Clinic 3

Addenbrooke’s Hospital, Hills Road, Cambridge CB2 0QQ

01223 216 401 / 01223 245 151

contactcentre@addenbrookes.nhs.uk

www.cuh.org.uk/addenbrookes-hospital

Guide Last Updated: 20/06/2017

Something changed?

Access Guide

  • Cambridge University Hospitals are well sign posted from most parts of Cambridge. If you are driving from outside Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11. Use of this road is restricted to those with legitimate business on campus. The post code for a Sat Nav is CB2 0QQ. Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites. This is a good option for those travelling by car and if your visit is going to last more than two hours.

  • Cambridge University Hospitals has 2 main car parks for patients and visitors. Car park 1 has 750 patient and visitors spaces including 63 disabled spaces. Car park 2 has 600 patient and visitors space including 63 disabled spaces. All car parks are barrier operated on the entrances and exits. Parking is ‘Pay on Foot’. Pay on foot means you pay when you are ready to leave, not in advance, you pay for the actual time parked. For Outpatients appointments Clinics 1-19, please park in car park 1. For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1. For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2. For Rosie Hospital and clinics 20-24 please park in car park 2. For Blue Badge holders designated spaces are found across the campus and within car parks 1 & 2. Visitors parking is located in either car park 1 or 2.

  • Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond. The site is also well served at weekends, though buses are less frequent outside of working hours. The hospital has its own bus station at the Hills Road entrance to the site. The majority of buses pick up and drop off here.

  • Cambridge Railway Station is well served by trains from a wide area and is about two miles from Cambridge University Hospitals. There are good options to get to Cambridge University Hospitals from the station. To get a bus turn left out of the station and bus stops for the campus are about 100m on the left. There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's. Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus and is a good deal. You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located off the corridor, to the left as you enter.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.

  • The email address for the Patient Advice and Liaison Service (PALS) is pals@addenbrookes.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found at the main reception.

  • Volunteers do not receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs.

  • To obtain mobility aids please contact the main reception of each building.

  • Mobility aids are located at all major entrances.

  • Additional hospital services link (new tab) - click here.

  • Please note that the street level floor of all the hospitals are called 'Level 2'.

  • The hospital does have a dedicated car park.

  • The car parking facilities are for Blue Badge holders only.

  • The car park is located in front of the Main Outpatients Entrance.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) markings are faded.

  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 345cm x 468cm (11ft 4in x 15ft 4in).

  • There is a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is not a designated drop-off point.

  • There are not parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located throughout the car park.

  • Parking is free for Blue Badge holders.

  • Free parking for Blue Badge holders is for maximum of 4 hours per stay only.

  • To see the hospital parking charges please click here (opens new tab).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 7m (7yd 1ft) from the Main Outpatients Entrance.

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  • The hospital does have a dedicated car park.

  • The car park is located at the front of the hospital site on Main Drive.

  • The car park type is multi storey.

  • The car park does not have a height restriction barrier.

  • The car park does have a barrier control system.

  • Controls at the barrier are within the range of 100cm to 110cm.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 64 designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 323cm x 436cm (10ft 7in x 14ft 4in).

  • There is a 120cm hatched zone around the Blue Badge parking bay(s).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is not a designated drop-off point.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located at the payment machines in the car park.

  • Payment signs do make it clear if parking charges apply to Blue Badge holders.

  • Parking is not free for Blue Badge holders.

  • Payment machines are located on level 1 of the car park.

  • There is a payment machine at a convenient height for wheelchair users.

  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).

  • To see the hospital parking charges please click here (opens new tab).

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are slopes/ramps.

  • The hospital entrance is not clearly visible from the car park.

  • The route from the car park to the hospital entrance is clearly signposted.

  • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the car park payment machines.

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  • Clinic 3 is/are located on level 3 of the Main Outpatients building.

  • To see the hospital map please click here (opens new tab).

  • Access to Clinic 3 is via the Main Outpatients Entrance.

  • Enter via the Main Outpatients Entrance and continue straight ahead. Turn right down the corridor and take the lift located on the left to level 3. On exiting the lift Clinic 3 is located in front of you.

  • There is step free access, via lift, to Clinic 3.

  • Clinic 3 is approximately 6m from the lift.

  • Wayfinding signage is provided.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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  • This information is for the entrance located at the front of the hospital site on Main Drive.

  • The entrance area/door is clearly signed.

  • There is step free access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does/do contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 146cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 160cm.

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  • Signs indicating the location of the stairs are clearly visible from the entrance.

