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Bullring and Grand Central - Middle Level West Mall

Bullring and Grand Central, Birmingham, B5 4BU

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Access Guide

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Getting Here

Getting Help and Assistance

  • For the map of the shopping centre please click here (new tab).
  • There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility on 0121 632 1509.
  • Shopmobility is located on -1 level in Central Car Park. Free hire of equipment is available to members.
    For information on Shopmobility please click here .

Opening Times

  • Monday 10:00 - 20:00.
  • Tuesday 10:00 - 20:00.
  • Wednesday 10:00 - 20:00.
  • Thursday 10:00 - 20:00.
  • Friday 10:00 - 20:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Parking

Outside Access (New Street Entrance)

  • This information is for the entrance located on New Street.
  • This entrance gives access to the middle level of west mall.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 103cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 87cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 170cm.
  • Entrance View
    • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • There are two similar automatic doors at this entrance, one to the left and one to the right.

Outside Access (Saint Martin's Walk Entrance)

  • This information is for the entrance located on Saint Martin's Walk.
  • This entrance gives access to the middle level of west mall.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 113cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 86cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 180cm.

Internal Area(s) (Middle Level - West Mall)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Background music is not played in this area.
  • There is step free access in this area.
  • There is a slight slope with handrails for access to the Middle Level West Mall (photographs 1 and 2).
    This slope is located just beyond the New Street entrance.

Escalator(s) (West Mall Main)

  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower Level, Middle Level and Upper Level.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Other Floors (West Mall)

  • Stairs can be used to access other floors.
  • The stairs are located in the far corner of the west mall.
  • The floors which are accessible by stairs are Lower Level, Middle Level and Upper Level.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Lift (West Mall)

  • There is a lift for public use.
  • The lift is located in the far corner of the west mall.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Level, Middle Level, Upper Level and parking levels 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 113cm (3ft 8in).
  • The dimensions of the lift are 174cm x 194cm (5ft 9in x 6ft 4in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located on the Middle Level of East Mall.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the Middle Level of East Mall.

Bullring