Chester Zoo

Caughall Road, Chester, Cheshire CH2 1EU

01244 380 280

info@chesterzoo.org

www.chesterzoo.org/plan-your-visit/accessibility-for-disabled-visitors

Guide Last Updated: 28/03/2018

Something changed?

Access Guide

  • Monday 10:00 - 16:00.

  • Tuesday 10:00 - 16:00.

  • Wednesday 10:00 - 16:00.

  • Thursday 10:00 - 16:00.

  • Friday 10:00 - 16:00.

  • Saturday 10:00 - 16:30.

  • Sunday 10:00 - 16:30.

  • Closing times vary at different times of the year..

  • The venue is situated outside the centre of the city.

  • This venue is situated in Chester.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Chester.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located at the front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 300cm x 600cm (9ft 10in x 19ft 8in).

  • The nearest Blue Badge bay is 24m (26yd 9in) from the main entrance.

  • The furthest Blue Badge bay is 70m (76yd 1ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

1
2
  • This information is for the entrance located at the front of the venue.

  • There is level access into the venue.

  • There are no doors at this entrance.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 130cm (4ft 3in).

1
2
  • The desk/counter is 20m (21yd 2ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter has a low (76cm or lower) section.

  • There is not a hearing assistance system.

1
2
  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • There are easy to moderate slopes throughout the venue.

  • The paths are made of tarmac.

1
2
3
4
5
6
  • This information is for the entrance located leading into Guest Services.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 160cm (5ft 3in).

1
  • The desk/counter is 5m (5yd 1ft) from the main entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are medium.

  • Mobility scooters, wheelchairs and children's buggies are available to hire.

1
  • The following information is for the cafe.

  • The cafe is located to the right on entering the venue.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The standard height for tables is 70cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are wall only.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

1
2
3
4
  • The cafe is located opposite the monorail station.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The distance between the floor and the lowest table is 66cm (2ft 2in).

  • The distance between the floor and the highest table is 90cm (2ft 11in).

  • The standard height for tables is 66cm.

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are wall only.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • There are various snack kiosks and coffee shops throughout the zoo.

1
2
3
  • The park or garden does have footpaths.

  • The path(s) has a / have tarmac and concrete surface(s).

  • The majority of the path(s) is / are wide enough for wheelchair users.

  • There are bench seats situated along the paths for people to rest.

  • There are various parks and gardens dotted around the venue.

1
2
3
4
  • This information is for the entrance located leading into Dragons in Danger.

  • There is level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are light.

  • The width of the door opening is 170cm (5ft 7in).

1
  • This information is for the entrance located leading into Realm of the Red Apes.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 200cm (6ft 7in).

1
  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located leading to the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

1
  • There is a lift for public use.

  • The lift is located inside Realm of the Red Apes.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 7m (7yd 1ft) from the Realm of the Red Apes entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 82cm (2ft 8in).

  • The dimensions of the lift are 94cm x 140cm (3ft 1in x 4ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
  • This information is for the entrance located leading into Spirit of the Jaguar.

  • There is level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are light.

  • The door opening is 180cm (5ft 11in) wide.

1
  • This information is for the entrance located leading into Butterfly Journey.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 175cm (5ft 9in) wide.

1
  • This information is for the entrance located leading into Monkey House.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are light.

  • The door opening is 180cm (5ft 11in) wide.

1
  • This information is for the entrance located leading into Fruit Bat Forest.

  • There is level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are light.

  • The door opening is 180cm (5ft 11in) wide.

1
  • This information is for the entrance located leading into Aquarium.

  • The main doors open towards you (pull).

  • The doors are single width.

  • The doors are light.

  • The door opening is 70cm (2ft 4in) wide.

1
  • The facility is located in the toilet block opposite the monorail station.

  • There is level access to the facility.

  • You do not need a key for the facility.

  • The door opens outwards.

  • The width of the door is 100cm (3ft 3in).

  • The dimensions of the facility are 300cm x 440cm (9ft 10in x 14ft 5in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is free standing.

  • The length of the facility changing bench is 200cm (6ft 7in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers the changing bench and the toilet.

  • The sling is attached to the hoist by hook.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 50cm (1ft 8in).

  • The transfer space on the right as you face the toilet is 70cm (2ft 4in).

  • Wall mounted grab rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rail(s) is/are on both sides.

  • The type of wash basin is adjustable.

  • Wall mounted grab rails are not available at the wash basin.

  • Disposal facilities are available.

  • A privacy screen is not available.

  • Wide tear off paper roll is available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is not available.

  • It is out of reach (higher than 10cm (4") from the floor).

1
2
3
  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 200m (218yd 2ft) from the main entrance.

  • This accessible toilet is located in the toilet block opposite the monorail station.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 98cm (3ft 3in).

  • The door is light.

  • The dimensions of the accessible toilet are 200cm x 280cm (6ft 7in x 9ft 2in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 150cm (4ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is sensor.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are not available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There are more accessible toilets throughout the grounds of the Zoo, they are clearly marked on the free zoo map.

1
  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 24m (26yd 9in) from the main entrance.

  • The accessible toilet is located to the right as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 170cm x 223cm (5ft 7in x 7ft 4in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 83cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 50cm (1ft 8in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 130cm (4ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is poor.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the accessible changing room.

  • The height of the baby change table once extended is 96cm (3ft 2in).

1
2
  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located to the right of the main entrance.

  • The female and male toilets are approximately 12m (13yd 4in) from the main entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are medium.

1
2
3
  • Staff do receive disability awareness / equality training.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • A member of staff trained in BSL skills is normally on duty.

  • Staff are trained to BSL level 2.