Ashford Hospital, London Road, Ashford, Middlesex TW15 3AA
01784 884 488
Guide Last Updated: 30/01/2018
Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25. From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. The hospital also offers a number of concessions as well as a scheme for eligible patients to claim back their parking and travel costs.
There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
Hospital staff do receive disability awareness / equality training.
No hospital staff receive deaf awareness training.
The alternative formats documents can be provided in include; Braille on request and large print on request.
BSL interpreters can be provided on request.
Language interpreters can be provided on request.
The venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There is/are 11 Blue Badge parking bay(s) within the car park.
The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is block paving.
There is not a road to cross between the car park and the entrance.
The car park does not have a height restriction barrier.
Patient/visitor parking is situated in a number of places. These include pay and display and pay on exit car parks. There are a number of Blue Badge bays close to hospital entrances.
Unless you are visiting out of peak weekday hours it is recommended you park in the main Outpatients visitor car park where most spaces are available.
Parking charges are free for the first 20 minutes and then start at £3.50 for up to 2 hours, increasing by £1 an hour up to six hours. Parking machines accept the following coins: 10p, 20p, 50p, £1 and £2; and also £5, £10 and £20 notes. Credit/debit cards are accepted by the pay stations. Please click here for more information.
The Retreat is/are located on the ground floor in the reception area.
Access to the Retreat is via the main entrance.
From the main entrance, the Retreat entrance is on your left hand side.
There is step free access to the Retreat.
The Retreat is approximately 3m from the main entrance.
Wayfinding signage is provided.
Dementia friendly signage is not provided.
There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
This information is for the entrance located at the front of the building.
There is level access into the venue.
The main door(s) open(s) automatically.
The door(s) is / are double.
The width of the door opening is 186cm (6ft 1in).
Monday 09:00 - 15:30.
Tuesday 09:00 - 15:30.
Wednesday 09:00 - 15:30.
Thursday 09:00 - 15:30.
Friday 09:00 - 15:30.
This information is for the entrance located off the entrance lobby.
There is level access into the venue.
There are no doors at this entrance.
The width of the door opening is 230cm (7ft 7in).
There is level access to the service(s).
This venue does not play background music.
The type of flooring in walkways and corridors is vinyl/laminate.
The lighting levels are bright.
The following information is for the cafe.
Once inside, there is level access to the service.
Full table service is not available.
Food or drinks are ordered from the counter.
Food or drinks cannot be brought to the table.
There is not a lowered section at the service counter.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 2m (2yd 7in) from the lobby entrance.
The distance between the floor and the lowest table is 73cm (2ft 5in).
The distance between the floor and the highest table is 73cm (2ft 5in).
Menus are wall only.
Picture menus are not available.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold drinks and snacks.
The nearest accessible toilets are located off the corridor leading to Chaucer and Wordsworth wards.
To view other DisabledGo access guides that are related to this one please use the links below.