You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Cheltenham Racecourse is located on the outskirts of Cheltenham, off Evesham Road.
    There are a number of different routes to the racecourse, the route will vary depending on the car park or drop-off point you are using.
    For more information on routes to the racecourse please click here (opens new tab)
  • There are 6 parking areas available on racedays; Red Car Park North, Red Car Park South, Green Car Park North, Green Car Park West, Blue Car Park, Yellow Car Park.
    The parking scheme is colour coded, so that your parking zone will match your label and preferred route. Hospitality guests should follow the colour of the car parking pass provided
    There are 2 coach parks located in the Red Car Parks North and South.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There is a dedicated bus service from the South Car Park into town and the station for The November Meeting and The Festival. For all other meetings bus stops can be found just along Evesham Road from the main roundabout.
    Stagecoach service D and E runs every 6/7 minutes during the day and between 10 minutes and every hour on Monday to Saturday evenings. The service runs hourly on Sundays.
  • For more information on Stagecoach Buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Cheltenham Spa.
  • Trains from London to Cheltenham Spa generally run hourly and take about two hours. Trains from Birmingham generally run every half an hour and take about 35 minutes. From Bristol, trains leave every hour and take about 35 minutes. It is a 10 minute taxi ride from the station.
  • For more information on National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For racecourse maps please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• Electric scooters and manual wheelchairs are provided through the Event Mobility Charitable Trust.
• Cheltenham Radio broadcasts only at The Festival Previews, features, interviews, competitions, reviews and live commentaries all combine to give you the best of the Cheltenham atmosphere, with the latest news and views.
  You can listen live on 87.7FM within 5 miles of the course, through the online web player or via a Cheltenham Radio earpiece.
  The Cheltenham Radio earpiece is available to purchase from racecard kiosks around the racecourse for £5 on the day of racing.

You are on Raceday Parking and Drop-Off. Skip to the next section.

Raceday Parking and Drop-Off

• For information about parking and drop-off points please click here (opens in new tab).

You are on Introduction. Skip to the next section.

Introduction

• There are entrances to the Main Grandstand located on Level 1 (Betting Hall), Level 2 (The Winged Ox) and Level 3.
• The entrance into the Main Grandstand on Level 3 is via the Hall of Fame.
• All the facilities on Levels 1 to 5 can be accessed by using the main lift.
• For further information on these entrances, please see the relevant guides.

You are on Outside Access (Centaur Walkway Entrance). Skip to the next section.

Outside Access (Centaur Walkway Entrance)

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• Entrance View
  • This information is for the entrance located off the Centaur walkway beneath the Hall of Fame.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Main Grandstand Walkway Entrance). Skip to the next section.

Outside Access (Main Grandstand Walkway Entrance)

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• Entrance View
  • This information is for the entrance located on the concourse side of Tattersalls, off the walkway.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 81cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (The Winged Ox Side Entrance). Skip to the next section.

Outside Access (The Winged Ox Side Entrance)

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• Entrance View
  • This information is for the entrance located to the far right as you face Tattersalls, off the Centaur walkway.
  • The entrance area/door is not clearly signed.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Getting Around (Level 2). Skip to the next section.

Getting Around (Level 2)

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• Access View
  • There is step free access throughout the area.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is tiles.
  • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are varied.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is not provided.

You are on Other Floors (Main). Skip to the next section.

Other Floors (Main)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Level 1, Level 2, Level 3, Level 4 and Level 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are varied.
• Comments View
  • These stairs can be used to access the Betting Hall (Level 1), The Winged Ox (Level 2), The Annual Members Lounges (Level 3), Executive Boxes (Levels 4 and 5) and the Panoramic Restaurant (Level 5).

You are on Lift (Main). Skip to the next section.

