Abbey Centre

Longwood Road, Newtownabbey BT37 9UH

028 9086 8018

info@abbeycentreshopping.co.uk

www.abbeycentreshopping.co.uk

Guide Last Updated: 31/05/2021

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Access Guide

  • Monday 09:00 - 21:00.

  • Tuesday 09:00 - 21:00.

  • Wednesday 09:00 - 21:00.

  • Thursday 09:00 - 21:00.

  • Friday 09:00 - 21:00.

  • Saturday 09:00 - 18:00.

  • Sunday 13:00 - 18:00.

  • The venue is situated within the centre of the borough.

  • This venue is situated in Newtownabbey.

  • The venue is situated on a road which has a steep gradient.

  • There is not a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Whiteabbey.

  • The venue is in a shopping mall.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is above the shopping centre.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 260cm x 365cm (8ft 6in x 11ft 12in).

  • The nearest designated bay is 6m (19ft 8in) from the car park C entrance.

  • The furthest designated bay is 10m (32ft 10in) from the car park C entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The car park does have a height restriction barrier.

  • There is not a designated drop off point.

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  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is at the front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 6 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 320cm x 450cm (10ft 6in x 14ft 9in).

  • The nearest designated bay is 8m (26ft 3in) from the car park B entrance.

  • The furthest designated bay is 24m (26yd) from the car park B entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is not a designated drop off point.

  • There is also a car parking area titled A.

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  • This information is for the entrance located next to car park B.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 170cm (5ft 7in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are double width.

  • The door opening is 195cm (6ft 5in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading down to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

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  • This information is for the entrance located leading from the multi storey car park to the mall.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 152cm (4ft 12in) wide.

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  • The floors which are accessible by stairs are G-1-2-3.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

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  • There is a lift for public use.

  • The lift is located in the multi-storey car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2-3.

  • The lift is 2m (6ft 7in) from car park C entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 114cm (3ft 9in).

  • The dimensions of the lift are 145cm x 170cm (4ft 9in x 5ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

  • Customers cannot charge scooters or wheelchairs at the venue.

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  • The desk/counter is 90m (98yd 1ft) from the car park B entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 23m (25yd 6in) from the car park B entrance.

  • This accessible toilet is located on the first floor above the foodcourt.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 92cm (3ft).

  • The door is heavy.

  • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 155cm (5ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary disposal units.

  • There is not a/are not coat hook(s).

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 102cm (3ft 4in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is placed higher than 74cm (2ft 5in).

  • The height of the wash basin is 82cm (2ft 8in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is fair.

  • The lighting levels are medium.

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  • Standard toilets are available.

  • The female and male toilets are located on the first floor above the foodcourt.

  • The female and male toilets are 23m (25yd) from the car park B entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located on the first floor above the foodcourt.

  • The height of the baby change table once extended is 88cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

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  • There is a lift for public use.

  • The lift is located next to car park B entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 12m (13yd) from car park B entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 95cm (3ft 1in).

  • The dimensions of the lift are 142cm x 185cm (4ft 8in x 6ft 1in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.