Grand Central Shopping Centre

68A East Mews, Birmingham B2 4XJ

0121 654 1000

customerservices@grandcentralbirmingham.com

www.grandcentralbirmingham.com

Guide Last Updated: 26/04/2018

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Access Guide

  • Monday 06:30 - 23:00.

  • Tuesday 06:30 - 23:00.

  • Wednesday 06:30 - 23:00.

  • Thursday 06:30 - 23:00.

  • Friday 06:30 - 23:00.

  • Saturday 06:30 - 23:00.

  • Sunday 06:30 - 23:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Birmingham New Street.

  • There is a tram stop within 150m (164yds) of the venue.

  • The name of the nearest tram stop is Stephenson Street.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located on Hill Street.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 600cm x 600cm (19ft 8in x 19ft 8in).

  • The nearest designated bay is 15m (16yd 1ft) from the first floor lift entrance.

  • The furthest designated bay is 150m (164yd 2in) from the first floor lift entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • Parent and child bays are also available.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The width of the door opening is 180cm (5ft 11in).

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located just beyond entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 12m (13yd 4in) from the Stephenson Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 80cm (2ft 7in).

  • The dimensions of the lift are 110cm x 110cm (3ft 7in x 3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There is a lift for public use.

  • The lift is located next to the escalators beyond the entrance.

  • The lift is a platform lift.

  • The floors which are accessible by this lift are G-1-2.

  • The platform lift accesses a small level change.

  • The lift is approximately 27m (29yd 1ft) from the Stephenson Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 100cm x 120cm (3ft 3in x 3ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • There is an easy, permanent ramp with a handrail on the left at the lift entrance.

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  • This information is for the entrance located to the rear of the building.

  • There is level access into the venue.

  • Level access is via lift.

  • There are no doors at this entrance.

  • The width of the door opening is 800cm (26ft 3in).

  • This is a covered walkway which links the Bullring to Grand Central. Please see separate Bullring guide for access details.

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  • This information is for the entrance located at the front of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 160cm (5ft 3in).

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located on the path leading to the entrance.

  • The ramp/slope is easy.

  • The ramp does have handrails.

  • The handrails are on the right going up.

  • There are bollards at the bottom of the ramp with widths of 100cm and 300cm.

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  • This information is for the entrance located to the rear of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 180cm (5ft 11in).

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 15+ step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • There are bollards on the approach to the steps that are 100cm in width.

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  • The desk/counter is 25m (27yd 1ft) from the Link Street Bullring entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is medium height (77cm - 109cm).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

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  • There is level access to the service(s).

  • This venue does play background music.

  • Music is played in the shopping area.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are medium.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

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  • There is a lift for public use.

  • The lift is located to the right as you enter management suite.

  • The lift is a platform lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is approximately 12m (13yd 4in) from the management suite entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 100cm x 120cm (3ft 3in x 3ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does not have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • This information is for the entrance located within the shopping centre on the first floor.

  • There is level access into the venue.

  • Level access is via lift.

  • The intercom is in a suitable position to allow wheelchair users to gain access.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are single.

  • The door(s) is / are light.

  • The width of the door opening is 90cm (2ft 11in).

  • There is a second set of doors.

  • The door(s) open(s) towards you (pull).

  • The door(s) is / are single.

  • The door(s) is / are light.

  • The width of the door opening is 80cm (2ft 7in).

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  • The desk/counter is 4m (4yd 1ft) from the management suite lift.

  • There is level access to the desk/counter from the entrance.

  • Level access to the desk/counter is via lift.

  • The desk/counter is low (76cm or lower).

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use the system.

  • There are 2 meeting rooms available.

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  • The facility is located at the top of the escalators beyond the Stephenson Street entrance.

  • The facility is approximately 20m (21yd 2ft) from the Stephenson Street lift entrance on the first floor.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is a radar key.

  • The key can be obtained from the information desk.

  • The door opens outwards.

  • The width of the door is 90cm (2ft 11in).

  • The dimensions of the facility are 400cm x 300cm (13ft 1in x 9ft 10in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is wall mounted.

  • The length of the facility changing bench is 180cm (5ft 11in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook and loop.

  • The facility toilet is corner.

  • The transfer space on the left as you face the toilet is 80cm (2ft 7in).

  • The transfer space on the right as you face the toilet is 290cm (9ft 6in).

  • Wall mounted grab rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rail(s) is/are on both sides.

  • The type of wash basin is adjustable.

  • Wall mounted grab rails are not available at the wash basin.

  • Disposal facilities are available.

  • A privacy screen is not available.

  • Wide tear off paper roll is not available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

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  • There is an/are accessible toilet(s) within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 22m (24yd 2in) from the lift.

  • The accessible toilet is located on the first floor.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the infomation desk.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is light.

  • The dimensions of the accessible toilet are 220cm x 300cm (7ft 3in x 9ft 10in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 140cm (4ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 110cm (3ft 7in).

  • There is not a towel dispenser.

  • There is not a toilet roll holder.

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There are 2 similar accessible toilets also available.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the first floor.

  • The female and male toilets are approximately 25m (27yd 1ft) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the female and male toilets.

  • The height of the baby change table once extended is 80cm (2ft 7in).

  • Inside the venue, there is level access to the baby change facility.

  • The baby change door is push pad automatic.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • The assistance dog toilet area is located next to the station taxi rank.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.

  • Home visits / services are not available.

  • The assistance dog toilet area is called the Dog spend Facility.