Bon Accord & St Nicholas Shopping Centre

George Street, Aberdeen AB25 1HZ

01224 647 470

colin.birtwhistle@bonaccordcentre.com

www.bonaccordandstnicholas.com

Guide Last Updated: 24/04/2017

Something changed?

Access Guide

  • Services / facilities within the grounds include a roof garden.

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 20:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Aberdeen.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located off Loch Street.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 375cm x 470cm (12ft 4in x 15ft 5in).

  • The nearest Blue Badge bay is 13m (14yd 8in) from the Loch Street car park entrance.

  • The furthest Blue Badge bay is 39m (42yd 1ft) from the Loch Street car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 190cm (6ft 3in).

  • There is not a designated drop off point.

  • Designated Blue Badge bays are located on each level.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park is located off Harriet Street.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 305cm x 475cm (10ft x 15ft 7in).

  • The nearest Blue Badge bay is 12m (13yd 4in) from the Harriet Street car park entrance.

  • The furthest Blue Badge bay is 46m (50yd 11in) from the Harriet Street car park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • There is not a road to cross between the car park and the entrance.

  • The car park does have a height restriction barrier.

  • The maximum height is 190cm (6ft 3in).

  • There is not a designated drop off point.

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  • This information is for the entrance located in the car park.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There are similar entrances on each level.

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located in front of the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is not a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located in the car park.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 122cm (4ft).

  • There are similar entrances on each level.

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • There is a lift for public use.

  • The lift is located between the car park entrances.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LM, UM, 1, 2, 3 and 4.

  • The lift is approximately 6m (6yd 1ft) from the Loch Street car park entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 100cm (3ft 3in).

  • The dimensions of the lift are 160cm x 138cm (5ft 3in x 4ft 6in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is bright.

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  • This information is for the entrance located in the car park.

  • There is level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are single.

  • The door(s) is / are heavy.

  • The width of the door opening is 86cm (2ft 10in).

  • There is a second set of doors.

  • The door(s) open(s) away from you (push).

  • The door(s) is / are single.

  • The door(s) is / are heavy.

  • The width of the door opening is 86cm (2ft 10in).

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  • There is a lift for public use.

  • The lift is located to the left as you enter.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are Next, 1, 2, 3 and 4.

  • The lift is approximately 3m (3yd 10in) from the Loch Street car park - Next entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 154cm x 194cm (5ft 1in x 6ft 4in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • This information is for the entrance located on George Street.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 143cm (4ft 8in).

  • There are similar doors to the right of the doors surveyed.

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located on Loch Street.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 150cm (4ft 11in).

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located on the path leading to the entrance from Loch Street.

  • The ramp/slope is moderate.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located to the right as you face the entrance.

  • There is/are 15+ step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

  • The ramp/slope does bypass the step(s).

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  • This information is for the entrance located on Schoolhill, opposite the annexe Mall.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (away from you).

  • The door(s) is / are double.

  • The width of the door opening is 141cm (4ft 8in).

  • This entrance leads to the lower mall and is used to access the St Nicholas annexe mall and roof garden across the street.

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located immediately beyond the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • This information is for the entrance located on Upperkirkgate, opposite the main centre.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 151cm (4ft 11in).

  • This entrance gives access to the annexe mall (through to Union Street) as is used to cross to the main centre.

  • Wheelchair access to the roof garden is along to the left from here,on Flourmill Lane.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front and immediately beyond the entrance.

  • The ramp/slope is easy.

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  • This information is for the entrance located on Union Street.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 142cm (4ft 8in).

  • There are similar doors to the right of the doors surveyed.

  • There is stepped access to the roof garden to the right.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located in front and immediately beyond the entrance.

  • The ramp/slope is easy.

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  • The desk/counter is 27m (29yd 1ft) from the lift.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are bright.

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  • There is level access to the service(s).

  • There is a hearing assistance system.

  • The system is a portable loop.

  • Staff are trained to use the system.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • There is a ramp/slope to access this area/service.

  • The ramp/slope is located along the annexe mall near Union Street.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does not have handrails.

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  • The park or garden does have footpaths.

  • The path(s) has a / have concrete surface(s).

  • The majority of the path(s) is / are wide enough for wheelchair users.

  • There are easy slopes on the paths.

  • There are bench seats situated along the paths for people to rest.

  • There is ramped access to the roof garden from Flourmill Lane, along from the Schoolhill / Upperkirkgate entrances.

  • All other routes to the garden are via several steps.

  • There are steps within the garden to some raised seating and a bandstand.

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  • The floors which are accessible by stairs are LM, UM, 1, 2, 3 and 4.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are LM and UM.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

  • Additional stairs are located throughout the building (photographs 5, 6, 7 and 8).

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  • There is a lift for public use.

  • The lift is located to the left as you enter the Shoolhill / Upperkirkgate lower mall entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are LM and UM.

  • The lift is approximately 55m (60yd 5in) from the Shoolhill / Upperkirkgate lower mall entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 104cm (3ft 5in).

  • The dimensions of the lift are 120cm x 163cm (3ft 11in x 5ft 4in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 33m (36yd 3in) from the car park lift.

  • This accessible toilet is located to the left as you exit the car park lift.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 164cm x 330cm (5ft 5in x 10ft 10in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 96cm (3ft 2in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are non-infectious waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the left.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is not a mirror.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 105cm (3ft 5in).

  • This accessible toilet is approximately 45m from the lower mall entrance on George Street.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 41m (44yd 2ft) from the main lift.

  • This accessible toilet is located on the upper mall, to the right as you exit the lift, adjacent to the food court.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 97cm (3ft 2in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 136cm x 230cm (4ft 6in x 7ft 7in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 64cm (2ft 1in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are non-infectious waste disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 47cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder cannot be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is fair.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

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  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the upper mall, to the right as you exit the lift, adjacent to the food court.

  • The female and male toilets are approximately 43m (47yd 1in) from the main lift.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located adjacent to the upper mall toilets.

  • The height of the baby change table once extended is 94cm (3ft 1in).

  • Inside the venue, there is level access to the baby change facility.

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  • Staff do receive disability awareness / equality training.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.