Grosvenor Museum

27 Grosvenor Street, Chester, Cheshire CH1 2DD

01244 972 197

grosvenormuseum@cheshirewestandchester.gov.uk

grosvenormuseum.westcheshiremuseums.co.uk/

Guide Last Updated: 27/02/2015

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Access Guide

  • The Grosvenor Museum has full independent access to the ground floor, including Exhibition Gallery One, lecture theatre, the ground floor of the Period House, the Roman Gallery and the Roman Stones Gallery, and the adapted toilet. .

  • The Art Gallery, Silver Gallery, Natural History Gallery and Exhibition Gallery Two are on the first floor.

  • The Education Workroom is on the second floor.

  • There is no lift to other floors.

  • Monday 10:30 - 17:00.

  • Tuesday 10:30 - 17:00.

  • Wednesday 10:30 - 17:00.

  • Thursday 10:30 - 17:00.

  • Friday 10:30 - 17:00.

  • Saturday 10:30 - 17:00.

  • Sunday 13:00 - 16:00.

  • The venue is situated within the centre of the city.

  • This venue is situated in Chester.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Chester.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • This information is for the entrance located at the front of the venue.

  • There is not level access into the venue.

  • The bell is in a suitable position to allow wheelchair users to gain access.

  • The main doors open automatically.

  • The door opening is 100cm (3ft 3in) wide.

  • There are steps to access this area / service.

  • The steps are located directly in front of the entrance.

  • There is / are 8 step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • There is a standard and / or platform lift to access this service.

  • There is a lift for public use.

  • The lift is located directly in front of entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 90cm x 130cm (2ft 11in x 4ft 3in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The reception desk is 7m (22ft 12in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk does not have a lowered section.

  • Lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are adjustable.

  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are adjustable.

  • Exhibits can be audio described.

  • Tactile signage for exhibits is not available.

  • The availability of tactile signage does not depend on exhibition.

  • Touch tours are not available.

  • Video tours are available.

  • There is a hearing assistance system.

  • The hearing system is a fixed loop.

  • Staff are trained to use the the hearing system.

  • A deposit is not required for the hearing system.

  • Concessions are available.

  • There is not a wheelchair to borrow.

  • There are steps to access this area / service.

  • The steps are located directly in front of the shop.

  • There is / are 5 step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There is a standard and / or platform lift to access this service.

  • There is a lift for public use.

  • The lift is located next to the shop stairs.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G only.

  • The lift is 40m (44yd) from main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is low.

  • Escalator(s) cannot be used to access other floors.

  • The services on the floors which are not accessible are additional exhibits.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 6m (19ft 8in) from the toilet lift.

  • The accessible toilet is located to the rear of the museum.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 130cm x 250cm (4ft 3in x 8ft 2in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 75cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is twist/turn.

  • There is not a mixer tap.

  • There is not a functional emergency alarm available.

  • It is tied up and out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The sink is 84cm (2ft 9in) high.

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • Lighting levels are bright.

  • There are steps to access this area / service.

  • The steps are located leading to the toilets.

  • There is / are 3 step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There is a standard and / or platform lift to access this service.

  • The lift is located to the right as you face the steps.

  • The lift is a platform lift.

  • The platform lift accesses a small level change.

  • The clear door width is 75cm (2ft 6in).

  • There are separate entry and exit doors in the lift.

  • The controls for the lift are within reach for a wheelchair user.

  • The lighting level in the lift is medium.

  • Standard toilets are available.

  • The female toilets are located at the rear of the building.

  • The female toilets are 60m (66yd) from the main entrance.

  • Inside the venue, there is not level access to the female toilet.

  • Lighting levels are medium.

  • The male toilets are located at the rear of venue.

  • The male toilets are 40m (44yd) from the main entrance.

  • Inside the venue, there is not level access to the male toilet.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in all toilets.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • There are steps to access this area / service.

  • The steps are located leading down to the toilets.

  • There is / are 15+ step(s) to the area / service.

  • Lighting levels at the steps are low.

  • The steps are clearly marked.

  • The steps are shallow.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There are steps to access this area / service.

  • The steps are located going down to the toilets.

  • There is / are 15+ step(s) to the area / service.

  • Lighting levels at the steps are low.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • Staff do receive disability awareness / equality training.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service can be requested.