  • The floors which are accessible by stairs are 1,2,3.

  • There are 15+ steps between floors.

  • The height of the step(s) is/are between the recommended 15cm and 18cm.

  • The going of the step(s) is/are between the recommended 30cm and 45cm.

  • The steps are clearly marked.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • Handrails are at the recommended height (90cm-100cm).

  • Handrails do cover the flight of stairs throughout its length.

  • Handrails are easy to grip.

  • Handrails do extend horizontally beyond the first and last steps.

  • There is a landing.

  • Clear signs indicating the facilities on each floor of the building are provided on landings.

  • The lighting levels are good.

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  • There is a lift for public use.

  • The lift is located in the Main Outpatients corridor.

  • Signs indicating the location of this lift are clearly visible from the entrance.

  • The lift is approximately 56m (61yd 9in) from the Main Outpatients Entrance.

  • The lift is a standard lift.

  • Staff do not need to be notified for use of the lift.

  • The floors which are accessible by this lift are 1,2,3.

  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.

  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.

  • Lift doors do contrast visually with lift lobby walls.

  • The external controls for the lift are within 90cm - 110cm from the floor.

  • The colour contrast between the external lift controls and the control plate is poor.

  • The colour contrast between the external lift control plate and the wall is good.

  • The clear door width is 112cm (3ft 8in).

  • The dimensions of the lift are 151cm x 216cm (4ft 11in x 7ft 1in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • There is not a list of floor services available within the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The internal controls for the lift are within 90cm - 120cm from the floor.

  • There is not a hearing loop system.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is low.

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  • Monday 08:15 - 17:30.

  • Tuesday 08:15 - 17:30.

  • Wednesday 08:15 - 17:30.

  • Thursday 08:15 - 17:30.

  • Friday 08:15 - 17:30.

  • Saturday Closed.

  • Sunday Closed.

  • This information is for the entrance located on level 3 of the Main Outpatients building.

  • The entrance area/door is clearly signed with the name of the service/department.

  • There is step free access at this entrance.

  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double width.

  • The door(s) is/are heavy.

  • The width of the door opening is 154cm.

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  • The reception point is located to the left as you enter Clinic 3.

  • The reception point is approximately 5m (5yd 1ft) from the Clinic 3 entrance.

  • Clear signage for the reception area/desk is visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is medium height (77cm - 109cm).

  • There is sufficient space to write or sign documents on the counter.

  • There is not a low section of the counter (76cm or below) available.

  • The counter is staffed.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • The hearing system is available only on request.

  • The hearing assistance system is not signed.

  • Staff are not trained to use the system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

  • There is a waiting area close to the reception point.

  • Access to the waiting area is unobstructed.

  • The type of flooring is vinyl/laminate.

  • There is sufficient space for a wheelchair user to use the waiting area.

  • There is a mixture of seating with and without armrests.

  • The waiting room / area does not have background music playing.

  • There is a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is level access once inside.

  • There is a hearing assistance system.

  • The hearing assistance system is available only on request.

  • The system is a portable loop.

  • Staff are not trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Wayfinding signage is available.

  • Dementia friendly signage is not provided.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

  • The lighting levels are medium.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 35m from the Clinic 3 entrance.

  • There is level access into the waiting room / area.

  • There is a/are door(s) into the waiting room / area.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width with an open extension leaf.

  • The door(s) is/are heavy.

  • The width of the door opening is 116cm (3ft 10in).

  • The type of flooring is vinyl/laminate.

  • There is a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • Some chairs with armrests are available.

  • Announcements are in person.

  • The waiting room / area does not have background music playing.

  • There is a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is / are 12 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Consulting Room 4.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 77cm (2ft 6in).

  • The type of flooring is vinyl/laminate.

  • There is not room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • Some chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • There are some chairs with armrests available.

  • Some tables are permanently fixed.

  • A hoist is not available.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • There is / are 12 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Diagnostic Room 2.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 94cm (3ft 1in).

  • The type of flooring is vinyl/laminate.

  • There is not room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • All chairs have armrests available.

  • No tables are permanently fixed.

  • A hoist is not available.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • There is / are 12 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Treatment Room.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 93cm (3ft 1in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is a bed / couch.

  • The bed / couch is adjustable.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • There are some chairs with armrests available.

  • Some tables are permanently fixed.

  • A hoist is not available.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are bright.

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  • There are not accessible toilet facilities within this venue.

  • The nearest accessible toilet is located outside Clinic 12.

  • Standard toilet facilities are not available.

  • The nearest standard toilet is located outside Clinic 12.