ZSL Whipsnade Zoo - Wild Bite Cafe

B4540, Whipsnade, Dunstable, Bedfordshire LU6 2LF

01582 871 331

info@zsl.org

www.zsl.org/whipsnade

Guide Last Updated: 29/10/2015

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Access Guide

  • The zoo has wheelchairs available for hire and visitors are advised to book them in advance by calling the Retail Shop on 01582 871 517.

  • A refundable deposit of £25.00 is required by leaving credit card details as security and identification.

  • The venue has seasonal opening times and please contact the venue for details of opening times.

  • The venue is situated within the centre of the area.

  • This venue is situated in Whipsnade.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Luton.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is at the side of the venue.

  • The car park type is open air/surface.

  • There are 0 designated parking bay(s) within the car park.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are loose chippings.

  • The car park surface is loose chippings.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • This information is for the entrance located at the front of the venue.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 152cm (4ft 12in) wide.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are medium.

  • The following information is for the cafe.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 1m (3ft 3in) from the main entrance.

  • The distance between the floor and the lowest table is 76cm (2ft 6in).

  • The distance between the floor and the highest table is 76cm (2ft 6in).

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are not clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 20m (22yd) from the main entrance.

  • The accessible toilet is located at the rear of the venue.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 84cm (2ft 9in).

  • The door is heavy.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 145cm x 180cm (4ft 9in x 5ft 11in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 68cm (2ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (0ft 4in) from floor).

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors in the accessible toilet.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 112cm (3ft 8in) high.

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located in the adapted toilet.

  • The height of the baby change table once extended is 93cm (3ft).

  • Inside the venue, there is level access to the baby change facility.

  • Standard toilets are available.

  • The female toilets are located at the rear of the venue.

  • The female toilets are 22m (24yd) from the main entrance.

  • Inside the venue, there is level access to the female toilet.

  • Lighting levels are medium.

  • The male toilets are located on the left as you enter.

  • The male toilets are 1m (3ft 3in) from the main entrance.

  • Inside the venue, there is level access to the male toilet.

  • Lighting levels are medium.

  • Staff do receive disability awareness / equality training.

  • Assistance Dogs are not allowed into the zoo.

  • The zoo provides two kennels next to the main entrance which are for assistance dogs only.

  • Assistance dogs will be kept in the kennels for the duration of the visit and the zoo provides them with water only.

  • Owners are required to leave contact details and must check on their dog at regular intervals during the visit.