You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the borough.
• This venue is situated in Newtownabbey.
• The venue is situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Whiteabbey.
• The venue is in a shopping mall.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking (Car Park C). Skip to the next section.

Parking (Car Park C)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 260cm x 365cm (8ft 6in x 11ft 12in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the car park C entrance.
  • The furthest Blue Badge bay is 10m (10yd 2ft) from the car park C entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • The car park does have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Parking is free for 4hrs.
  • There is also a long stay car park where charges apply.

You are on Parking (Car Park B). Skip to the next section.

Parking (Car Park B)

• The venue does have its own car park.

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• Venue Car Park View
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 320cm x 450cm (10ft 6in x 14ft 9in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the car park B entrance.
  • The furthest Blue Badge bay is 24m (26yd 9in) from the car park B entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located next to car park B.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 195cm (6ft 5in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading down to the entrance.
• The ramp or slope is permanent.

You are on Outside Access (Car Park C Entrance). Skip to the next section.

Outside Access (Car Park C Entrance)

• This information is for the entrance located leading from the multi storey car park to the mall.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 152cm (4ft 12in) wide.

You are on Other Floors (Car Park C). Skip to the next section.

Other Floors (Car Park C)

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.

You are on Lift (Car Park C). Skip to the next section.

Lift (Car Park C)

• There is a lift for public use.
• The lift is located in the multi-storey car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3.
• The lift is 2m (6ft 7in) from car park C entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 114cm (3ft 9in).
• The dimensions of the lift are 145cm x 170cm (4ft 9in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers cannot charge scooters or wheelchairs at the venue.

You are on Reception (Customer Services). Skip to the next section.

Reception (Customer Services)

• The desk/counter is 90m (98yd 1ft) from the car park B entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the first floor above the foodcourt.
  • The female and male toilets are 23m (25yd) from the car park B entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located on the first floor above the foodcourt.
  • The height of the baby change table once extended is 88cm (2ft 11in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 23m (25yd 6in) from the car park B entrance.
  • This accessible toilet is located on the first floor above the foodcourt.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door is heavy.
  • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 155cm (5ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 102cm (3ft 4in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 82cm (2ft 8in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.

You are on Other Floors (Toilets). Skip to the next section.

Other Floors (Toilets)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is bright.

You are on Lift (Toilets). Skip to the next section.

Lift (Toilets)

• There is a lift for public use.
• The lift is located next to car park B entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 12m (13yd) from car park B entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 95cm (3ft 1in).
• The dimensions of the lift are 142cm x 185cm (4ft 8in x 6ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.