Mall Blackburn

25 Church Street, Blackburn, Lancashire BB1 5AF

01254 544 55

blackburn.marketing@themall.co.uk

www.themall.co.uk/blackburn

Guide Last Updated: 10/04/2017

Something changed?

Access Guide

  • Monday 08:00 - 17:30.

  • Tuesday 08:00 - 17:30.

  • Wednesday 08:00 - 17:30.

  • Thursday 08:00 - 17:30.

  • Friday 08:00 - 17:30.

  • Saturday 08:00 - 17:30.

  • Sunday 10:30 - 16:30.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Blackburn.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located on the roof of the shopping centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 300cm x 570cm (9ft 10in x 18ft 8in).

  • The nearest Blue Badge bay is 25m (27yd 1ft) from the P3 Entrance.

  • The furthest Blue Badge bay is 40m (43yd 2ft) from the P3 Entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 190cm (6ft 3in).

  • There is not a designated drop off point.

  • There are 3 car parks at the venue.

  • Car parks A and C are for public use.

  • Car park B is only for council staff and shop staff on weekdays.

  • Carpark B is available for public use at the weekends. There is a pay point at the P3 entrance.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is located on the roof of the shopping mall.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 300cm x 590cm (9ft 10in x 19ft 4in).

  • The nearest Blue Badge bay is 12m (13yd 4in) from the car park roof entrance C5.

  • The furthest Blue Badge bay is 18m (19yd 2ft) from the car park roof entrance C5.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 190cm (6ft 3in).

  • There is not a designated drop off point.

  • There is a pay point to the right of the C5 Exchange Street car park entrance.

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  • This information is for the entrance located in Car Park A.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are single.

  • The width of the door opening is 100cm (3ft 3in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located in front of the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • The floors which are accessible by stairs are Car Parks A and B and The Mall.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • These stairs are 3m to the left as you enter the P3 Entrance.

  • These stairs give you access to the Mall on Stonybutts and Debenhams.

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  • There is a lift for public use.

  • The lift is located ahead of you as you enter.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 15m (16yd 1ft) from the P3 entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 160cm x 168cm (5ft 3in x 5ft 6in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 175cm (5ft 9in).

  • There are 2 sets of double doors to enter.

  • The width of the double door entrances is 198cm (6ft 5in).

  • There is also a lower level entrance.

  • There is no level access to the lower level entrance.

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located to the left as you face the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located beyond the lower entrance.

  • There is/are 15+ step(s) to the area/service.

  • The lighting levels at the step(s) are bright.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • The ramp/slope does bypass the step(s).

  • The lower level entrance is accessed by steps and an escalator.

  • There is also a ramp to the left of the lower level entrance.

  • The ramp bypasses the steps and escalator.

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  • This information is for the entrance located on King William Street.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 189cm (6ft 2in).

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  • This information is for the entrance located next to Sports Direct on King William Street.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 189cm (6ft 2in).

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  • This information is for the entrance located on King William Street.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 185cm (6ft 1in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located on the path leading to the entrance.

  • The ramp/slope is easy.

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  • The floors which are accessible by stairs are G-1-2-3-4-5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located in the clock tower.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2-3-4-5.

  • The lift is approximately 12m (13yd 4in) from the Clock Tower entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 125cm x 210cm (4ft 1in x 6ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

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  • This information is for the entrance located to the rear of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 170cm (5ft 7in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located in front of the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

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  • This information is for the entrance located to the rear of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 185cm (6ft 1in).

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located to the rear left of the escalator.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 15m (16yd 1ft) from the Market Way entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

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  • This information is for the entrance located on the roof of Car Park A.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 190cm (6ft 3in).

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  • The floors which are accessible by stairs are -1-G-1-2-3-4.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • The stairs give access to the Mall, Blackburn Market and all car parking levels.

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  • There is a lift for public use.

  • The lift is located beyond the car park roof entrance C5.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are -1-G-1-2-3-4.

  • The lift is approximately 5m (5yd 1ft) from the car park roof entrance C5.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 120cm x 210cm (3ft 11in x 6ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

  • The lift gives access to the Mall and all car parking levels.

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  • The desk/counter is 84m (91yd 2ft) from the Clock Tower entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • There is a touch screen.

  • The touch screen is at a suitable height for a wheelchair user.

  • The Ask Me information desk is located in Victoria Court inside the Mall.

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  • The desk/counter is 8m (8yd 2ft) from the lift at the C5 entrance.

  • There is level access to the desk/counter from the entrance.

  • Level access to the desk/counter is via lift.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The hearing system is available only on request.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • There are a set of double doors to enter.

  • The width of the doors is 180cm (5ft 9in).

  • The doors open towards you (pull).

  • There is a bell to the left of the doors.

  • The height of the bell is 126cm (4ft 2in).

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  • There is level access to the service(s).

  • This venue does play background music.

  • Music is played throughout the Mall.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • The clock tower gives access to all levels of the car park and the clock tower entrance on King William Street.

  • Within the clock tower there is a lift and staircase with a car park pay point on the ground floor.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 6m (6yd 1ft) from the County Court entrance.

  • The accessible toilet is located to the right as you enter.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the Ask Me reception desk.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 145cm x 197cm (4ft 9in x 6ft 6in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 75cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are clinical waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is a shelf within the accessible toilet.

  • The shelf is higher than 100cm (3ft 3in).

  • There is not a mirror.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 29m (31yd 2ft) from the C5 entrance.

  • This accessible toilet is located within the female standard toilets.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is not a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 100cm (3ft 3in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 190cm x 296cm (6ft 3in x 9ft 9in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 120cm (3ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are general domestic waste and clinical waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 39m (42yd 1ft) from the C5 entrance.

  • This accessible toilet is located within the male standard toilets.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is not a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 100cm (3ft 3in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 190cm x 296cm (6ft 3in x 9ft 9in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 120cm (3ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are general domestic waste and clinical waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located ahead of you as you enter.

  • The female toilet(s) is/are approximately 2m (2yd 7in) from the County Court entrance.

  • Inside the venue, there is level access to the female toilet(s).

  • Lighting levels are bright.

  • The male toilet facilities that were surveyed are located ahead of you as you enter.

  • The male toilet(s) is/are approximately 8m (8yd 2ft) from the County Court entrance.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located opposite the female standard toilets.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the second floor.

  • The female and male toilets are approximately 24m (26yd 9in) from the C5 entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.