Lift (Main)

• There is a lift for public use.
• The lift is located within the Tattersalls Stand.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Level 1, Level 2, Level 3, Level 4 and Level 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 107cm (3ft 6in).
• The dimensions of the lift are 192cm x 138cm (6ft 4in x 4ft 6in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • This lift can be used to access the Betting Hall (Level 1), The Winged Ox (Level 2), The Annual Members Lounges (Level 3), Executive Boxes (Levels 4 and 5) and the Panoramic Restaurant (Level 5).
  • The boxes located closest to this lift are Boxes 4008-4028.

You are on Entrance (The Winged Ox Main Entrance). Skip to the next section.

Entrance (The Winged Ox Main Entrance)

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• Entrance View
  • This information is for the entrance located off the lift lobby foyer, on Level 2 of Tattersalls.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.

You are on Exit (The Winged Ox to Tattersalls Steppings). Skip to the next section.

Exit (The Winged Ox to Tattersalls Steppings)

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• Exit View
  • This information is for the exit located on the racecourse side of The Winged Ox.
  • The exit area/door is not clearly signed internally.
  • The exit is stepped.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a canopy or recess which provides weather protection at this exit.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
• Step(s) View
  • The step(s) is/are located in the doorway.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 4cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There are a total of 7 exit doors leading from The Winged Ox to the Tattersalls trackside steppings.

You are on Eating and Drinking (The Winged Ox). Skip to the next section.

Eating and Drinking (The Winged Ox)

• The following information is for the bar.
• The bar is located on Level 2 of Tattersalls.
• There is step free access to the bar.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (77cm - 109cm) .
• There is a lowered section of the counter.
• The lowered section of the counter is not at the recommended height of 76cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the bar.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is tiles and wood.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• The nearest table is approximately 8m from the entrance/opening.
• The nearest table is approximately 2m from the till/counter.
• The distance between the floor and the lowest table is 70cm.
• The distance between the floor and the highest table is 103cm.
• The standard height for tables is 70cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The lighting levels are good.
• Access to the additional seating area is via 3 medium height steps with handrails on both sides.

You are on Eating and Drinking (Pie and Mash Shop). Skip to the next section.

Eating and Drinking (Pie and Mash Shop)

• The following information is for the restaurant.
• The restaurant is located within The Winged Ox.
• There is step free access to the restaurant.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (77cm - 109cm) .
• There is not a lowered section of the counter.
• There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• There is not a hearing assistance system .
• There is step-free access within the restaurant.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is tiles.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• The nearest table is approximately 8m from the entrance/opening.
• The nearest table is approximately 5m from the till/counter.
• The distance between the floor and the lowest table is 70cm.
• The distance between the floor and the highest table is 103cm.
• The standard height for tables is 70cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The lighting levels are good.

You are on Counter (Betting Counter - The Winged Ox). Skip to the next section.

Counter (Betting Counter - The Winged Ox)

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• Counter View
  • The counter is located to the left as you face the bar.
  • There is step-free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The hearing assistance system is not signed.
  • The type of flooring in this area is tiles.

You are on Counter (Betting Counter - Pie and Mash Shop). Skip to the next section.

Counter (Betting Counter - Pie and Mash Shop)

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• Counter View
  • The counter is located opposite the Pie and Mash Shop.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is tiles.

You are on Accessible Toilet(s) (The Winged Ox Foyer). Skip to the next section.

Accessible Toilet(s) (The Winged Ox Foyer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located off The Winged Ox foyer, on Level 2 of Tattersalls.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the bar.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 83cm.
  • The dimensions of the accessible toilet are 150cm x 195cm (4ft 11in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 111cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s) (The Winged Ox Foyer). Skip to the next section.

Standard Toilet(s) (The Winged Ox Foyer)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located off The Winged Ox foyer.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are vertical and horizontal grab rails on the right hand side only.
  • The wash basin tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located off The Winged Ox foyer.
  • There is step-free access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are vertical and horizontal grab rails on the left hand side only.
  • The wash basin tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting around Cheltenham Racecourse link (new tab) - click here
• Betting Counters around Cheltenham Racecourse link (new tab) - click here