Caird Hall Dundee

Access Guide

  • The box office is located to the right of the Caird Hall at 16 City Square.

  • The ground floor entrance level is known as level 4.

  • Please contact the venue for details of opening times and Opening times for the venue vary according to bookings/events taking place.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Dundee.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located off Crichton Street.

  • The car park type is underground.

  • Parking spaces for Blue Badge holders do need to be booked in advance.

  • There is/are 7 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 330cm x 550cm (10ft 10in x 18ft 1in).

  • The nearest Blue Badge bay is 15m (16yd 1ft) from the lift.

  • The furthest Blue Badge bay is 45m (49yd 8in) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 340cm (11ft 2in).

  • There is not a designated drop off point.

  • The car park can only be used for concerts. Details can be obtained through the Booking Office at 16 City Square. The lift from the car park can only be used during events when it is operated by a member of staff.

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  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Shore Terrace.

  • The car park is located at the rear of the venue on Shore Terrace.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 168cm (5ft 6in).

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 8 step(s) to the area/service.

  • There is tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located immediately beyond the entrance.

  • There is/are 10 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The automatic doors are push pad activated.

  • The door(s) is / are double.

  • The width of the door opening is 180cm (5ft 11in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located to the left as you face the entrance.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp/slope is 116cm (3ft 10in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located to the right as you face the entrance.

  • There is/are 8 step(s) to the area/service.

  • There is tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are in the centre.

  • The ramp/slope does bypass the step(s).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp/slope is 90cm (2ft 11in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located immediately beyond the entrance.

  • There is/are 10 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

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  • There is level access to the service(s).

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • There are designated spaces for wheelchair users.

  • Designated seating is located to the left of the stage and on the balcony.

  • Wheelchairs are left with the patron.

  • A companion may sit with you.

  • Companions sit behind you.

  • This venue does not provide audio described performances.

  • There is a hearing assistance system.

  • The hearing system is a fixed loop.

  • Staff are trained to use the hearing system.

  • The rows suitable for hearing loops are throughout the hall.

  • There is a wheelchair to borrow.

  • To borrow a wheelchair,contact a member of staff.

  • Concessions are available.

  • Assistance dogs are allowed in the auditorium.

  • To view the Dundee City Box Office website for more information on accessible seating please click here (new tab).

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  • Together with the main theatre hall, there are other halls and meeting rooms, including the Marryat Hall (at right hand end) and the Ashton Hall (left hand end) which may be hired by the public.

  • The Marryat Hall is more ornate and most suited for formal functions and shows. It has portable staging and has stackable chairs and tables for various layouts.

  • The Ashton Hall is a multi-function room, most suited to meetings, training and conferences. It is flexible in that it can be subdivided with audio, video and wifi available.

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  • The floors which are accessible by stairs are G and 1.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Similar staircases are located at either end of the building.

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  • There is a lift for public use.

  • The lift is located to the right as you enter the building.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B, G and 1.

  • The lift is approximately 30m (32yd 2ft) from the Marryat entrance.

  • Staff do need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 108cm x 140cm (3ft 7in x 4ft 7in).

  • There are separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • The following information is for the bar.

  • The bar is located on the main corridor.

  • The bar does not serve food.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is a lowered section at the counter.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 30m (32yd 2ft) from the Marryat entrance.

  • The standard height for tables is 73cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Drinking straws are available.

  • Children are welcomed in the bar area.

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  • The following information is for the bar.

  • The bar is located on the first floor.

  • The bar does not serve food.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is a lowered section at the counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 30m (32yd 2ft) from the lift.

  • The standard height for tables is 73cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Drinking straws are available.

  • Children are welcomed in the bar area.

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  • The facility is located on the ground floor, to the left as you enter the Marryat entrance.

  • The facility is approximately 55m (60yd 5in) from the Marryat entrance.

  • There is level access to the facility.

  • You do not need a key for the facility.

  • The door opens outwards.

  • The width of the door is 87cm (2ft 10in).

  • The dimensions of the facility are 302cm x 355cm (9ft 11in x 11ft 8in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is wall mounted.

  • The length of the facility changing bench is 180cm (5ft 11in).

  • The facility toilet is corner.

  • The transfer space on the right as you face the toilet is 190cm (6ft 3in).

  • Wall mounted grab rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rail(s) is/are on the right.

  • The type of wash basin is fixed.

  • Wall mounted grab rails are available at the wash basin.

  • As you face the wash basin, the wall mounted grab rails are on the right.

  • Disposal facilities are available.

  • A privacy screen is available.

  • Wide tear off paper roll is not available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is not available.

  • It is out of reach (higher than 10cm (4") from the floor).

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 20m (21yd 2ft) from the Marryat entrance.

  • The accessible toilet is located to the left as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a sliding bolt.

  • The width of the accessible toilet door is 83cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 144cm x 188cm (4ft 9in x 6ft 2in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 83cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is not a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are non-infectious waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 83cm (2ft 9in).

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 65m (71yd 3in) from the lift.

  • The accessible toilet is located to the left as you enter.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 77cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are general domestic waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on the ground floor, to the left as you enter the Marryat entrance.

  • The female toilet(s) is/are approximately 25m (27yd 1ft) from the Marryat entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • Lighting levels are medium.

  • The male toilet facilities that were surveyed are located on the ground floor.

  • The male toilet(s) is/are approximately 45m (49yd 8in) from the Marryat entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are medium.

  • Additional standard toilets are located on the ground floor.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the first floor.

  • The female and male toilets are approximately 65m (71yd 3in) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the female standard toilets.

  • The height of the baby change table once extended is 80cm (2ft 7in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • Wheelchairs are available to borrow. Please contact the venue in advance.