Bristol Zoo Gardens

Clifton, Bristol BS8 3HA

0117 974 7300

information@bristolzoo.org.uk

www.bristolzoo.org.uk/

Guide Last Updated: 15/11/2017

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Access Guide

  • Services / facilities within the building include animal houses, formal gardens, shop, restaurant, cafe, food outlets, activity centre, children's play area and toilet facilities.

  • Services / facilities within the grounds include a hospitality, conference and wedding centre (The Clifton Pavilion) and a Conservation Education Centre.

  • Eight manual wheelchairs and two mobility scooters are available to borrow; there is no charge for the wheelchairs and there is a £5 fee for the scooters. The scooters must be booked 24 hours in advance and four of the manual chairs are pre-bookable. .

  • Please call 0117 974 7300 for more information or to book.

  • Assistance dogs are now allowed. Dogs are not permitted in areas where animals run free (such as Lemur walk through, Butterfly house, bat enclosure, Lorikeet feeding walkthrough) Please call in advance to advise.

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 17:30.

  • Friday 09:00 - 17:30.

  • Saturday 09:00 - 17:30.

  • Sunday 09:00 - 17:30.

  • The zoo is closed only on Christmas Day.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Clifton Down.

  • There is a direct bus route to the zoo from the main rail station, Bristol Temple Meads.

  • Zoo Safari tickets are available on all bus routes giving a discount on entry.

  • There are park and ride facilities at both Long Ashton and Portway with direct connections to the zoo.

  • There is also a designated coach drop off / pick up point.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located in front of the main entrance.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 3 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 350cm x 660cm (11ft 6in x 21ft 8in).

  • The nearest designated bay is 85m (92yd 2ft) from the main entrance.

  • The furthest designated bay is 92m (100yd 1ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is block paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The drop off point is located adjacent to the main entrance.

  • There is not a dropped kerb from the drop off point.

  • There are two car parks associated with the zoo, the North Car Park adjacent to the main entrance and the West Car Park on College Street.

  • There is also metered parking on adjacent streets.

  • An overflow car park is available on grass on the Downs.

  • Parking attendants direct all parking and collect the charge which is £3.

  • This information is for the entrance located on Clifton Down.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 195cm (6ft 5in) wide.

  • The desk is 6m (6yd 1ft) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height (77cm - 109cm).

  • The desk has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is a high level desk for applications for family membership.

  • The park or garden does have footpaths.

  • The path(s) has a / have tarmac surface(s).

  • The majority of the path(s) is / are wide enough for wheelchair users.

  • The flamingo area is approached through a double gate system. The inner gate will not operate while the outer gate is open. The gates are 103cm wide and open into a lobby 1500cm long. The outer gate opens away from you and the inner gate towards you. Visitors can choose whether to enter by the top or bottom gate.

  • The pathway and viewing area is an easy ramp with level landings. Part of the barrier is glass which allows clear views of the flamingos for people unable to see. over the railing.

  • The approach to Twilight World is by a wide easy ramp with no handrails. The entrance doors are 185cm wide, open away from you, with a hanging curtain of thick plastic strips inside. Twilight World exhibits animals which are only active at night and lighting levels are minimal. It takes several minutes for the visitor's eyes to adjust.

  • The floor inside is slightly uneven in some places so care must be taken.

  • The exit doors are 185cm wide and open away from you.

  • Flash photography and torches are not allowed.

  • The Amphipod, including frogs and other amphibians, and the fruit bat enclosure are approached by a short, easy ramp with no handrails. The entrance doors are 185cm wide and open away from you push.

  • The fruit bat enclosure has 105cm wide interconnected gates (the internal gate will not open until the external gate is closed). The gates open away from you. Inside the enclosure the bats are free to fly around.

  • The reptile house entrance doors are 145cm wide, which open away from you. Internally the floor is ramped up from the entrance and down to the exit. The exit door is a single door, opens away from you and is 85cm wide.

  • The Aquarium is underground. The approach path is an easy ramp, 200cm wide with no handrails. The entrance door is 160cm wide and opens away from you. The internal floor is also ramped.

  • The exhibits are at an accessible level and there is a walk through tunnel with sharks swimming overhead.

  • The exit doors are also 160cm wide and open away from you.

  • Bug World is approached by a wide easy ramp with railings each side. Close to the entrance there are steps with alternative ramp access.

  • The entrance and exit doors are single, 79cm wide, manual doors. The entrance door opens towards you and the exit door opens away from you.

  • Lighting varies as there are a number of zones exhibiting bugs from different climates. The internal separation doorways all have plastic strip curtains and are 150cm wide.

  • The pathways through the monkey jungle have slight easy ramps, and the floor surface is even and the pathway is over 2m wide.

  • The lemur walk through is a double-gated section allowing access into the lemur enclosure. The internal gate will not open unless the external gate is closed. The first gate pushes to open and the second gate pulls to open. Gates are heavy and 103cm wide.

  • The entrance to Gorilla Island is level with double doors 170cm wide and no threshold. The internal flooring is heavy matting and the exit doors are 170cm wide. The entrance doors are open towards you and the exit doors open away from you. Both sets are manual operation. The doors are usually held open but may be closed in cold weather.

