You are on Getting To The Hospital (Ashford Hospital). Skip to the next section.

Getting To The Hospital (Ashford Hospital)

Collapse all Expand all

• By Road View
  • Ashford Hospital is located near Heathrow Airport and is approximately 3 miles away from Junction 13 of the M25.
    From Junction 13 follow the A30 east until you reach a roundabout from where the hospital is signposted.
  • Parking Charges: Up to 20 minutes free for drop off. Up to 2 hours £4.50. 2-3 hours £5.50. 3-4 hours £6.50. 4-5 hours £7.50. 5-6 hours £8.00 Day rate (over 6 hours) £10.00 Weekly rate £25.00
    Blue Badge Parking: Blue Badge parking is free at our hospitals. Blue Badges must be displayed in your vehicle and can be shown or scanned on exit. All our disabled spaces are located close to the main hospital entrances and signs clearly direct the way for people with a disability. There is access on both sites for wheelchair users.
    At St Peter’s Hospital, disabled car parking is mainly located in the A and E car park. There is easy access into the corridor behind A and E. From here you can access the main reception area and the lift to other parts of the hospital. At Ashford, there are ramps at both the Main Entrance and the Outpatient Department entrances. Both sites have easy access to lifts.
    For those with mobility issues who find it difficult to reach our clinics or wards, wheelchairs are located at the main hospital entrances.
    Parking Concessions: We recognise that for some patients visiting our hospitals regularly car parking costs can be a burden. We therefore offer the following concessions which are applicable at both of our hospital sites: Frequent visitors: Weekly parking permit - £25.00 Patients attending Haematology / Oncology Day units: Free for period of treatment. Patients attending long term cardiac rehabilitation clinics: Free for period of treatment. Parents attending our Neonatal Intensive Care Unit (NICU) at St Peter’s Hospital: Three weekly permit - £20.00.
• By Bus View
  • There are regular bus services operating to Ashford Hospital from Heathrow Airport, Hounslow and other surrounding areas.
    There is a White Bus 446 service that operates between the hospitals but this is only free for staff use.
• By Train View
  • The nearest train stations to the hospital are in Ashford (approximately 1.6km away) or Staines (approximately 3.2km away).
    Both stations are on the main bus routes.
• Useful Links View
  • Parking information at the hospital.
  • To view the web page described above click here (opens in new tab).
  • White bus service for staff.
  • To view the web page described above click here (opens in new tab).
  • Travelling to Ashford and St. Peter's hospitals by bus.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.

You are on Parking (Main Visitors Car Park). Skip to the next section.

Parking (Main Visitors Car Park)

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is free for Blue Badge holders.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 11 Blue Badge parking bay(s) within the car park.
• The dimensions of the Blue Badge parking bay(s) are 380cm x 500cm (12ft 6in x 16ft 5in).
• The nearest Blue Badge bay is 16m (17yd 1ft) from the main hospital entrance.
• The furthest Blue Badge bay is 45m (49yd 8in) from the main hospital entrance.
• The route from the car park to the entrance is accessible to a wheelchair user unaided.
• The car park surface is block paving.
• There is not a road to cross between the car park and the entrance.
• The car park does not have a height restriction barrier.
• There is a designated drop off point.
• The drop off point is located in front of the main entrance.

You are on Getting To (Blood Tests and Pre Assessment). Skip to the next section.

Getting To (Blood Tests and Pre Assessment)

• Blood Tests and Pre Assessment is/are located on the second floor of the Ward Block.
• Access to Blood Tests and Pre Assessment is via the main hospital entrance.
• Enter via the main hospital entrance.
  Proceed past the reception and through the automatic double doors into the lift lobby.
  Take the lift to the second floor.
  On exiting the lift, turn left through the open double doors and proceed along the corridor.
  The entrance to Blood Tests and Pre Assessment is on the right.
• There is step free access, via lift, to Blood Tests and Pre Assessment.
• Blood Tests and Pre Assessment is approximately 11m from the lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Ashford Hospital Main Entrance). Skip to the next section.

Outside Access (Ashford Hospital Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 186cm (6ft 1in).

Collapse all Expand all

• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 186cm (6ft 1in).
• Comments View
  • There is a dark mat between both sets of entrance doors.
  • There are wheelchairs to borrow at this entrance.

You are on Other Floors (Main Hospital Stairs). Skip to the next section.

