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Brent Cross Shopping Centre - Red Car Park

Brent Cross Shopping Centre, Prince Charles Drive, Hendon, London, NW4 3FP

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are available.

Getting Here

  • By Road View
    • The shopping centre is located in North London at NW4 3FP, Prince Charles Drive. There are various routes to Brent Cross Shopping Centre.
    • There are 6 car parks available at Brent Cross Shopping Centre; Red and Blue Car Parks, Fenwick Upper and Lower Car Parks and John Lewis Upper and Lower Car Parks.
  • By Bus View
  • By Train View
    • The nearest Railway Station is Hendon.
    • Hendon station is a 12 to 15 minute walk away. Simply exit the station onto the main road, cross over and turn left. After a few minutes, you will find Vivien Avenue on your right. Walk all the way down Vivien Avenue until it reaches the lights at Hendon Central and NatWest bank on your right. Continue walking and pass by HSBC bank and The Hendon Pub on Hendon Way. You will soon see a footpath on your right, which brings you out near Topsy Turvy World. Cross over and take the walkway through the multi-storey car park and into Brent Cross Shopping Centre.
    • For more information on National Rail please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Brent Cross.
    • Brent Cross is 20 minutes from Central London on the Northern Line. Brent Cross is a short walk away from Hendon Central and Brent Cross Tube stations on the Edgware branch of the Northern Line.
    • For more information on TFL please click here (opens new tab).

Multi-Storey Car Park

  • The venue does have its own parking facilities.
  • The car park is located off Prince Charles drive.
  • The car park type is multi-storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 200cm (6ft 7in).
  • The car park does not have a barrier control system.
  • The car park surface is tarmac and block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The designated Blue Badge parking bays are located on every level of the Red Car Park.
  • There is a total of 7500 parking bays in the car park of which 220 are designated for the use of Blue Badge holders.
  • There are not parking charges for the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • At the time of the revisit, level 5 of both the Red and Blue car parks was closed. They will reopen to the public as demand for parking increases.

Multi-Storey Designated Parking Level (4)

  • There is/are 15 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).

Multi-Storey Designated Parking Level (3)

  • There is/are 15 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).

Multi-Storey Designated Parking Level (2)

  • There is/are 20 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).

Multi-Storey Designated Parking Level (1)

  • There is/are 16 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).

Car Park Pedestrian Exit (Red Car Park - Level 1)

  • This information is for the pedestrian exit located in the far right corner of the red car park, on level 1.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'RED CAR PARK LEVEL 1'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 120cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 135cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.
  • Comments View
    • The height of the bollards at this exit are 110cm.

Car Park Pedestrian Exit (Red Car Park - Level 3)

  • This information is for the pedestrian exit located in the far right corner of the red car park, on level 3.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'RED CAR PARK LEVEL 3'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 120cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 135cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Lift (Red Car Park - Alternative Exit - Level 1)

  • There is a lift for public use.
  • The lift is located within the red car park alternative exit foyer.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 4m (4yd 1ft) from the red car park alternative exit.
  • There is 1 other lift in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels 1, 2, 3 and 4.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 195cm x 185cm (6ft 5in x 6ft 1in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Lift (Blue / Red Car Park and Brent Cross Upper Mall / Food Hall)

  • The lift is located at the rear of upper mall 5.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 40m (43yd 2ft) from the mall 2 lifts.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are upper mall 5, food hall - level 3 and car park levels 1-4.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 130cm x 250cm (4ft 3in x 8ft 2in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.
  • There is a/are similar lift(s) available.

Other Floors (Blue / Red Car Park and Brent Cross Upper Mall / Food Hall)

  • Stairs can be used to access other floors.
  • The stairs are located at the rear of upper mall 5, on either side of the mall 5 lifts.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are upper mall 5, levels 1, 2, 3 and 4 (Red and Blue Car Parks).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Car Park Pedestrian Exit (Alternative Exit - Level 1)

  • This information is for the pedestrian exit located next to the vehicle entrance.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'TO SHOPS'.
  • There is step-free access at this exit.
  • There is a dark mat or floor marking at this exit that might be perceived as a hole.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 155cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There is a second set of doors.
  • There are no doors at this exit.
  • The width of the door opening is 335cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are bollards at this exit.
  • The minimum width between the bollards is 225cm.
  • Pedestrian Exit View
    • The height of the bollard(s) is 80cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.

Approach (Red Car Park Alternative Exit - Upper Mall 4 Entrance)

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 140cm.
  • Approach View
    • The height of the bollard(s) is 75cm.
    • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Brent Cross Shopping Centre