You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The shopping centre is located within the centre of Croydon.
    From Central London, take the A23 or A212.
    From Sutton or Bromley, take the A232.
    From outside London, follow the A23 from Junction 7 of the M25.
  • The postcode for the Centrale Multi-storey Car Park is CR0 1XT.
    The postcode for the NCP Central Multi-storey Car Park is ?CR0 2AA.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • The bus stop for the Centrale Tram Stop is located within 150m of the venue. It serves routes 157, 264, 407, 410 and 455.
    There are also numerous bus stops within Central Croydon serving routes 50, 60, 64, 75, 109, 119, 154, 166, 194, 197, 198, 250, 264, 312, 403, 405, 407, 410, 412, 455, 466 and 468.
  • For more information on Transport for London please click here (opens new tab).
• By Train View
  • The nearest Railway Station is West Croydon.
  • West Croydon Station is approximately 0.3 miles away (5 minute walk).
    East Croydon Station is approximately 0.5 miles away (10 minute walk).
  • For more information on West Croydon Station please click here (opens new tab).
  • For more information on East Croydon Station please click here (opens new tab).
• By Tram View
  • The nearest tram stop is Centrale.
  • The Croydon Tram operates services from: New Addington, Elmers End, Beckenham Junction and Wimbledon. Please use the Centrale stop for the Centrale centre, and Wellesley Road for Whitgift.
  • For more information on Transport for London Trams please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Centrale and Whitgift Shopping Centre Map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Internal Area(s). Skip to the next section.

Internal Area(s)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• Wall mounted signs are provided to aid wayfinding.
• Dementia friendly signs are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; armchairs and sofas.
• There are some centrally located kiosks or shops along walkways in this area.
• There is good colour contrast between the walls and floor in all areas.
• The lighting levels are good.
• Background music is not played in this area.
• There is step free access in this area.
• There are several very slight to slight slopes throughout the upper mall.

You are on Accessible Toilet(s) (Upper Mall - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Upper Mall - Left Transfer)

• There is an/are accessible toilet(s) available.
• This accessible toilet is located on the upper mall, next to the NHS vaccination point.
• This accessible toilet is approximately 15m (16yd 1ft) from the lift.
• There is step-free access into the accessible toilet.
• This is a shared toilet.
• A key is required for the accessible toilet.
• The key is a radar key.
• The key can be obtained from any member of the security team, or the management suite.
• There is pictorial signage on or near the toilet door.
• The contrast between the external door and wall is poor.
• The door opens outwards.
• The door is easy to open.
• The door is locked by a locking handle.
• The width of the accessible toilet opening is 90cm.
• The contrast between the internal door and wall is poor.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is good.
• The dimensions of the accessible toilet are 155cm x 210cm (5ft 1in x 6ft 11in).
• The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are moderate to good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 80cm (2ft 7in).
• The transfer space is obstructed by a female sanitary bin.
• There is a flush on the transfer side.
• There is a spatula type lever flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is good.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The contrast between the walls and floor is good.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary and general waste (with lid) disposal units.
• There is a/are coat hook(s).
• The height of the coat hook is 160cm from the floor.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf within the accessible toilet.
• The toilet has a cistern.
• The height of the toilet seat above floor level is 47cm (1ft 7in).
• The toilet seat colour contrast is poor.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 80cm (2ft 7in).
• The contrast between the toilet roll holder and the wall is poor.
• There is a wash basin.
• The wash basin and tap(s) can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• The height of the wash basin is 74cm (2ft 5in).
• There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
• The wash basin tap type is sensor.
• There is a wall fixed soap dispenser.
• The soap dispenser can be reached from seated on the toilet.
• The height of the soap dispenser is 80cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 90cm (2ft 11in).
• The contrast between the hand dryer and the wall is poor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located on both the lower mall and ground floor of the shopping centre.

You are on Escalator(s) (Ground Floor to Upper Mall). Skip to the next section.

Escalator(s) (Ground Floor to Upper Mall)

• Wayfinding signage is provided for escalators.
• The escalators only go up.
• The floors which are accessible by escalator(s) are upper mall.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Escalator(s) (Main Escalators). Skip to the next section.

Escalator(s) (Main Escalators)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are LM, Ground, UM, (Parking) P1, P2 and P3.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Other Floors (Upper Mall to P1A Parking). Skip to the next section.

Other Floors (Upper Mall to P1A Parking)

• Stairs can be used to access other floors.
• The stairs are located on the right of the upper mall.
• There are manual, heavy, single doors to enter and exit the stairwell from the first floor upwards.
• The floors which are accessible by stairs are Upper Mall to P1A Parking.
• There are 15 steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Other Floors (Ground Floor to Upper Mall). Skip to the next section.

Other Floors (Ground Floor to Upper Mall)

• Stairs can be used to access other floors.
• The stairs are located at the rear of the ground floor.
• The floors which are accessible by stairs are ground and upper floors.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.

You are on Lift (All Floors). Skip to the next section.

Lift (All Floors)

• There is a lift for public use.
• The lift is located at the Tamworth Road entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the Tamworth Road entrance.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, LM, G, UM, Car Parks 2 and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 166cm x 164cm (5ft 5in x 5ft 5in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.
• There is a/are similar lift(s) available.

You are on Centrale Shopping Centre. Skip to the next section.

Centrale Shopping Centre

• For more information about Centrale – Lower Mall please click here (opens in new tab)
• For more information about Centrale – Level 1 / Ground Floor please click here (opens in new tab)
• For more information about Centrale - Management Suite - Level 3 please click here (opens in new tab)
• For more information about Centrale - Toilet Facilities please click here (opens in new tab).