  • The doors to the Hippo House are double doors. The doors are light and open inwards, with a width of 150cm.

  • The floor inside is level and the lighting is medium.

  • The Wallaby Walkabout is a double-gated area with an outer gate which must be closed before the inner gate will open. The gates are 105cm wide.

  • The pathway through the enclosure is compacted gravel.

  • The Meerkat Lookout shelter has a single door, 98cm wide. Internally there is a clear plastic strip curtain and a viewing area with glass to a low level.

  • Butterly Forest has free flying butterflies of all sizes. The double entrance doors are light and 210cm wide. Inside there are clear plastic strip curtains. The floor is level.

  • The entrance door to the Forest of Birds is a heavy manual double door, 145cm wide, which open away from you. Inside there are plastic strip curtains. The pathway has easy slopes and is wide and firm. The Lorikeet area is reached through interlocked gates 115cm wide. Staff are available to assist if required.

  • There is a handwash area on leaving the feeding zone with a hand basin at 75cm above floor level.

  • The Seal and Pengiun Coasts are approached by a wide easy ramp without handrails. The doors are double and open away from you and are 190cm wide.

  • Pathways in the open air section are wide with some small easy slopes.

  • There is an exhibition in a 'boat cabin', which can be bypassed. The floor of the cabin is sloping and the lighting quite low.

  • Beyond the cabin is a 'halfway exit' before the underground viewing area with doors 180cm wide. The ramps to enter the underground viewing area are long easy ramps with some level landings but the exit ramp is a moderate ramp with handrails or an alternative flight of 5 medium steps.

  • The Activity Centre has three entrances, one with an easy ramp and two level entrances. The narrowest door is 86cm wide. All entrance doors open away from you.

  • Internally there is ample space for a wheelchair to manoeuvre.

  • A range of activities take place including art projects, face painting, brass rubbing and badge making.

  • There are a number of facilities in the grounds. The theatre where demonstrations and talks are given is on the central grassed area and has benches for seating.

  • Zooropia is an aerial rope walkway and zip wire. There are areas of play equipment for younger children and a splash area where children can play in water streams and jets.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 300m (328yd 3in) from the main entrance.

  • The distance between the floor and the lowest table is 71cm (2ft 4in).

  • The distance between the floor and the highest table is 75cm (2ft 6in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • The Hide Restaurant has three entrance/exits. All doors are held open while the restaurant is open (09:00 to 16:30 daily) and the minimum width is 115cm. There is additional seating, under cover, outside the restaurant.

  • A section of the restaurant is up two steps with no ramp access but there us ample seating and circulation space at the lower level.

  • There are a range of food outlets in various parts of the zoo. The counters range in height and all are service at the counter. Staff are always available and willing to assist if required.

  • Outlets include:

  • The Hide Restaurant (Snacks, coffee and drinks).

  • Greedy Grasshopper (Sandwiches and snacks).

  • The Fire Pit (Barbeque snacks).

  • The Ice Cream Parlour.

  • The shop is at the exit from the zoo and has a wide range of gifts. The entrance doors are 200cm wide and open automatically. There are counters at accessible height with induction loops and staff are available to assist wherever required.

  • There is level access to the facility.

  • You do not need a key for the facility.

  • The door opens outwards.

  • The width of the door is 94cm (3ft 1in).

  • The dimensions of the facility are 290cm x 190cm (9ft 6in x 6ft 3in).

  • The facility changing bench height is fixed.

  • The facility changing bench is wall mounted.

  • The length of the bench is 180cm (5ft 11in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers the changing bench and the toilet.

  • The sling is attached to the hoist by hook and loop.

  • The facility toilet is corner.

  • The transfer space on the right as you face the toilet is 100cm (3ft 3in).

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rails are on the right.

  • The type of sink is fixed.

  • Wall mounted hand rails are available at the sink.

  • As you face the sink, rails are available on both sides.

  • Disposal facilities are not available.

  • A privacy screen is not available.

  • Wide tear off paper roll is not available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

  • It is not a push button style alarm.

  • Accessible toilet facilities are available.

  • The toilet is for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.

  • The accessible toilet is located to the left as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 93cm (3ft 1in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 230cm x 140cm (7ft 7in x 4ft 7in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in all female and unisex toilets on the site and also in a dedicated baby change/feeding room.

  • The height of the baby change table once extended is 80cm (2ft 7in).

  • There are five accessible toilets on the site.

  • Details given here are for the toilet at the main entrance. Other toilets are available at the exit, next to The Hide Restaurant, near the seal and penguin coasts and adjacent to the Clifton Pavilion near the butterfly forest.

  • Directional signage throughout the zoo is available and clear.

  • Standard toilets are available.

  • The female and male toilets are located at the main entrance.

  • The female and male toilets are 10m (10yd 2ft) from the main entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • There are six public toilet areas. Baby change facilities are available in all toilet areas and range from 80 to 95cm high.

  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are available in large print.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • A member of staff trained in BSL skills is not normally on duty.