Festival Place Shopping Centre

Festival Place, Basingstoke, Hampshire RG21 7LJ

01256 326 022

info@festivalplace.co.uk

www.festivalplace.co.uk

Guide Last Updated: 04/09/2018

Something changed?

Access Guide

  • Festival Place Shopping Centre has been constructed in a spiral shape.

  • The sloped walkways can be used as an alternative to stairs, escalators or lifts.

  • Monday 09:00 - 19:00.

  • Tuesday 09:00 - 19:00.

  • Wednesday 09:00 - 19:00.

  • Thursday 09:00 - 20:00.

  • Friday 09:00 - 20:00.

  • Saturday 09:00 - 19:00.

  • Sunday 11:00 - 17:00.

  • The bank holiday opening times are 10.00 - 18.00.

  • The venue is situated within the centre of the town.

  • This venue is situated in Basingstoke.

  • The venue is not situated on a road which has a steep gradient.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Basingstoke.

  • The venue does have its own car park.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 118 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 380cm x 460cm (12ft 6in x 15ft 1in).

  • The nearest designated bay is 12m (13yd) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • There is not a designated drop off point.

  • There are 3 car parks available (A, B and C). There are designated parking bays for Blue Badge holders in all car parks.

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  • The floors which are accessible by stairs are LG-UG-3-4-5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

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  • There is a lift for public use.

  • The lift is located opposite Debenhams.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LG-UG-3-4-5.

  • The lift is 15m (16yd) from Festival Square entrance.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 168cm x 175cm (5ft 6in x 5ft 9in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

  • Lift access is available to all car parks.

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  • This information is for the entrance located along Church Street.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 205cm (6ft 9in) wide.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located leading up to the entrance.

  • The ramp/slope is permanent.

  • The steep slope can be overcome by using the Marks and Spencer entrance, located next to the start of the slope.

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  • This information is for the entrance located in St Johns Square.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 240cm (7ft 10in).

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  • This information is for the entrance located by the Bus Station.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 140cm (4ft 7in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 160cm (5ft 3in).

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located between the first and second set of doors.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • This information is for the entrance located on Festival Square.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 210cm (6ft 11in) wide.

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  • This information is for the entrance located next to Chelsea House.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 148cm (4ft 10in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located leading up to the entrance.

  • The ramp/slope gradient is slight.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located leading up to the entrance.

  • There is/are 8 step(s) to the area/service.

  • The step(s) is/are not clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

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  • This information is for the entrance located along Potters Walk.

  • There is not level access into the venue.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are permanently held open.

  • The door opening is 145cm (4ft 9in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use the system.

  • The customer info desk is located next to Porchester Square.

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  • There is not level access to the service(s).

  • This venue does play background music.

  • Music is played throughout the building.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are LG-UG.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LG-UG.

  • The escalators steps are not clearly marked.

  • The head and foot of the escalators are not clearly marked.

  • The lighting level is bright.

  • The sloped walkways or lifts can be used to bypass the stairs and escalators.

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  • Accessible toilet facilities are available.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 20m (21yd 2ft) from the Festival Square entrance.

  • This accessible toilet is located to the right after you enter from Festival Square entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the information desk.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is light.

  • The dimensions of the accessible toilet are 173cm x 190cm (5ft 8in x 6ft 3in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 100cm (3ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are non-infectious waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Accessible toilet facilities are available.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 14m (15yd 11in) from the Potters Walk entrance.

  • This accessible toilet is located to the right as you enter from Potters Walk.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the information desk.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is light.

  • The dimensions of the accessible toilet are 153cm x 250cm (5ft x 8ft 2in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • There is a similar accessible toilet with a lateral transfer space on the right.

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  • Accessible toilet facilities are available.

  • The toilet is for the sole use of disabled people.

  • There is Braille, tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 8m (8yd 2ft) from the Car Park A lift.

  • This accessible toilet is located in the shopping centre next to the lift and stairs going up to Car Park A.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the information desk.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is light.

  • The dimensions of the accessible toilet are 167cm x 250cm (5ft 6in x 8ft 2in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 100cm (3ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are not available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • The height of the toilet is adjustable.

  • It can be adjusted by a remote next to the toilet.

  • There is a similar toilet with the lateral transfer space on the right and a fixed toilet which is 46cm high.

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  • Standard toilets are available.

  • The female and male toilets are located to the right after you enter.

  • The female and male toilets are 15m (16yd) from the Festival Square entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are bright.

  • There are similar adapted toilets located at Queen Anne's Square and next to the lift to Car Park A.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is generally on duty.

  • Staff are trained to BSL level (unknown at time of research).