Grosvenor Shopping Centre

Pepper Street, Chester, Cheshire CH1 1EA

01244 353 065

info@thegrosvenorcentre.co.uk

www.thegrosvenorcentre.co.uk

Guide Last Updated: 13/03/2018

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Access Guide

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 17:30.

  • Friday 09:00 - 17:30.

  • Saturday 09:00 - 17:30.

  • Sunday 11:00 - 17:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Chester.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 250cm x 460cm (8ft 2in x 15ft 1in).

  • The nearest designated bay is 8m (8yd 2ft) from the lift.

  • The furthest designated bay is 120m (131yd 8in) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 190cm (6ft 3in).

  • There is not a designated drop off point.

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  • This information is for the entrance located on Eastgate Street.

  • There is level access into the venue.

  • There are no doors at this entrance.

  • The door opening is 300cm (9ft 10in) wide.

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  • This information is for the entrance located on Bridge Street.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • The door opening is 300cm (9ft 10in) wide.

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  • There are steps to access this area / service.

  • The steps are located in front of entrance.

  • There is / are 15+ step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The handrails are on both sides.

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  • This information is for the entrance located on Pepper Street.

  • There is not level access into the venue.

  • The main doors open (no doors).

  • The door opening is 300cm (9ft 10in) wide.

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  • There are steps to access this area / service.

  • The steps are located in front of the entrance.

  • There is / are 15+ step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There is a standard and / or platform lift to access this service.

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  • There is a lift for public use.

  • The lift is located to the left of the steps.

  • The floors which are accessible by this lift are G-1.

  • The lift is 8m (26ft 3in) from Pepper Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 95cm (3ft 1in).

  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

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  • There is level access to the service.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

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  • The floors which are accessible by stairs are G-1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

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  • There is a lift for public use.

  • The lift is located in the middle of the centre.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2-3-4-5.

  • The lift is 120m (131yd) from Pepper Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 190cm x 110cm (6ft 3in x 3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 8m (8yd 2ft) from the Pepper Street entrance.

  • This accessible toilet is located at the Pepper Street entrance.

  • There is not level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the toilet attendent.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 170cm x 200cm (5ft 7in x 6ft 7in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 110cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 110cm (3ft 7in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is fair.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessible toilet.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front of the toilets.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • The width of the ramp/slope is 130cm (4ft 3in).

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  • Standard toilets are available.

  • The female toilets are located by the Pepper Street entrance.

  • The female toilets are 8m (26ft 3in) from the Pepper Street entrance.

  • Inside the venue, there is not level access to the female toilet.

  • Lighting levels are medium.

  • The male toilets are located by the Pepper Street entrance.

  • The male toilets are 8m (26ft 3in) from the Pepper Street entrance.

  • Inside the venue, there is not level access to the male toilet.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located by the Pepper Street entrance.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is not level access to the baby change facility.

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  • There are steps to access this area / service.

  • The steps are located leading down to the toilets.

  • There is / are 15+ step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

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  • Staff do receive disability awareness / equality training.

  • A member of staff trained in BSL skills is not generally on duty.