Winter Gardens

97 Church Street, Blackpool, Lancashire FY1 1HL

01253 625 252

info@wintergardensblackpool.co.uk

www.wintergardensblackpool.co.uk

Guide Last Updated: 04/04/2017

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Access Guide

  • Services / facilities within the building include Opera House Theatre, Empress Ballroom, Arena, Horseshoe/Pavilion, Conference Halls, Function Suites, Meeting Rooms and Olympia Exhibition Hall.

  • The Opera House Theatre is to the north east on Church Street and can also be accessed via ramp or steps to the stalls from the Floral Hall.

  • The Olympia Exhibition Hall (Illuminasia) is to the south from the main entrance foyer and accessible entrance. It can also be accessed using the Floral Hall lift near the West Horseshoe.

  • Please contact the venue for details of opening times, opening times do vary depending on performances and Opening times for the venue vary according to bookings/events taking place.

  • The times above are for the Winter Gardens main building.

  • Please check website for event times.

  • There is not a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Blackpool North.

  • There is not a tram stop within 150m (164yds) of the venue.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Tower Car Park.

  • The car park is located across from the building on Coronation Street.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • The second photograph shows the Blue Badge parking within the car park.

  • There is a 2.3m height restriction.

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  • This information is for the entrance located on Church Street.

  • There is level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are permanently held open.

  • The door opening is 138cm (4ft 6in) wide.

  • There is a second set of doors.

  • The doors open towards you (pull).

  • The doors are double width.

  • The doors are permanently held open.

  • The door opening is 138cm (4ft 6in) wide.

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  • This information is for the entrance located on Coronation Street.

  • There is not level access into the venue.

  • The main doors open both ways.

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 140cm (4ft 7in) wide.

  • There is a second set of doors.

  • The doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 140cm (4ft 7in) wide.

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  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located in front of the entrance.

  • There is / are 3 step(s) to the area / service.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are medium.

  • The steps do not have handrails.

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  • This information is for the entrance located at the front of the building, to the left of the main entrance.

  • There is not level access into the venue.

  • The main door(s) open away from you (push).

  • The doors are single width.

  • The door(s) is / are heavy.

  • The door opening is 85cm (2ft 9in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • The width of the ramp or slope is 85cm (2ft 9in).

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  • There is a lift for public use.

  • The lift is located just inside the accessible entrance.

  • The lift is a platform lift.

  • The floors which are accessible by this lift are G-UG.

  • The platform lift accesses a small level change.

  • The lift is 2m (2yd 7in) from the accessible entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played in various parts of the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located to the rear right of the foyer, near the platform lift.

  • There is / are 7 step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • The step(s) is / are clearly marked.

  • The step(s) is / are medium.

  • The steps do have handrails.

  • The handrails are in the centre.

  • There is a standard and / or platform lift to access this service.

  • The lift does bypass the step(s).

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  • There is a lift for public use.

  • The lift is located ahead as you enter.

  • The lift is a platform lift.

  • The floors which are accessible by this lift are G-UG.

  • The platform lift accesses a small level change.

  • The lift is 19m (20yd 2ft) from the accessible entrance lift.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 110cm x 150cm (3ft 7in x 4ft 11in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • This lift is around 130m from the Church Street entrance on the upper ground floor.

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  • The Floral Hall is located in the main arcade.

  • The main restaurants and bars are located off the Floral Hall.

  • There is level access from the Church Street entrance.

  • There is level access from the Coronation Street accessible entrance and foyer via the lifts.

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  • The Baronial Hall, Spanish Hall and 2 other large function suites are located on the first floor which can be accessed via lift near the West Horseshoe off the Floral Hall.

  • The main stairs leading up are located just inside the Theatre Bar off the Floral Hall marked 'Spanish Suite'.

  • There are also ground floor function suites/meeting rooms located off the main entrance foyer.

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  • The 'Horseshoe' shaped hall is located off the south of the Floral Hall and surrounds the inner pavilion.

  • There is an accessible toilet and level access standard toilets available near the lift at the West Horseshoe.

  • There are further standard toilets down the stairs shown at the rear of the horseshoe.

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  • The Arena is located to the east from the Floral Hall and the Empress Ballroom is to the south east of the building.

  • As it is further away, a ramped entrance near Adelaide Street/Leopard Grove can be arranged in advance.

  • The Ballroom balcony can be accessed via the rear lift, although the very upper 'Gods' balcony floor is only accessible via stairs.

