Access Guide
Introduction
- Boots store opening times and services available link (new tab) - click here.
- This store is located in a shopping area/street.
- This store is located within Oxford Street.
- The details within this access guide relate to the Boots store and not the shopping area.
- Oxford Street – Bond Street to Oxford Circus link (new tab) - click here.
Getting Here (Oxford Street - Between Bond Street Station and Oxford Circus)
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By Bus
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- Bus routes 7, 94, 98, 113, 139, 159 and 390 travel along this section of Oxford Street.
It is also served by night bus routes N7, N98, N113, N137 and N207.
Only routes 98, 390, N98 and N207 travel the full length of Oxford Street.
The number of bus routes and the location of the bus stops may change as part of the Oxford Street District improvement works.
All London buses have ramp access and dedicated spaces for wheelchair users. - For more information on London buses (Transport for London) please click here (opens new tab).
- Bus routes 7, 94, 98, 113, 139, 159 and 390 travel along this section of Oxford Street.
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By Underground
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- Bond Street Station is served by the Central Line and the Jubilee Line services.
Bond Street Station has step-free access.
The accessible step-free entrance (with lift) is on Marylebone Lane, off the north side of Oxford Street.
The entrances to the south side of Oxford Street or within the West One Shopping Centre are accessed by steps or escalators only.
Oxford Circus Station is served by the Central, the Bakerloo and the Victoria Line services.
This station is accessed by steps only. - For more information on London Underground (Transport for London) please click here (opens new tab).
- Bond Street Station is served by the Central Line and the Jubilee Line services.
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By Train
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- London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
When the new Elizabeth Line opens, there will be accessible stations at Tottenham Court Road and Bond Street. - For more information on access and facilities at London Euston Station please click here (opens new tab).
- For more information on access and facilities at London Charing Cross Station please click here (opens new tab).
- London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
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By Road
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- Oxford Street (A40) connects with Edgware Road (A5) and Park Lane (A4202) at Marble Arch, at its west end.
At its east end, it connects with Tottenham Court Road / Charing Cross Road (A400).
Regent Street (A4210) crosses the centre of Oxford Street at Oxford Circus.
Oxford Street is in the Central London Congestion Charge Zone (charges apply Monday - Friday 07:00 -18:00).
It is also in the Ultra-Low Emission Zone (charges apply at all times for non-compliant vehicles).
Motor vehicles must not enter Oxford Street via Portman Street / Park Street or Oxford Circus between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis and buses.
The definition “motor vehicles” therefore means that cycles and other pedal-powered devices are also exempt.
Vehicles are banned from turning left from Orchard Street into Oxford Street between 07:00 and 19:00 on Monday to Saturday inclusive, except for taxis, buses and pedal cycles. - For more information on driving in London please click here (opens new tab).
- Parking in the area is very limited and visitors are encouraged to use public transport.
There is an underground car park with lift access and Blue Badge parking bays (Q-Park Oxford Street), located off Cavendish Square, north of Oxford Street.
There are Blue Badge bays for 2 vehicles in Old Cavendish Street. - For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
- For more information on where you can park with a disabled parking badge please click here (opens new tab).
- For more information on applying for a disabled parking badge please click here (opens new tab).
- London Black Cabs can be hailed in any location or summoned by phone.
There are taxi ranks on the north side of Oxford Street, outside Debenhams and John Lewis.
- Oxford Street (A40) connects with Edgware Road (A5) and Park Lane (A4202) at Marble Arch, at its west end.
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By River
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- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
The nearest pier is Westminster.
This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
There is step-free access onto the river buses, except at 3 piers.
Please see the TFL website for details. - For more information on London River Bus services please click here (opens new tab).
- 6 TFL River Bus routes run from 22 piers between Putney and Woolwich.
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By Air
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- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick Airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
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Useful Links
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- Please use the TfL journey planner for details of the most suitable routes.
The planner can be filtered by options such as step-free routes or maximum walking distances. - To view the web page described above click here (opens in new tab).
- The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
- Please use the TfL journey planner for details of the most suitable routes.
Public Transport and Parking
- There is a bus stop within approx. 150m of the store.
- The nearest train station is London Marylebone.
