You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the racecourse map please click here (new tab).
• There is a member of staff available for help and assistance.
• Club staff receive disability awareness/equality training.
• Stewards receive disability awareness/equality training.
• Hospitality staff receive disability awareness/equality training.
• Food and drink concession staff do receive disability awareness/equality training.
• Car parking attendants do receive disability awareness/equality training.
• Staff do not receive deaf awareness training.
• There is not a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include; large print on request.
• There is an assistance dog toilet or toileting area at the stadium/near by.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Carlisle Racecourse is located on the outskirts of Carlisle, just off Durdar Road.
    The postcode for the Sat Nav is CA2 4TS.
    Read more athttp://carlisle.thejockeyclub.co.uk/plan-your-race-day/Racegoers-Guide/directions-parking#cjPZUEfvOUCiTrxw.99
  • There are two raceday car parks available, Gate 7- designated Blue Badge parking and Gate 8.
    There is also a separate car park for conference and events. The coach parking is located off Durdar Road.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • On racedays, Reays operate a bus service from Lonsdale Street, near the Church, opposite the bus station, up to the Racecourse.
    Buses run 90 minutes and 45 minutes before the first race and return to Carlisle 5 minutes and 35 minutes after the last race.
    The cost for this service is £1.60 each way. On non-racedays, the timetable for the bus serving the racecourse can be found by following the below link.
    Ask your bus driver which stop to get off at for the Racecourse!
    Read more athttp://carlisle.thejockeyclub.co.uk/plan-your-race-day/Racegoers-Guide/directions-parking#cjPZUEfvOUCiTrxw.99.
  • For more information on Reays Buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Carlisle Station.
  • The racecourse is 2.2 miles from Carlisle Station, a major station on the West Coast Main Line, lying 102 miles south of Glasgow Central, and 299 miles north of London Euston.
    Read more athttp://carlisle.thejockeyclub.co.uk/plan-your-race-day/Racegoers-Guide/directions-parking#cjPZUEfvOUCiTrxw.99.
  • For more information on National Rail please click here (opens new tab).

You are on Raceday Parking. Skip to the next section.

Raceday Parking

• For information about raceday parking please click here (opens in new tab).

You are on Outside Access (Premier Entrance). Skip to the next section.

Outside Access (Premier Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the Grandstand.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'The signage is titled 'The Jockey Club Welcomes You To Carlisle''.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
  • There is a member of staff available for assistance at this entrance.

You are on Outside Access (Paddock Entrance). Skip to the next section.

Outside Access (Paddock Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the Grandstand.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Main Entrance'.
  • There is step-free access at this entrance, via lift.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.

You are on Reception (Admissions). Skip to the next section.

Reception (Admissions)

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• Reception View
  • The reception point is located to the right after the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.

You are on Reception (Information). Skip to the next section.

Reception (Information)

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• Reception View
  • The reception point is located to the right after the entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the building.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Audio View
  • There is not a hearing assistance system in the public areas of the building.

You are on Designated Seating Area(s) (Trackside Wheelchair Viewing Platform). Skip to the next section.

Designated Seating Area(s) (Trackside Wheelchair Viewing Platform)

• The designated seating areas in this stand are located at pitchside.

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• Seating Area 1 View
  • This information is for the designated seating area located at pitchside.
  • The name of the designated seating area is Disabled Viewing Platform.
  • There is ramped/sloped access to the designated seating area.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up.
  • The width of the ramp/slope is 123cm (4ft).
  • The designated seating area(s) is/are clearly signed.
  • The view from the seating area is good.
  • The number of spaces for wheelchair users varies (dependent on match/event).
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.
  • The nearest accessible toilets are either the outdoor toilets near the General's Bar & Barbecue or in the Bell Hall.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located at the rear of the ground floor foyer.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the ground floor lobby.
• The lift is clearly visible from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Counter (Tote - Swifts Restaurant First Floor). Skip to the next section.

Counter (Tote - Swifts Restaurant First Floor)

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• Counter View
  • The counter is located to the right on entering Swifts Restaurant.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter, via lift.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is carpet.

You are on Eating and Drinking (Swifts Restaurant - First Floor). Skip to the next section.

Eating and Drinking (Swifts Restaurant - First Floor)

• The following information is for the restaurant.
• The restaurant is located on the first floor, to the left from the lift.
• There is step-free access, via lift, to the bar.
• There is a/are double, light manual door(s) to access this area.
• Full table service is available.
• There is not a hearing assistance system .
• There is step-free access within the restaurant.
• There is ample room for a wheelchair user to manoeuvre.
• Background music varies according to the function/event.
• The type of flooring in this area is carpet and wood.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The standard height for tables is 70cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are hand held menus and wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are good.

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• Comments View
  • There is a fixed hearing loop available throughout this room.
  • There are 90cm wide heavy doors which open towards you (pull) from the balcony area.
  • There is level access to the balcony from the restaurant.
  • There is stepped access to the balcony from the seating in the stand.

You are on Accessible Toilet(s) (Swifts Restaurant - First Floor). Skip to the next section.

Accessible Toilet(s) (Swifts Restaurant - First Floor)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the right after entering Swifts Restaurant from the first floor lobby.
  • This accessible toilet is approximately 16m (17yd 1ft) from the lift.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 158cm x 205cm (5ft 2in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, non-infectious waste and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 91cm (2ft 12in).

You are on Standard Toilet(s) (Swifts Restaurant - First Floor). Skip to the next section.

Standard Toilet(s) (Swifts Restaurant - First Floor)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the right after entering Swifts Restaurant from the first floor lobby.
  • There is step-free access into the female and male toilet(s), via lift.
  • There is Braille signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is available.
  • The vertical and horizontal grab rails vary.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Counter (Tote Counter - Executive Boxes Corridor - Second Floor). Skip to the next section.

Counter (Tote Counter - Executive Boxes Corridor - Second Floor)

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• Counter View
  • The counter is located along the Executive Boxes corridor.
  • There is step-free access to the counter, via lift.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is carpet.

You are on Executive Boxes (Second Floor). Skip to the next section.

Executive Boxes (Second Floor)

• The boxes are located along the second floor corridor.
• There are 7 boxes on this floor.
• The box surveyed was 3.
• The other boxes in this stand/area have a similar layout.
• There is step-free access to this area, via lift.
• There is a/are single, heavy manual door(s) to access this area.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet.
• The lighting levels are good.
• The clear floor space beneath tables in the room(s) is 70cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The type of service provided in this box can vary.
• There is a single, heavy, manual door with an opening width of 75cm+ for access to the pitch viewing area.
• There is step free access to the trackside viewing balcony.
• The box can be hired for functions and meetings on non match days.

You are on Accessible Toilet(s) (Second Floor). Skip to the next section.

Accessible Toilet(s) (Second Floor)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located along the second floor corridor.
  • There is step-free access into the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 158cm x 200cm (5ft 2in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 87cm.
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Standard Toilet(s) (Second Floor). Skip to the next section.

Standard Toilet(s) (Second Floor)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located along the second floor corridor.
  • There is step-free access into the female and male toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting Around Carlisle Racecourse link (new tab) - click here
• Betting Counters around The Racecourse link (new tab) - click here