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Addenbrooke’s Hospital Multi-Storey Car Park 1

Addenbrooke’s Hospital, Hills Road, Cambridge, CB2 0QQ

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Access Guide

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Getting To The Hospital (Addenbrookes Hospital)

  • By Road View
    • Cambridge University Hospitals are well sign posted from most parts of Cambridge.
      If you are driving from outside Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11.
      Use of this road is restricted to those with legitimate business on campus. The post code for a sat nav is CB2 0QQ.
      Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites.
      This is a good option for those travelling by car and if your visit is going to last more than two hours.
    • Cambridge University Hospitals has 2 main car parks for patients and visitors.
      Car park 1 has 750 patient and visitor spaces including 63 disabled spaces.
      Car park 2 has 600 patient and visitor space including 63 disabled spaces.
      All car parks are barrier operated on the entrances and exits.
      Parking is ‘Pay on Foot’. Pay on foot means you pay when you are ready to leave, not in advance, you pay for the actual time parked.
      For Outpatients appointments Clinics 1-19, please park in car park 1.
      For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1.
      For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2.
      For Rosie Hospital and clinics 20-24 please park in car park 2.
      For Blue Badge holders designated spaces are found across the campus and within car parks 1 & 2.
      Visitors parking is located in either car park 1 or 2.
  • By Bus View
    • Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
      The site is also well served at weekends, though buses are less frequent outside of working hours.
      The hospital has its own bus station at the Hills Road entrance to the site. The majority of buses pick up and drop off here.
  • By Train View
    • Cambridge Railway Station is well served by trains from a wide area and is about two miles from Cambridge University Hospitals.
      There are good options to get to Cambridge University Hospitals from the station.
      To get a bus turn left out of the station and bus stops for the campus are about 100m on the left.
      There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's.
      Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus and is a good deal.
      You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.
  • Useful Links View

Getting Help and Assistance (Addenbrookes Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located off the corridor, to the left as you enter.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the main reception of each building.
  • Mobility aids are located at all major entrances.
    To contact the venue concerning general enquiries please click.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • Please note that the street level floor of all the hospital is called 'Level 2'.

Outside Access (Multi-Storey Car Park 1)

  • Entrance Details View
    • This information is for the entrance located on Main Drive.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 147cm.
  • Ramp/Slope Details View
    • The ramp/slope is located immediately beyond the Multi-Storey Car Park 1 entrance and leading down in to the ground level of the car park.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The lighting levels at the ramp/slope are low to moderate.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the right of the Multi-Storey Car Park 1 entrance and leading down to the ground level of the car park.
    • There is/are 10 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).
  • Comments View
    • There are two sets of 5 steps between the entrance and the ground floor parking area.

Hospital Parking (Multi-Storey Car Park 1)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front of the hospital site on Main Drive.
    • The car park type is multi storey.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 323cm x 436cm (10ft 7in x 14ft 4in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located on level 1 of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the car park payment machines.

Counter (Customer Service)

  • The Customer Service is located on level 1 of the multi-storey car park.
  • The counter is approximately 75m (82yd 1in) from the Car Park entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is ramped/sloped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • There are specific customer service bays located at the rear of the counter.

Other Floors (Multi-Storey Car Park 1)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels are good.

Lift (Multi-Storey Car Park 1)

  • There is a lift for public use.
  • The lift is located to the right as you reach the car payment machines from the entrance.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 36m (39yd 1ft) from the Multi-Storey Car Park 1 entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6, 7.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 111cm (3ft 8in).
  • The dimensions of the lift are 201cm x 141cm (6ft 7in x 4ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

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