Clinic 14

Addenbrooke’s Hospital, Hills Road, Cambridge CB2 0QQ

01223 216 401 / 01223 245 151

contactcentre@addenbrookes.nhs.uk

www.cuh.org.uk/addenbrookes-hospital

Guide Last Updated: 30/06/2017

Something changed?

Access Guide

  • Cambridge University Hospitals are well sign posted from most parts of Cambridge. If you are driving from outside Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11. Use of this road is restricted to those with legitimate business on campus. The post code for a Sat Nav is CB2 0QQ. Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites. This is a good option for those travelling by car and if your visit is going to last more than two hours.

  • Cambridge University Hospitals has 2 main car parks for patients and visitors. Car park 1 has 750 patient and visitors spaces including 63 disabled spaces. Car park 2 has 600 patient and visitors space including 63 disabled spaces. All car parks are barrier operated on the entrances and exits. Parking is ‘Pay on Foot’. Pay on foot means you pay when you are ready to leave, not in advance, you pay for the actual time parked. For Outpatients appointments Clinics 1-19, please park in car park 1. For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1. For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2. For Rosie Hospital and clinics 20-24 please park in car park 2. For Blue Badge holders designated spaces are found across the campus and within car parks 1 & 2. Visitors parking is located in either car park 1 or 2.

  • Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond. The site is also well served at weekends, though buses are less frequent outside of working hours. The hospital has its own bus station at the Hills Road entrance to the site. The majority of buses pick up and drop off here.

  • Cambridge Railway Station is well served by trains from a wide area and is about two miles from Cambridge University Hospitals. There are good options to get to Cambridge University Hospitals from the station. To get a bus turn left out of the station and bus stops for the campus are about 100m on the left. There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's. Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus and is a good deal. You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located off the corridor, to the left as you enter.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.

  • The email address for the Patient Advice and Liaison Service (PALS) is pals@addenbrookes.nhs.uk.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found at the main reception.

  • Volunteers do not receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs.

  • To obtain mobility aids please contact the main reception of each building.

  • Mobility aids are located at all major entrances.

  • Additional hospital services link (new tab) - click here.

  • Please note that the street level floor of all the hospitals are called 'Level 2'.

  • The hospital does have a dedicated car park.

  • The car parking facilities are for Blue Badge holders only.

  • The car park is located in front of the Main Outpatients Entrance.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) markings are faded.

  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 345cm x 468cm (11ft 4in x 15ft 4in).

  • There is a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is not a designated drop-off point.

  • There are not parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located throughout the car park.

  • Parking is free for Blue Badge holders.

  • Free parking for Blue Badge holders is for maximum of 4 hours per stay only.

  • To see the hospital parking charges please click here (opens new tab).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 7m (7yd 1ft) from the Main Outpatients Entrance.

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  • The hospital does have a dedicated car park.

  • The car parking facilities are for Blue Badge holders only.

  • The car park is located on Robinson Way opposite the Main Outpatients Side Entrance.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) markings are faded.

  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 340cm x 485cm (11ft 2in x 15ft 11in).

  • There is a 120cm hatched zone around the Blue Badge parking bay(s).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is a designated drop-off point.

  • The drop-off point is located opposite the car park outside the Cambridge Eye Unit.

  • There is not a dropped kerb from the drop-off point.

  • The dropped kerb does not have tactile paving.

  • There are not parking charges for the hospital car park.

  • Payment signs do make it clear if parking charges apply to Blue Badge holders.

  • Parking is free for Blue Badge holders.

  • Free parking for Blue Badge holders is for a maximum of 4 hours only.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are dropped kerbs.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the Main Outpatients Side Entrance.

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  • The hospital does have a dedicated car park.

  • The car park is located at the front of the hospital site on Main Drive.

  • The car park type is multi storey.

  • The car park does not have a height restriction barrier.

  • The car park does have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 64 designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 323cm x 436cm (10ft 7in x 14ft 4in).

  • There is a 120cm hatched zone around the Blue Badge parking bay(s).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is not a designated drop-off point.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located at the payment machines in the car park.

  • Payment signs do make it clear if parking charges apply to Blue Badge holders.

  • Parking is not free for Blue Badge holders.

  • Payment machines are located on level 1 of the car park.

  • There is a payment machine at a convenient height for wheelchair users.

  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).

  • To see the hospital parking charges please click here (opens new tab).

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are slopes/ramps.

  • The hospital entrance is not clearly visible from the car park.

  • The route from the car park to the hospital entrance is clearly signposted.

  • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the car park payment machines.

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  • Monday 08:30 - 17:30.

  • Tuesday 08:30 - 17:30.

  • Wednesday 08:30 - 17:30.

  • Thursday 08:30 - 17:30.

  • Friday 08:30 - 17:30.

  • Saturday Closed.

  • Sunday Closed.

