Retreat

Ashford Hospital, London Road, Ashford, Middlesex TW15 3AA

01784 884 488

www.ashfordstpeters.nhs.uk

Guide Last Updated: 30/01/2018

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Access Guide

  • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25. From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.

  • The hospital has a couple of onsite car parks all of which are chargeable including for Blue Badge holders. However, there are free 20 minute pickup and drop off points at the front of the hospital. The hospital also offers a number of concessions as well as a scheme for eligible patients to claim back their parking and travel costs. Parking charges are as follows: First 20 minutes Free for drop off Up to 2 hours £3.50 2 to 3 hours £4.00 3 to 4 hours £5.00 4 to 5 hours £6.00 5 to 6 hours £7.00 6 to 24 hours £8.00 Up to one week £20.00 For Blue Badge holders who may find it easier to pre-purchase parking tickets, we now offer the facility for you to purchase up to six 2 hour tickets in advance, at £3.50 each. You can do this through our Travel Plan Office at St Peter’s Hospital or from the Cashier’s Office at Ashford Hospital. For those with mobility issues who find it difficult to reach our clinics or wards, our porters can be pre-booked to help you on arrival. Please call 01932 722036 two days in advance and one of our team will make sure they are on hand to greet you when you arrive. Parking concessions We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors Weekly parking permit - £20.00 Patients attending Haematology/Oncology Day units Free for period of treatment Patients attending long term cardiac rehabilitation clinics Free for period of treatment Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital Three weekly permit - £20.00.

  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas. There is also a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors. Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.

  • The nearest train stations to the hospital are in Ashford (approximately 1 mile away) or Staines (approximately 2 miles away). Both stations are on the main bus routes.

  • Hospital staff do receive disability awareness / equality training.

  • No hospital staff receive deaf awareness training.

  • The alternative formats documents can be provided in include; Braille on request and large print on request.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 11 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).

  • The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.

  • The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is block paving.

  • There is not a road to cross between the car park and the entrance.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The drop off point is located in front of the main entrance.

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  • The Retreat is/are located on the ground floor in the reception area.

  • To see the hospital map please click here (opens new tab).

  • Access to the Retreat is via the main entrance.

  • From the main entrance, the Retreat entrance is on your left hand side.

  • There is step free access to the Retreat.

  • The Retreat is approximately 3m from the main entrance.

  • Wayfinding signage is provided.

  • Dementia friendly signage is not provided.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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  • This information is for the entrance located at the front of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 186cm (6ft 1in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 186cm (6ft 1in).

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  • Monday 09:00 - 15:30.

  • Tuesday 09:00 - 15:30.

  • Wednesday 09:00 - 15:30.

  • Thursday 09:00 - 15:30.

  • Friday 09:00 - 15:30.

  • Saturday Closed.

  • Sunday Closed.

  • This information is for the entrance located off the entrance lobby.

  • There is level access into the venue.

  • There are no doors at this entrance.

  • The width of the door opening is 230cm (7ft 7in).

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  • There is level access to the service(s).

  • This venue does not play background music.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • The lighting levels are bright.

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  • The following information is for the cafe.

  • Once inside, there is level access to the service.

  • Full table service is not available.

  • Food or drinks are ordered from the counter.

  • Food or drinks cannot be brought to the table.

  • There is not a lowered section at the service counter.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 2m (2yd 7in) from the lobby entrance.

  • The distance between the floor and the lowest table is 73cm (2ft 5in).

  • The distance between the floor and the highest table is 73cm (2ft 5in).

  • Menus are wall only.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold drinks and snacks.

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  • The nearest accessible toilets are located off the corridor leading to Chaucer and Wordsworth wards.

  • Standard toilet facilities are not available.

  • The nearest standard male and female toilets are located off the main entrance foyer.