors are the same width but manual.

1
2
  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located to the right as you face the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 15+ step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

1
2
3
4
  • This information is for the entrance located to the rear of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The automatic doors are push pad activated.

  • The door(s) is / are double.

  • The width of the door opening is 198cm (6ft 6in).

1
2
  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located on the path leading to the entrance.

  • The ramp/slope is easy.

1
2
  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located immediately beyond the entrance.

  • There is/are 15+ step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does not bypass the step(s).

  • The ramp goes down to the ground floor of the shopping mall. The stairs rise to the first floor of the shopping mall.

1
2
3
4
  • This information is for the entrance located in the car park.

  • There is level access into the venue.

  • Level access is via lift.

  • The main door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 158cm (5ft 2in).

  • Similar doors are located on all levels of the car park.

1
2
  • Route maps are not available.

  • Manual wheelchairs are available.

  • Powered wheelchairs are available.

  • Powered scooters are available.

  • Equipment does not have to be booked in advance.

  • There is not a hire charge.

  • Escorts are not normally available to assist around town / city.

  • Trained escorts are not available for people with a visual impairment.

  • Trained escorts are not available for people with a hearing impairment.

  • Shop mobility is located in Overgate Lane to the right of the West Gallery Doors near the foot of the ramp. It is adjacent to the West Marketgait Car Park.

  • To contact Shopmobility please call 01382 228 525.

1
  • The desk/counter is 50m (54yd 2ft) from the Bank Street car park entrance.

  • There is level access to the desk/counter from the entrance.

  • Level access to the desk/counter is via lift.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

  • The customer services desk is located on Level 2 at the top of the east escalators.

1
2
  • There is level access to the service(s).

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

  • There are a few level changes on levels 1 and 2 to the main corridors with easy slopes.

1
2
3
4
  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located on level 2 at the east end behind the customer services desk.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located on level 2 at the east end behind the customer services desk.

  • There is/are 4 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

1
2
3
4
  • The floors which are accessible by stairs are 1 and 2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • There are 2 identical staircases to the East and West galleries.

1
2
  • The floors which are accessible by stairs are 1, 2, 3, 4, 5, 6 and 7.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

1
2
  • The floors which are accessible by stairs are 1 and 2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

1
2
  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are 1 and 2.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are medium.

  • There are escalators located at the Cafe Venue end (west) and at the Main East entrance end.

1
2
  • The lift is located at the Bank Street car park entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6 and 7.

  • The lift is approximately 5m (5yd 1ft) from the Bank Street car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 140cm (4ft 7in).

  • The dimensions of the lift are 224cm x 177cm (7ft 4in x 5ft 10in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • There are 2 similar additional lifts.

1
2
3
  • There is a lift for public use.

  • The lift is located at the Cafe Venue end.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are 1 and 2.

  • The lift is approximately 30m (32yd 2ft) from the Cafe Venue entrance.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 188cm x 173cm (6ft 2in x 5ft 8in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

1
2
  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 8m (8yd 2ft) from the Bank Street Car Park entrance.

  • The accessible toilet is located to the left as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from customer services or centre staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 162cm x 287cm (5ft 4in x 9ft 5in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 93cm (3ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary, general domestic waste and open waste paper bin disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 42cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There is an additional accessible toilet located directly opposite the toilet surveyed.

  • Additional accessible toilet facilities are located on level 2.

1
  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the left as you enter.

  • The female and male toilets are approximately 12m (13yd 4in) from the Bank Street car park entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are medium.

  • The shared toilets that were surveyed are located to the left as you enter.

  • The shared toilet(s) is/are approximately 11m (12yd 1in) from the Bank Street car park entrance.

  • Inside the venue, there is level access to the shared toilet(s).

  • Lighting levels are medium.

  • Additional standard toilet facilities are located on level 2.

1
2
  • The Baby Change and Family Room is located 8m from the Bank Street car park entrance on Level 2, to the right as you enter. There is level access from all levels via the lift. The height of the baby change table is 92cm. There are two wash basins beside the changing table, a general domestic lidded bin for nappies, an armchair and vending machine for nappies and cleaning wipes. There is an adjoining private family room for nursing women.

1
2
3
4
  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • In addition to Shopmobility, manual wheelchairs are available for hire from customer services on level 2.