  • There are some clearly marked steps in this area which can be overcome by ramps with handrails on both sides.

  • There are accessible toilet cubicles within the standard toilets next to the Ballroom.

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  • The following information is for the cafe/bar.

  • The bar does not serve food.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the counter.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is 25m (27yd 1ft) from the main entrance foyer lift.

  • The distance between the floor and the lowest table is 69cm (2ft 3in).

  • The distance between the floor and the highest table is 110cm (3ft 7in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Drinking straws are available.

  • The Theatre Bar is located opposite the stalls near the level access Church Street entrance.

  • The adjoining Galleon Bar, which is towards the main entrance foyer lift, is opposite the West Horseshoe/Pavilion entrance.

  • Both of these bars surround and link through to the Mazzei Cafe off the Floral Hall.

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  • The following information is for the cafe.

  • Full table service is available.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is 30m (32yd 2ft) from the Coronation Street entrance foyer.

  • The distance between the floor and the lowest table is 71cm (2ft 4in).

  • The distance between the floor and the highest table is 73cm (2ft 5in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is not available.

  • Drinking straws are available.

  • Menus are hand held only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is various hot and cold snacks.

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  • The following information is for the restaurant/bar.

  • The bar does serve food.

  • Full table service is available.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 69m (75yd 1ft) from the Church Street entrance.

  • The distance between the floor and the lowest table is 70cm (2ft 4in).

  • The distance between the floor and the highest table is 99cm (3ft 3in).

  • There is ample room for a wheelchair user to manoeuvre.

  • Plastic / takeaway cups are available.

  • Plastic / takeaway cutlery is available.

  • Drinking straws are available.

  • Menus are hand held only.

  • Menus are available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • The Empress Grill is located to the south of the Floral Hall near the Horseshoe, around 25m from the main entrance foyer lift.

  • Please contact the venue for details of opening times and opening times do vary depending on performances.

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  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • There are many sets of similar stairs throughout the venue.

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  • There is a lift for public use.

  • The lift is located next to the West Horseshoe/Pavilion doors off the Floral Hall.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B-UG-1.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 94cm x 150cm (3ft 1in x 4ft 11in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • This lift can be used to accesses the Olympia Exhibition Hall on the lower ground floor and the first floor Baronial Hall, Spanish Hall and upper floor function rooms.

  • There is a similar rear lift near the Empress Ballroom.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door and There is written text signage on or near the toilet door.

  • The accessible toilet is 29m (31yd 2ft) from the main entrance foyer lift.

  • The accessible toilet is located next to the West Horseshoe/Pavilion doors off the Floral Hall.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 89cm (2ft 11in).

  • The door weight is light.

  • The dimensions of the accessible toilet are 280cm x 470cm (9ft 2in x 15ft 5in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 120cm (3ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The toilet roll holder is 110cm (3ft 7in) high.

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is fair.

  • The contrast between the drop down rails and wall is fair.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Inside the venue, there is level access to the baby change facility.

  • Baby change facilities are located in the smaller accessible toilet to the left.

  • The height of the baby change table once extended is 79cm (2ft 7in).

  • The accessible toilets are 102m from the level access Church Street entrance.

  • The smaller accessible toilet has 55cm space to the left and has a locking handle.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 5m (5yd 1ft) from the lift.

  • The accessible toilet is located on the first floor towards the function halls.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 68cm (2ft 3in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 175cm x 180cm (5ft 9in x 5ft 11in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 110cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the left.

  • There is not a shelf within the accessible toilet.

  • There are not mirrors.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is placed higher than 74cm (2ft 5in).

  • The height of the sink is 75cm (2ft 6in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is fair.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is fair.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • The door is 68cm wide at a height of 100cm due to a grab rail, otherwise it is 74cm wide.

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  • Standard toilets are available.

  • The female and male toilets are located in the main area of the Winter Gardens.

  • The female and male toilets are 63m (68yd 2ft) from the Church Street entrance.

  • Inside the venue, there is not level access to the female and male toilet.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the standard toilets.

  • The height of the baby change table once extended is 76cm (2ft 6in).

  • Inside the venue, there is not level access to the baby change facility.

  • There are further standard male and female toilets next to the Pavilion Hall and within the Theatre.

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  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located leading down to the standard toilets.

  • There is / are 15+ step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • The step(s) is / are clearly marked.

  • The step(s) is / are deep.

  • The steps do have handrails.

  • The handrails are on both sides.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A member of staff trained in BSL skills is not normally on duty.