- The nearest underground tube station is Bond Street.
- The nearest DLR station is Bank.
- There are no parking facilities available at this store.
Approach
- There is a slight ramp/slope on the approach to the store.
Outside Access (Oxford Street)
- This information is for the entrance located on Oxford Street.
- There is step free access at this entrance.
- There is a ramp/slope to access this entrance.
- The ramp/slope is located immediately beyond the entrance.
- The ramp/slope is slight.
- The ramp/slope is permanent.
- There is a clearly signed list of store services available at/near this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The door opening is 232cm wide.
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 224cm.
Outside Access (Sedley Place)
- This information is for the entrance located on Sedley Place.
- There is step free access at this entrance.
- There is a ramp/slope to access this entrance.
- The ramp/slope is located in front of the entrance.
- The ramp/slope is slight.
- The ramp/slope is permanent.
- There is a small lip on the threshold of the entrance.
- There is a clearly signed list of store services available at/near this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The door opening is 148cm wide.
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 192cm.
Inside Access
- There is step free access throughout the store.
- The majority of aisles are clear of obstructions.
- The majority of aisles have a clear width of 100cm.
- This store does play background music.
- There is a premium beauty counter / consultant available within the store.
- There is a self service checkout available within the store.
- There is not a lowered self-service checkout available within 115cm from the floor (top of the screen).
- There is a clipboard available within the store.
- A portable hearing assistance system is available to use throughout the store.
- There is an order & collect service within the store.
- Customers can obtain order & collect items from any counter within the store.
- The lighting levels throughout the majority of the store are good.
Other Floors
- Clear overhead/bold signage is available for the stairs going up and down.
- The floors which are accessible by stairs are LG, G, 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (between 11cm - 17cm).
- There are handrails at the steps.
- The handrails are on both sides going up.
- There is a landing.
Escalators
- Clear overhead/bold signage is available for the escalator/s going up and down.
- The escalator/s within the store go both up and down.
- The floors which are accessible by escalator/s are LG, G, 1 and 2.
- The escalator steps are not clearly marked.
- The foot and head of the escalator/s are not clearly marked.
- Clear signage for the lift is available at the escalator/s.
Lift
- The lift is located to the rear left of the store.
- The lift is 52m (56yd 2ft) from the Oxford Street entrance.
- Clear overhead/bold signage is available for the lift going up and down.
- There is a clear accessible route to the lift from the entrance.
- There is step free access to the lift from the entrance.
- The floors which are accessible by this lift are LG, G, 1 and 2.
- The lift is a standard lift.
- A Boots colleague does not need to be notified for use of the lift.
- The clear door width is 110cm.
- The dimensions of the lift are 110cm x 210cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The lift controls are between 86cm - 100cm high.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
- The lighting levels within the lift are good.
Pharmacy
- The pharmacy area is located on the first floor.
- Clear overhead/bold signage is available for the pharmacy.
- There are separate counters available for prescriptions and medicines.
- The nearest pharmacy counter is 16m from the lift.
- There is a clear accessible route to the counter(s) from the entrance.
- There is step free access to the counter(s) from the entrance.
- This is via lift.
- The height of the prescriptions counter is high (110cm or above).
- The height of the medicines counter is medium height (between 77cm - 109cm).
- There is sufficient space to write or sign documents on the counter(s).
- There are low sections of the counters (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter(s).
- There is a waiting room/area available.
- There is a/are chair(s) available.
- There is not a chair with armrests available on both sides.
- All chairs are permanently fixed.
Consultation Room (Pharmacy)
- The pharmacy has 2 consultation room(s) available.
- The consultation room surveyed was Customer Care Room 5.
- The consultation room is 6m from the prescriptions counter.
- Clear overhead/bold signage is not available for the consultation room.
- There is a clear accessible route to the consultation room from the counter.
- There is step free access to the consultation room from the counter.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single.
- The door(s) is/are heavy.
- The clear door width is 88cm.
- There is room for a wheelchair user to manoeuvre within the consultation room.
- There is a sink.
- There is a/are chair(s) available.
- There is a chair with armrests available on both sides.
- The lighting levels within the consultation room are good.
- The consultation room is fully enclosed.
