ZSL Whipsnade Zoo - Visitor Centre & Car Park

B4540, Whipsnade, Dunstable, Bedfordshire LU6 2LF

01582 872 171

info@zsl.org

www.zsl.org/zsl-whipsnade-zoo

Guide Last Updated: 08/02/2017

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Access Guide

  • The zoo has wheelchairs available for hire and visitors are advised to book them in advance by calling the retail shop on 01582 871 517.

  • A refundable deposit of £25.00 is required by leaving credit card details as security and identification.

  • Concessions are available for disabled people and their carers. Please contact the venue for more details.

  • Monday 10:00 - 18:00.

  • Tuesday 10:00 - 18:00.

  • Wednesday 10:00 - 18:00.

  • Thursday 10:00 - 18:00.

  • Friday 10:00 - 18:00.

  • Saturday 10:00 - 18:00.

  • Sunday 10:00 - 18:00.

  • ZSL Whipsnade Zoo is open every day of the year except Christmas Day.

  • The above times are the generic opening times.

  • Opening times for the zoo do vary.

  • For further information please contact the zoo or visit their website.

  • The venue is situated within the centre of the area.

  • This venue is situated in Whipsnade.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Luton.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 12 Blue Badge parking bay(s) within the car park.

  • The nearest Blue Badge bay is 145m (158yd 1ft) from the main entrance.

  • The furthest Blue Badge bay is 182m (199yd 1in) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • There are two parking options at Whipsnade Zoo.

  • Visitors can either park in the main zoo car park or take their vehicle into the zoo where there are various parking locations.

  • The main car park is across the main road (B4540) in front of the zoo and can be accessed via a subway with a ramp.

  • The ramp in the subway has a steep gradient.

  • The external car park is free for Blue Badge holders.

  • During the winter months the main external car park is closed.

  • Cars are allowed into the zoo during the winter months free of charge.

  • This information is for the entrance located to the right as you face the front of the visitor centre.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • This information is for the entrance located at the front of the visitor centre.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • This information is for the entrance located to the left as you face the front of the visitor centre.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • There is a small raised threshold in the doorway.

  • This information is for the entrance located within the visitor centre at the rear of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

  • There is a small raised threshold in the doorway.

  • The desk/counter is 4m (4yd 1ft) from the ticketing entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • The desk/counter is 3m (3yd 10in) from the members and fast track entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is level access to the service(s).

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

  • The following information is for the cafe.

  • The cafe is located to the right hand side of the visitor centre.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 6m (6yd 1ft) from the members and fast track entrance.

  • The distance between the floor and the lowest table is 53cm (1ft 9in).

  • The distance between the floor and the highest table is 68cm (2ft 3in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 4m (4yd 1ft) from the toilets entrance.

  • This accessible toilet is located to the left as you enter.

  • There is level access to this accessible toilet.

  • This is not a unisex toilet.

  • This is a female toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the information kiosk.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is light.

  • The dimensions of the accessible toilet are 175cm x 210cm (5ft 9in x 6ft 11in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 115cm (3ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and general domestic waste disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located opposite the accessible toilet.

  • The height of the baby change table once extended is 103cm (3ft 5in).

  • There is a similar male facility available.

  • There are five similar accessible toilets located around the zoo.

  • The accessible toilets are located next to the Lookout Cafe, at the Africa Outpost, at the Wild Bite Cafe and there are two located at the Butterfly House.

  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located ahead as you enter.

  • The female and male toilets are approximately 6m (6yd 1ft) from the toilets entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the female and male standard toilets.

  • The height of the baby change table once extended is 92cm (3ft).

  • Inside the venue, there is level access to the baby change facility.

  • There are standard toilet facilities located throughout the zoo.

  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is normally on duty.

  • Staff are trained to BSL level (unknown at time of research).

  • Assistance Dogs are not allowed into the zoo.

  • The zoo provides two kennels next to the main entrance which are for assistance dogs only.

  • Assistance Dogs will be kept in the kennels for the duration of the visit and the zoo provides them with water only.

  • Owners are required to leave contact details and must check on their dog at regular intervals during the visit.