St George's Bristol

Great George Street, off Park Street, Bristol BS1 5RR

0117 929 4929

admin@stgeorgesbristol.co.uk

www.stgeorgesbristol.co.uk

Guide Last Updated: 21/03/2018

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Access Guide

  • Services / facilities within the building include :
    Ground Floor - box office,cafe/bar and toilets
    First Floor - auditorium.

  • Please note that the venue recommend audience members with a mobility related disability contact the Box Office team by phone on 0845 40 24 001 during opening hours, to make arrangements. .

  • Tickets can be sent by post, and we can organise stewards to assist with access to the Auditorium/Main Hall including operation of the lifts. There is a very limited number of parking spaces available for audience members with disabilities – these must be pre-booked through the Box Office. The team can also book space for electric wheelchairs.

  • For those with mobility related disabilities coming to a concert or an event we recommend access from the Charlotte Street entrance and into the Auditorium/Main Hall (those with tickets do not need to enter via the Box Office).

  • TEMPORARY BOX OFFICE ACCESS (TO SPRING 2018): Please note due to works for our ‘Building a Sound Future’ project, the Box Office entrance has changed. Works include improvements to access which from spring 2018 means St George’s will have step-free access. Access from Charlotte Street involves fewer steps.

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 18:00.

  • Friday 09:00 - 18:00.

  • Saturday Closed.

  • Sunday Closed.

  • For booking of tickets or general box office enquires please call 0845 402 4001.

  • The venue is in a pedestrian area.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Bristol Temple Meads.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located at the rear of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do need to be booked in advance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • The venue allows up to 2 Blue Badge holders to park in the car park at a perfomance.

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located leading from the car park to the accessible entrance.

  • There is/are 10 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • There is a lift to access this area/service.

  • The lift does bypass the step(s).

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  • There is a lift for public use.

  • The lift is located off the car park.

  • The lift is a platform lift.

  • The platform lift accesses a small level change.

  • The lift is 5m (5yd 1ft) from the car park.

  • Staff do need to be notified for use of the lift.

  • The clear door width is 83cm (2ft 9in).

  • The dimensions of the lift are 97cm x 120cm (3ft 2in x 3ft 11in).

  • There are separate entry and exit doors in the lift.

  • The controls for the lift are within 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does not have tactile markings.

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  • This information is for the entrance located at the side of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double (with one leaf locked).

  • The door(s) is / are light.

  • The width of the door opening is 65cm (2ft 2in).

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located leading to the entrance.

  • There is/are 15+ step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are deep (18cm+).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

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  • This information is for the entrance located to the rear of the building.

  • There is not level access into the venue.

  • The main door(s) open towards you (pull).

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

  • The accessible entrance gives access to the auditorium on the first floor.

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  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located leading to the accessible entrance.

  • There is / are 5 step(s) to the area / service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are medium.

  • The steps do not have handrails.

  • There is a standard and / or platform lift to access this service.

  • The lift does bypass the step(s).

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  • There is a lift for public use.

  • The lift is located to the right of the accessible entrance.

  • The lift is a platform lift.

  • The platform lift accesses a small level change.

  • The lift is 4m (4yd 1ft) from the accessible entrance.

  • Staff do need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).

  • There are separate entry and exit doors in the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does not have tactile markings.

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  • The desk is 5m (5yd 1ft) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height (77cm - 109cm).

  • The desk does not have a low (76cm or lower) section.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

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  • There is level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are medium.

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  • There are designated spaces for wheelchair users.

  • Designated seating is located in the side stalls.

  • Wheelchairs are left with the patron.

  • A companion may sit with you.

  • Companions sit along side the patron.

  • It is 48m (52yd 1ft) from the designated seating area to the nearest accessible toilet.

  • This venue does not provide audio described performances.

  • There is a hearing assistance system.

  • The hearing system is a fixed loop.

  • Staff are trained to use the hearing system.

  • The rows suitable for hearing loops are all.

  • There is a wheelchair to borrow.

  • To borrow a wheelchair,contact a member of staff.

  • Concessions are available.

  • Assistance dogs are allowed in the auditorium.

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  • The following information is for the cafe/bar.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is a lowered section at the counter.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 15m (16yd 1ft) from the lift.

  • The distance between the floor and the lowest table is 69cm (2ft 3in).

  • The distance between the floor and the highest table is 69cm (2ft 3in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is not available.

  • Drinking straws are available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is intermission snacks.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located to the right as you enter.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 3m (3yd 10in) from the accessible entrance.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 110cm x 145cm (3ft 7in x 4ft 9in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The controls for the lift are within 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 27m (29yd 1ft) from the lift.

  • The accessible toilet is located ahead as you enter from the lift on the ground floor.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 175cm x 255cm (5ft 9in x 8ft 4in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There are mirrors.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Inside the venue, there is level access to the baby change facility.

  • Baby change facilities are located within the accessible toilet.

  • The height of the baby change table once extended is 100cm (3ft 3in).

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  • Standard toilets are available.

  • The female and male toilets are located ahead as you enter from the lift on the ground floor.

  • The female and male toilets are 27m (29yd 1ft) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • Lighting levels are medium.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are available in large print.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.