Westminster CAMHS

7a Woodfield Road, Westminster, London W9 2NW

0203 317 5999

westminstercamhs.cnwl@nhs.net

www.cnwl.nhs.uk/service/westminster-camhs/

Guide Last Updated: 12/02/2018

Something changed?

Access Guide

  • Woodfield Trauma Service is situated to the north of the City of Westminster. The site is located on Woodfield Road and is accessed via The Great Western Road.

  • Blue Badge parking and standard parking is located on site.

  • The nearest bus stops are Westminster Registry Office (Stop G and H) located on either side of Harrow Road and approximately 180m from the service. The 18, 36 and N18 services stop here.

  • The nearest station to the service is Paddington. The service is 1.4 mile (7 min drive) from the train station via Craven Road, Westbourne Terrace, Westbourne Bridge, Westway and Harrow Road.

  • The nearest underground station to the service is Westbourne Park. The site is 0.4 miles (3 min drive) from the underground station via Great Western Road, Woodfield Place and Harrow Road. The underground station is served by the Circle and Hammersmith and City lines.

  • Staff receive disability awareness/equality training.

  • Staff do not receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request, large print on request and Makaton on request.

  • The venue does have a dedicated car park.

  • The car park is located on Woodfield Road.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 1 designated Blue Badge parking bay(s) within the car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 386cm x 560cm (12ft 8in x 18ft 4in).

  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do need to be booked in advance.

  • There are not parking charges for the car park.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The entrance is not clearly visible from the car park.

  • The route from the car park to the entrance is not clearly signposted.

  • The surface on the approach to the entrance is tarmac.

  • The nearest designated Blue Badge parking bay is approximately 80m (87yd 1ft) from the Main Entrance.

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  • Monday 09:00 - 17:00.

  • Tuesday 09:00 - 17:00.

  • Wednesday 09:00 - 17:00.

  • Thursday 09:00 - 17:00.

  • Friday 09:00 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • This information is for the entrance located at the front of the building.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • There is an intercom but it is not at a convenient height for wheelchair users to gain access.

  • The main door(s) open(s) automatically (towards you).

  • The automatic door(s) is/are push pad activated.

  • The door(s) is/are double width.

  • The width of the door opening is 127cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) towards you (pull).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 90cm.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope gradient is moderate.

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  • The reception point is located to the right as you enter.

  • The reception point is approximately 7m (7yd 1ft) from the Main Entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is high (110cm+).

  • There is sufficient space to write or sign documents on the counter.

  • There is a low section of the counter (76cm or below) available.

  • There is sufficient space to write or sign documents on the low section of the counter.

  • There is a clear knee recess beneath the low section of the desk.

  • The counter is staffed.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • The hearing system is available only on request.

  • The hearing assistance system is not signed.

  • Staff are not trained to use the system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

  • There is a waiting area close to the reception point.

  • Access to the waiting area is unobstructed.

  • The type of flooring is vinyl/laminate.

  • There is not sufficient space for a wheelchair user to use the waiting area.

  • There is bench seating and also a mixture of single seats with and without armrests.

  • No tables are permanently fixed.

  • The waiting room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is level access once inside.

  • There is a hearing assistance system.

  • The hearing assistance system is available only on request.

  • The system is a portable loop.

  • Staff are not trained to use the system.

  • This venue does not play background music.

  • Wayfinding signage is available.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

  • The lighting levels are medium.

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  • Signs indicating the location of the stairs are clearly visible from the entrance.

  • There are manual, heavy, single doors to enter the stairwell on the ground floor.

  • The floors which are accessible by stairs are G,1,2.

  • There are 15+ steps between floors.

  • The height of the step(s) is/are between the recommended 15cm and 18cm.

  • The going of the step(s) is/are not between the recommended 30cm and 45cm.

  • The steps are clearly marked.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • Handrails are at the recommended height (90cm-100cm).

  • Handrails do not cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do not extend horizontally beyond the first and last steps.

  • There is a landing.

  • Clear signs indicating the facilities on each floor of the building are not provided on landings.

  • The lighting levels are good.

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  • There is a lift for public use.

  • The lift is located past reception and through the single door on the right.

  • Signs indicating the location of this lift are clearly visible from the entrance.

  • The lift is approximately 14m (15yd 11in) from the Main Entrance.

  • The lift is a standard lift.

  • Staff do not need to be notified for use of the lift.

  • The floors which are accessible by this lift are G,1,2.

  • There are manual, heavy, single doors to access the lift lobby on the ground floor.

  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.

  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.

  • Lift doors do contrast visually with lift lobby walls.

  • The external controls for the lift are within 90cm - 110cm from the floor.

  • The colour contrast between the external lift controls and the control plate is poor.

  • The colour contrast between the external lift control plate and the wall is poor.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 210cm x 110cm (6ft 11in x 3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • There is a list of floor services available within the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The internal controls for the lift are within 90cm - 120cm from the floor.

  • There is not a hearing loop system.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is good.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 8m from the lift.

  • There is level access into the waiting room / area.

  • Level access is by lift.

  • There is a/are door(s) into the waiting room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 82cm (2ft 8in).

  • The type of flooring is vinyl/laminate.

  • There is a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • Chairs with armrests are not available.

  • No tables are permanently fixed.

  • Announcements are in person.

  • The waiting room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the waiting room / area.

  • There is not a television.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • The name / number of the room surveyed was; Room 11.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 82cm (2ft 8in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are some chairs with armrests available.

  • No tables are permanently fixed.

  • A hoist is not available.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • The name / number of the room surveyed was; Room 6.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 85cm (2ft 9in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are some chairs with armrests available.

  • No tables are permanently fixed.

  • A hoist is not available.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are bright.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located straight ahead of you as you enter.

  • This accessible toilet is approximately 10m (10yd 2ft) from the Main Entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The door is heavy.

  • The width of the accessible toilet door is 99cm (3ft 3in).

  • The dimensions of the accessible toilet are 214cm x 185cm (7ft x 6ft 1in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 65cm (2ft 2in).

  • The lateral transfer space was obstructed at the time of the survey.

  • There are dropdown rails on both sides of the toilet.

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and waste paper pedal bin disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 92cm.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 84cm (2ft 9in).

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located straight ahead of you as you enter.

  • The female and male toilets are approximately 8m (8yd 2ft) from the Main Entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are bright.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the first floor.

  • The female and male toilets are approximately 5m (5yd 1ft) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are bright.

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