Other Floors (Main Hospital Stairs)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G, 1 and 2.
  • The stairs are located in the main entrance foyer.
  • The stairs are approximately 15m from the main hospital entrance.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift (Main Hospital Lift). Skip to the next section.

Lift (Main Hospital Lift)

• There is a lift for public use.
• The lift is located on both sides as you enter the lift lobby.
• The lift is approximately 12m (13yd 4in) from the main hospital entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 280cm x 190cm (9ft 2in x 6ft 3in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times (Blood Tests and Pre Assessment). Skip to the next section.

Opening Times (Blood Tests and Pre Assessment)

• Access is by appointment only.

You are on Reception (Pre Assessment). Skip to the next section.

Reception (Pre Assessment)

Collapse all Expand all

• Reception View
  • The reception point is located in the level 2 foyer area, to the left as you exit the lift.
  • The reception point is approximately 5m (5yd 1ft) from the lift.
  • The reception area/desk is clearly visible from the lift.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • The seats do not have armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

You are on Department / Service (Blood Tests and Pre Assessment). Skip to the next section.

Department / Service (Blood Tests and Pre Assessment)

Collapse all Expand all

• Department / Service Access View
  • Blood Tests and Pre Assessment is located on the second floor of the Ward Block.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 122cm (4ft).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are varied.
• Department / Service Facilities View
  • This department/service has; a main reception, sub receptions, a waiting room/area, consultation rooms, treatment rooms, ambulant toilet facilities for everyone and standard toilet facilities.
  • There are 9 consultation/treatment rooms in this department/service.
  • A hearing assistance system is available.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/03/2023.
  • The hearing assistance system was working at the time of testing.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located along the level 2 Ward Block corridor.
  • There are standard toilet facilities within this department/service.

You are on Consultation / Treatment Room (Pre-Assessment Room). Skip to the next section.

Consultation / Treatment Room (Pre-Assessment Room)

• There is / are 7 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Pre-Assessment Room 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are easy to open.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Pre- Assessment Bay). Skip to the next section.

Consultation / Treatment Room (Pre- Assessment Bay)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Pre- Assessment Bay.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Reception (Blood Tests). Skip to the next section.

Reception (Blood Tests)

Collapse all Expand all

• Reception View
  • The reception point is located at the rear of the department corridor to the right.
  • The reception point is approximately 12m (13yd 4in) from the department entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/03/2023.
  • The hearing assistance system was working at the time of testing.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • There is a check-in screen to the left of the reception desk that patients use before they proceed to the blood test waiting area.

You are on Consultation / Treatment Room (Blood Tests). Skip to the next section.

Consultation / Treatment Room (Blood Tests)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Blood Tests Bay.
• There is level access to the consultation / treatment room.
• There is not a/are not door(s) into the consultation / treatment room.
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• Some chairs are height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

Collapse all Expand all

• Comments View
  • The Blood Tests Bay is also shared with the Blood Tests waiting area.
  • Patients wait in the waiting area until they are called by the phlebotomist and proceed to have their blood test behind a privacy curtain to the left of the waiting area.

You are on Reception (Pathology). Skip to the next section.

Reception (Pathology)

Collapse all Expand all

• Reception View
  • The reception point is located at the rear of the department corridor to the left.
  • The reception point is approximately 30m (32yd 2ft) from the department entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are low to moderate.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located to the left on entering the department.
  • This accessible toilet is approximately 6m (6yd 1ft) from the department entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The door is easy to open.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The dimensions of the accessible toilet are 145cm x 225cm (4ft 9in x 7ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 98cm (3ft 3in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is twist/turn.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 158cm and 175cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (No Transfer). Skip to the next section.

Accessible Toilet(s) (No Transfer)

• There is an/are accessible toilet(s) available.

Collapse all Expand all

• Location and Access View
  • This accessible toilet is located at the rear of the department, opposite the pathology reception.
  • This accessible toilet is approximately 17m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens inwards and outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 78cm (2ft 7in).
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 227cm x 243cm (7ft 5in x 7ft 12in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 131cm from floor level.
  • The lighting levels are varied.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is no dropdown rail.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 166cm and 177cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 111cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm (2ft 12in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 117cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 121cm (3ft 12in).
  • The contrast between the towel dispenser and the wall is fair.
  • There is not a hand dryer.
• Comments View
  • There is a shower area within this toilet, however the fixtures have been removed.
  • The wall of the shower area is obstructing the transfer space.
  • There is a horizontal rail to the right of the basin.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Ashford Hospital - Main Entrance link (new tab) - click here.