York Designer Outlet

St. Nicholas Avenue, Fulford, York YO19 4TA

01904 682 700

enquiries@yorkdesigneroutlet.com

www.yorkdesigneroutlet.com

Guide Last Updated: 12/12/2016

Something changed?

Access Guide

  • Monday 10:00 - 20:00.

  • Tuesday 10:00 - 20:00.

  • Wednesday 10:00 - 20:00.

  • Thursday 10:00 - 20:00.

  • Friday 10:00 - 20:00.

  • Saturday 09:00 - 20:00.

  • Sunday 10:00 - 18:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is York.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located in front of the south entrance.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 372cm x 482cm (12ft 2in x 15ft 10in).

  • The nearest Blue Badge bay is 15m (16yd 1ft) from the south entrance.

  • The furthest Blue Badge bay is 49m (53yd 1ft) from the south entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are dropped kerbs.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does have tactile paving.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located in front of the north, east and west entrances.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 372cm x 482cm (12ft 2in x 15ft 10in).

  • The nearest Blue Badge bay is 19m (20yd 2ft) from the north entrance.

  • The furthest Blue Badge bay is 60m (65yd 1ft) from the north entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are dropped kerbs.

  • The car park surface is tarmac.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does have tactile paving.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The drop off point is located in front of the north and east entrances.

  • Parent and child parking is available in front of the west entrance.

  • There are bollards at some of the dropped kerbs.

  • The minimum width between the bollards is 117cm.

  • There is a road to cross from the standard bays in this car park.

  • The road can be busy.

  • There is a zebra crossing with bollards and tactile paving on the building side.

  • The minimum width between the bollards is 113cm.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located on the path leading to the entrances.

  • The ramp/slope is steep.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located to the rear of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The width of the door opening is 162cm (5ft 4in).

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  • This information is for the entrance located at the front right of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The width of the door opening is 154cm (5ft 1in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located in front of the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The width of the door opening is 159cm (5ft 3in).

  • There are bollards on the approach to the entrance.

  • The minimum width between the bollards is 110cm.

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located in front of the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located at the front left of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The width of the door opening is 151cm (4ft 11in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located in front of the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • The desk/counter is 9m (9yd 2ft) from the south entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

  • There is a touch screen.

  • The touch screen is not at a suitable height for a wheelchair user.

  • The height of the lowered section is 77cm.

  • There is seating in the reception.

  • The seating is a sofa with armrests both sides.

  • Powered scooters are charged at £2 per session. Manual wheelchairs are free to borrow.

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  • There is level access to the service(s).

  • This venue does play background music.

  • Music is played throughout the building.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are medium.

  • There are maps at each entrance (photographs 9 and 10).

  • There is seating throughout the building.

  • The seating is a variety of chairs, stools and sofas.

  • Some of the seating has armrests.

  • There are tables in some of the seating areas.

  • The height of the tables is 52cm.

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  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are medium.

  • There are 2 escalators in the building, located in the centre of north arcade and the centre of the south arcade.

  • The escalators are used to go up and down.

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  • There is a lift for public use.

  • The lift is located off the right hand side of the south arcade.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 35m (38yd 10in) from the south entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There is a lift for public use.

  • The lift is located in the centre of the north arcade, opposite the north escalators.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 176m (192yd 1ft) from the south entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 95cm (3ft 1in).

  • The dimensions of the lift are 158cm x 138cm (5ft 2in x 4ft 6in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • The following information is for the cafe.

  • The cafe is located on the first floor.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 5m (5yd 1ft) from the south lift.

  • The distance between the floor and the lowest table is 66cm (2ft 2in).

  • The distance between the floor and the highest table is 100cm (3ft 3in).

  • The standard height for tables is 74cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • The information is for the food court seating area only.

  • All other information will vary between the food outlets in the food court.

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located at the centre left as you exit lift.

  • There is/are 1 step(s) to the area/service.

  • The lighting levels at the step(s) are medium.

  • The step(s) is/are clearly marked.

  • The step(s) is/are deep (18cm+).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are in the centre.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 131m (143yd 9in) from the South Entrance.

  • This accessible toilet is located towards the far end of the left hand arcade as you enter from the South Entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 151cm x 261cm (4ft 11in x 8ft 7in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 83cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and waste paper pedal bin disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is fair.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 168m (183yd 2ft) from the South Entrance.

  • This accessible toilet is located at the far end of the left hand arcade as you enter from South Entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 144cm x 171cm (4ft 9in x 5ft 7in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 74cm (2ft 5in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and waste paper pedal bin disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located on the first floor at the rear left of the food court as you exit the south lift.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 152cm x 252cm (4ft 12in x 8ft 3in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 85cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and waste paper pedal bin disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located in the first floor female standard toilets.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is not a unisex toilet.

  • There are similar accessible toilets in the standard male toilets on the first floor.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 222cm x 152cm (7ft 3in x 4ft 12in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 83cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and waste paper pedal bin disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on the left of the west arcade as you enter from the South Entrance.

  • The female toilet(s) is/are approximately 131m (143yd 9in) from the South Entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • The male toilet facilities that were surveyed are located on the left of the west arcade as you enter from the South Entrance.

  • The male toilet(s) is/are approximately 129m (141yd 3in) from the South Entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are medium.

  • There are similar standard toilets in east arcade and on the first floor.

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  • There are Parent and Child rooms in the standard male and female toilets.

  • The room surveyed is in the female toilets in the west arcade.

  • The door opens inwards.

  • The door is single.

  • The door is heavy.

  • The door is 87cm wide.

  • There is a coat hook.

  • The coat hook is not within 120cm of the floor.

  • There are 2 toilets, 1 standard and 1 child's toilet.

  • The height of the child's toilet is 38cm.

  • There is a seat.

  • The seat has armrests.

  • There is a sink.

  • The height of the sink is 79cm.

  • The taps are push.

  • The taps are mixer.

  • The height of the baby change when extended is 94cm.

  • There are disposal facilities.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • The assistance dog toilet area is located in the grounds surrounding the venue.