Belfast Zoo

Antrim Road, Belfast BT36 7PN

02890 776 277

info@belfastzoo.co.uk

www.belfastzoo.co.uk

Guide Last Updated: 24/04/2017

Something changed?

Access Guide

  • The venue is situated outside the centre of the city.

  • This venue is situated in Belfast.

  • There is not a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Great Victoria Street.

  • Monday 10:00 - 16:00.

  • Tuesday 10:00 - 16:00.

  • Wednesday 10:00 - 16:00.

  • Thursday 10:00 - 16:00.

  • Friday 10:00 - 16:00.

  • Saturday 10:00 - 16:00.

  • Sunday 10:00 - 16:00.

  • Monday 10:00 - 18:00.

  • Tuesday 10:00 - 18:00.

  • Wednesday 10:00 - 18:00.

  • Thursday 10:00 - 18:00.

  • Friday 10:00 - 18:00.

  • Saturday 10:00 - 18:00.

  • Sunday 10:00 - 18:00.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is at the front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 340cm x 500cm (11ft x 16ft).

  • The nearest designated bay is 10m (10yd 3ft) from the main entrance.

  • The furthest designated bay is 30m (32yd 2ft) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

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  • This entrance gives access to platforms Main Entrance.

  • This information is for the entrance located at the front of the building.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 165cm (5ft) wide.

  • The doors open towards you.

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  • The reception desk is 2m (2yd 7in) from the Main Entrance.

  • There is level access to reception from the entrance.

  • The reception desk is low height.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • Staff are trained to use system.

  • There is a 110cm wide automatic gate which can be used to overcome the turnstiles.

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  • This information is for the entrance located just beyond the ticket desk.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft) wide.

  • The doors open away from you.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located just beyond the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

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  • This information is for the entrance located leading into the gift shop.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 165cm (5ft) wide.

  • The doors open towards you.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

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  • This information is for the entrance located after the gift shop.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 165cm (5ft) wide.

  • The doors open away from you.

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  • There is not level access to the service.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

  • All of the paths around the Zoo are surfaced.

  • There are automatic doors into the Elephant & Giraffe Enclosure, the Monkey House and The Ape House.

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  • The are a series of easy, moderate and steep slopes throughout the Zoo.

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  • This information is for the entrance located at the front of the cafe.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are single width.

  • The door opening is 90cm (2ft) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are single width.

  • The door opening is 90cm (2ft) wide.

  • Both sets of door open away from you.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located at the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • The following information is for the cafe.

  • Once inside, there is level access to the service.

  • Full table service is not available.

  • Food or drinks are ordered from the service counter.

  • Food or drinks can be brought to the table.

  • There is not a lowered section at the service counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The distance between the floor and the lowest table is 69cm (2ft).

  • The distance between the floor and the highest table is 69cm (2ft).

  • Menus are wall only.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is main meals and snacks.

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  • The following information is for the cafe.

  • The Treetop Tearoom is closed from 1 October to 31 March.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located at the start of the route around the Zoo.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is light.

  • The dimensions of the accessible toilet are 165cm x 215cm (5ft 5in x 7ft 1in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 90cm (2ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are not available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 95cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is Pictorial signage on or near the toilet door.

  • The accessible toilet is 6m (6yd 22in) from the lions entrance.

  • The accessible toilet is located in the Lions Den Cafe.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 80cm (2ft).

  • The door is light.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 170cm x 190cm (5ft x 6ft).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 90cm (2ft).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is tied up and out of reach (higher than 10cm (4") from floor).

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors in the accessible toilet.

  • The height of the toilet seat above floor level is 45cm (17in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3").

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3").

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5").

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • Lighting levels are bright.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is located next to the Elephant and Giraffe enclousure.

  • There is not level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The door is light.

  • The dimensions of the accessible toilet are 160cm x 250cm (5ft 3in x 8ft 2in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 54cm (1ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are not available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 95cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located leading up to the toilets.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is not for the sole use of disabled people.

  • There is Pictorial signage on or near the toilet door.

  • The accessible toilet is located below the Tree Top Teaoom.

  • There is not level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft).

  • The door is light.

  • Floor manoeuvring space is clear in the accessible toilet.

  • The dimensions of the accessible toilet are 150cm x 245cm (4ft x 8ft).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 100cm (3ft).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • No emergency alarm fitted in the cubicle.

  • Disposal facilities are not available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors in the accessible toilet.

  • The height of the toilet seat above floor level is 46cm (18in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3").

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3").

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5").

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • Lighting levels are bright.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located leading to the toilet facilities.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

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  • Standard toilets are available.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the lions den in a separate baby changing room.

  • The height of the baby change table once extended is 90cm (2ft).

  • Inside the venue, there is level access to the baby change facility.

  • There are standard toilet facilities located at the Entrance Toilet Block, next to the Elephant and Giraffe enclosure, below the Tree Top Tearoom and in the Lions Den Cafe.

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  • Staff do receive disability awareness / equality training.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is normally on duty.

  • Staff are trained to BSL level (unknown at time of research).

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