Opticians
- The opticians is located on the first floor.
- Clear overhead/bold signage is available for the opticians.
- The counter is 2m from the lift.
- There is a clear accessible route to the counter from the entrance.
- There is step free access to the counter from the entrance.
- This is via lift.
- The counter height is medium height (between 77cm - 110cm) (highest point).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- There is a waiting room/area available.
- There is a/are chair(s) available.
- There is not a chair with armrests available on both sides.
- All chairs are permanently fixed.
- There is a low consultation desk (76cm or below) available within the opticians area.
- There is clear manoeuvring space between consultation desks.
Consultation Room (Opticians)
- The opticians has 3 consultation room(s) available.
- The consultation room surveyed was Consultation Room 1.
- The consultation room is 8m from the opticians counter.
- Clear overhead/bold signage is available for the consultation room.
- There is a clear accessible route to the consultation room from the counter.
- There is step free access to the consultation room from the counter.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single.
- The door(s) is/are heavy.
- The clear door width is 76cm.
- There is room for a wheelchair user to manoeuvre within the consultation room.
- There is a sink.
- There is a/are chair(s) available.
- There is a chair with armrests available on both sides.
- The lighting levels within the consultation room are good.
- The consultation room is fully enclosed.
Hearingcare
- Hearingcare is located on the second floor.
- Clear overhead/bold signage is available for the hearingcare area.
- The counter is 7m from the lift.
- There is a clear accessible route to the counter from the entrance.
- There is step free access to the counter from the entrance.
- This is via lift.
- The counter height is medium height (between 77cm - 109cm) (highest point).
- There is sufficient space to write or sign documents on the counter.
- There is not a low section of the counter (76cm or below) available.
- There is a waiting room/area available.
- There is a/are chair(s) available.
- There is a chair with armrests available on both sides.
- No chairs are permanently fixed.
Consultation Room (Hearingcare)
- Hearingcare has 2 consultation room(s) available.
- The consultation room surveyed was Consultation Room 1.
- The consultation room is 4m from the hearingcare counter.
- Clear overhead/bold signage is not available for the consultation room.
- There is a clear accessible route to the consultation room from the counter.
- There is step free access to the consultation room from the counter.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single.
- The door(s) is/are heavy.
- The clear door width is 85cm.
- There is room for a wheelchair user to manoeuvre within the consultation room.
- There is 1 medium height step to access the hearing booth.
- There is a sink.
- There is a/are chair(s) available.
- There is a chair with armrests available on both sides on request.
- The lighting levels within the consultation room are good.
- The consultation room is fully enclosed.
Photo
- Photo is located on the second floor.
- Clear overhead/bold signage is available for the photo area.
- The nearest counter/touchscreen is 12m from the lift.
- There is a clear accessible route to the counter/touchscreen from the entrance.
- There is step free access to the counter/touchscreen from the entrance.
- This is via lift.
- There is a self-service touchscreen available.
- There is not a low self-service touchscreen available within 115cm from the floor (top of the screen).
- A Boots colleague is available to provide assistance with using the touchscreen.
Accessible Toilet
- There is not an accessible toilet available within this store.
Standard Toilets
- Standard toilets are not available within this store.
Parent and Baby Room
- There is a parent and baby room available within this store.
- A Boots colleague does not need to be notified for use of the parent and baby room.
- The parent and baby room is located on the second floor.
- The parent and baby room is 3m from the lift.
- Clear overhead/bold signage is not available for the parent and baby room.
- There is a clear accessible route to the parent and baby room from the entrance.
- There is step free access to the parent and baby room from the entrance.
- This is via lift.
- The height of the baby changing table/bench once extended and in use is 110cm.
- Disposal facilities are available in the parent and baby room.
- There is a sink.
- The sink is placed higher than 74cm.
- The height of the sink is 110cm.
- There is a/are chair(s) available.
- There is a chair with armrests available on both sides.
Additional Information
- Braille, large text and audio patient information leaflets are available to order.
- The store has a free prescription collection and home delivery service available.
- Appointments for the pharmacy services can be made online.
- If the store has an opticians or hearingcare service then appointments for each can be made online.
- Colleagues are available with an iPad to support access to Boots.com and BootswebMD.