  • This information is for the entrance located on Robinson Way at the side of the Main Outpatients building.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is not a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • The main door(s) open(s) automatically (towards you).

  • The automatic door(s) is/are push pad activated.

  • The door(s) is/are single width.

  • The width of the door opening is 103cm.

  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 102cm.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope gradient is moderate.

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  • The reception point is located ahead of you as you enter.

  • The reception point is approximately 3m (3yd 10in) from the Clinic 14 entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is high (110cm+).

  • There is sufficient space to write or sign documents on the counter.

  • There is a low section of the counter (76cm or below) available.

  • There is sufficient space to write or sign documents on the low section of the counter.

  • The counter is staffed.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • The hearing system is available only on request.

  • The hearing assistance system is signed.

  • Staff are not trained to use the system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

  • There is a waiting area close to the reception point.

  • Access to the waiting area is unobstructed.

  • The type of flooring is vinyl/laminate.

  • There is sufficient space for a wheelchair user to use the waiting area.

  • There is a mixture of seating with and without armrests.

  • The waiting room / area does not have background music playing.

  • There is a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is level access once inside.

  • This venue does not play background music.

  • Wayfinding signage is available.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • The lighting levels are medium.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 16m from the Clinic entrance.

  • There is level access into the waiting room / area.

  • There is not a/are not door(s) into the waiting room / area.

  • The type of flooring is vinyl/laminate.

  • There is not a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • All chairs have armrests.

  • No tables are permanently fixed.

  • Announcements are in person.

  • The waiting room / area does not have background music playing.

  • There is a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is not available.

  • There is a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is a waiting room / area.

  • The waiting room / area is approximately 25m from the Clinic entrance.

  • There is level access into the waiting room / area.

  • There is not a/are not door(s) into the waiting room / area.

  • The type of flooring is vinyl/laminate.

  • There is not a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • All chairs have armrests.

  • Announcements are in person.

  • The waiting room / area does not have background music playing.

  • There is a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

  • There is a waiting room / area.

  • The waiting room / area is approximately 31m from the Clinic entrance.

  • There is level access into the waiting room / area.

  • There is not a/are not door(s) into the waiting room / area.

  • The type of flooring is vinyl/laminate.

  • There is a space for a wheelchair user to wait within the seating area.

  • No chairs are permanently fixed.

  • Some chairs with armrests are available.

  • No tables are permanently fixed.

  • Announcements are in person.

  • The waiting room / area does not have background music playing.

  • There is a flashing fire alarm beacon within the waiting room / area.

  • There is a television.

  • Subtitles are available.

  • Vending machines are not available.

  • A water dispenser is not available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • The name / number of the room surveyed was; Room 6.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 85cm (2ft 9in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is a bed / couch.

  • The bed / couch is adjustable.

  • There is a chair.

  • Some chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • All chairs have armrests available.

  • A hoist can be brought in from another department.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • The name / number of the room surveyed was; Room 9.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 85cm (2ft 9in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is not a bed / couch.

  • There is a chair.

  • Some chairs are permanently fixed.

  • The chair(s) is/are adjustable.

  • There are some chairs with armrests available.

  • All tables are permanently fixed.

  • A hoist can be brought in from another department.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • The name / number of the room surveyed was; Eye Surgery.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width with a locked extension leaf.

  • The door(s) is/are heavy.

  • The width of the door opening is 89cm (2ft 11in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is a bed / couch.

  • The bed / couch is adjustable.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • There are some chairs with armrests available.

  • Some tables are permanently fixed.

  • A hoist can be brought in from another department.

  • The room does not have background music playing.

  • There is a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is located to the right as you enter.

  • This accessible toilet is approximately 7m (7yd 1ft) from the Clinic 14 entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 89cm (2ft 11in).

  • The dimensions of the accessible toilet are 192cm x 225cm (6ft 4in x 7ft 5in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 120cm (3ft 11in).

  • The lateral transfer space was obstructed at the time of the survey.

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and general domestic waste disposal units.

  • There is a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the left.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 120cm (3ft 11in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 128cm.

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.

  • The toilet seat colour contrast is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is tactile, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is located off Sub Waiting Area 1.

  • This accessible toilet is approximately 15m (16yd 1ft) from the Clinic 14 entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The door is heavy.

  • The width of the accessible toilet door is 89cm (2ft 11in).

  • The dimensions of the accessible toilet are 227cm x 150cm (7ft 5in x 4ft 11in).

  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 87cm (2ft 10in).

  • The lateral transfer space was obstructed at the time of the survey.

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and general domestic waste disposal units.

  • There is a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 123cm (4ft).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser can be reached from seated on the toilet.

  • The height of the soap dispenser is 125cm.

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby changing facilities are available within this accessible toilet.

  • The height of the baby change table once extended is 88cm (2ft 11in).

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  • Standard toilet facilities are not available.

  • The nearest standard toilets are located outside Clinic 6.