County Mall Shopping Centre

Southgate Avenue, Crawley, West Sussex RH10 1FP

01293 611 975

www.countymall.co.uk

Guide Last Updated: 19/04/2018

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Access Guide

  • The venue is situated within the centre of the town or city.

  • This venue is situated in Crawley.

  • The venue is not situated on a road which has a steep gradient.

  • The nearest mainline station is Crawley.

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 20:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is multi storey.

  • There is/are 20 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 440cm x 350cm (14ft 5in x 11ft 6in).

  • The nearest designated bay is 4m (4yd 1ft) from the main accessible entrance.

  • The furthest designated bay is 30m (32yd 2ft) from the Accessible Entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • There is a dropped kerb between the car park and the venue.

  • The car park does have a height restriction barrier.

  • The maximum height is 200cm (6ft 7in).

  • There are two car parks - the North & South Car parks which are on opposite sides of the shopping centre and mirror images of each other.

  • The North entrance is on Southgate Avenue and the south entrance on Station Way.

  • The designated parking bays are situated on level 1 of both car parks.

  • To help with car location, the interior of the North Car Park is coloured blue and the South one red.

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  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

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  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

  • There are also 3 sets of double width manual doors available at this entrance.

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  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located adjacent to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The width of the ramp or slope is 200cm (6ft 7in).

  • There is a / are step(s) to access this area / service.

  • There is / are 3 step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • The step(s) is / are clearly marked.

  • The step(s) is / are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp is used to overcome the steps.

  • Beyond the entrance there is a further moderate ramp and 3 deep, marked steps. The ramp and steps have handrails to both sides.

  • The ramp overcomes the steps.

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  • This information is for the entrance located from level 1 of the car park.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are single width.

  • The door opening is 90cm (2ft 11in) wide.

  • There is a second set of doors.

  • The door(s) open automatically.

  • The doors are single width.

  • The door opening is 90cm (2ft 11in) wide.

  • The powered doors are operated by movement sensor or may be held open.

  • These entrances lead to the lifts in the centre of the shopping centre.

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  • There is not level access into the venue.

  • The main door(s) open both ways.

  • The doors are single width.

  • The door(s) is / are heavy.

  • The door opening is 93cm (3ft 1in) wide.

  • There is a second set of doors.

  • The door(s) open both ways.

  • The doors are single width.

  • The door(s) is / are heavy.

  • The door opening is 93cm (3ft 1in) wide.

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  • There are steps to access this area / service.

  • The steps are located in front of the entrance.

  • There is / are 1 step(s) to the area / service.

  • Lighting levels at the steps are bright.

  • The steps are clearly marked.

  • The steps are shallow.

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  • There is level access to the service.

  • This venue does play background music.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1-.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located in the centre of the mall.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2-3-4.

  • The lift is 100m (109yd 1ft) from the accessible entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 240cm x 125cm (7ft 10in x 4ft 1in).

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • There are 2 central lifts available. One is prioritised for older people, disabled people and people with pushchairs.

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  • Once inside, there is level access to the service.

  • Full table service is not available.

  • Food or drinks are ordered from the counter.

  • Food or drinks cannot be brought to the table.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • The distance between the floor and the lowest table is 74cm (2ft 5in).

  • Menus are not available in large print.

  • There ave various food outlets within the Food Court.

  • The food court has a raised area that can be accessed via a moderate ramp 200cm in width.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • This accessible toilet is approximately 10m (10yd 2ft) from the Memorial Gardens Entrance.

  • This accessible toilet is located on the ground floor adjacent to the entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from security staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 89cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 190cm x 230cm (6ft 3in x 7ft 7in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 110cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 50cm (1ft 8in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There are two similar toilets next to each other.

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  • Standard toilets are available.

  • The female toilets are located on the ground floor adjacent to the entrance.

  • The female toilets are 8m (8yd 2ft) from the Memorial Gardens Entrance.

  • Inside the venue, there is level access to the female toilet.

  • Lighting levels are bright.

  • The male toilets are located on the ground floor adjacent to the entrance.

  • The male toilets are 11m (12yd 1in) from the Memorial Gardens Entrance.

  • Inside the venue, there is level access to the male toilet.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the baby care room on the ground floor.

  • Inside the venue, there is level access to the baby change facility.

  • The baby care room is located near to the Memorial Gardens Entrance. It has an automatic door, operated by push pad.

  • Within there is a parent and child toilet and a separate baby change area with fixed bench 80cm high.

  • There is a further automatic door leading through to a baby feeding room. There is a push button alarm strip around the wall in this room.

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