ZSL Whipsnade Zoo - Discovery Centre

B4540, Whipsnade, Dunstable, Bedfordshire LU6 2LF

01582 872 171

info@zsl.org

www.zsl.org/zsl-whipsnade-zoo

Guide Last Updated: 28/11/2017

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Access Guide

  • Opening times for the zoo vary day to day. Please check the website or contact for details.

  • The zoo has wheelchairs available for hire and visitors are advised to book them in advance by calling the Retail Shop on 01582 871 517.

  • A refundable deposit of £25.00 is required by leaving credit card details as security and identification.

  • The venue is situated within the centre of the area.

  • This venue is situated in Whipsnade.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Luton.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is at the front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 2 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 350cm x 440cm (11ft 6in x 14ft 5in).

  • The nearest designated bay is 75m (82yd) from the main entrance.

  • The furthest designated bay is 77m (84yd) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is tarmac.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main doors open both ways.

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 86cm (2ft 10in) wide.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There are steps to access this area / service.

  • The steps are located in front of the entrance.

  • There is / are 1 step(s) to the area / service.

  • The steps are not clearly marked.

  • The steps are shallow.

  • The steps do not have handrails.

  • There is not level access to the service.

  • There is not a hearing assistance system.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are low.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located within the main corridor.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • The width of the ramp or slope is 105cm (3ft 5in).

  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 15m (16yd 1ft) from the main entrance.

  • This accessible toilet is located at the side of the building.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 82cm (2ft 8in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 230cm x 260cm (7ft 7in x 8ft 6in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 188cm (6ft 2in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 4cm (2in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • The accessible toilet is on the outside of the side of the building.

  • Standard toilets are available.

  • The female toilets are located in the block in front of the venue.

  • The female toilets are 14m (15yd) from the main entrance.

  • Inside the venue, there is level access to the female toilet.

  • Lighting levels are medium.

  • The male toilets are located in the block in front of the venue.

  • The male toilets are 24m (26yd) from the main entrance.

  • Inside the venue, there is not level access to the male toilet.

  • Lighting levels are medium.

  • Baby change facilities are not located within the venue.

  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading down to the toilet.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There are steps to access this area / service.

  • The steps are located leading down to the toilet.

  • There is / are 2 step(s) to the area / service.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do not have handrails.

  • The ramp overcomes the steps.

  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not generally on duty.

  • Staff are not Text Relay aware.

  • Assistance Dogs are not allowed into the zoo.

  • The zoo provides two kennels next to the main entrance which are for assistance dogs only.

  • Assistance dogs will be kept in the kennels for the duration of the visit and the zoo provides them with water only.

  • Owners are required to leave contact details and must check on their dog at regular intervals during the visit.