|Level Access and Automatic Doors
This is given when the venue has –
|Access by ramps, slopes and/or manual doors
This is given when the venue has –
|Mobility Impaired Walker
This is awarded to a venue where at the entrance to the building there are no more than three medium steps. If there is more than one step a handrail must be provided. Internal level changes can be overcome by moderate/easy ramps and/or lifts.
|We use a further 17 symbols that represent other features –|
A seat is available on the premises for customers. If not readily available it can be requested.
There are accessible toilets on the premises.
The toilet must have –
There is step free access to standard toilets on the premises. These are located on the ground or other floors accessible by lift.
|Accessible Changing Rooms
There are accessible changing rooms or fitting rooms available on the premises.
The changing rooms must have -
|Changing Places Facilities
DisabledGo is delighted to add its support to the Changing Places campaign for fully accessible public toilet facilities for people with profound and multiple learning disabilities. Changing Places toilets include an adult-sized, height-adjustable changing bench, hoist and plenty of space.
Standard accessible toilets do not meet the needs of all people with a disability - or their carers.
Changing Places toilets are different to standard accessible toilets.
Changing Places toilets provide:
The criteria for awarding the symbol is designed by the Changing Places consortium and further information can be found on the Changing Places website.
Where these facilities do not meet the criteria set out by the Changing Places Consortium the facility will be known as Changing Places (Partial). These type of facilities will not be awarded the Changing Places symbol but the Accessible Changing Room symbol.
To qualify for the Changing Places (Partial) section to be added, the facility must meet this minimum criteria:
The changing facility should be at least the minimum floor size for Changing Places and have an accessible toilet within the cubicle
The information will be included in the access guide to allow the user to decide if the facility is suitable to their requirements.
As part of our partnership working with Changing Places, DisabledGo will provide the details of partial facilities to Changing Places in order for them to contact the venue with a view to encouraging the service provider to upgrade the facility to the full Changing Places standard.
Large print information is available on the premises. Large print materials which are available 'on request' will be noted in the Additional Information section on the Detailed Access Guides but will not qualify for the large print symbol.
Braille information is available on the premises. Braille information which is available 'on request' will be noted in the Additional Information section on the Detailed Access Guides but will not qualify for the Braille symbol.
The service provider welcomes assistance dogs onto the premises.
A sound enhancement system is available at certain locations within the premises.
|Contacting the venue
The service provider is contactable by one or more of –
The service provider has a policy of providing a home delivery or home visiting service. A website delivery service does not constitute a home service.
Parking 3 stars
The venue has it's own car park for use by patrons
This symbol will also be applied for venues within for example a shopping centre/retail park served by a car park belonging to the shopping centre/retail park as a whole.
|Parking 2 stars
Blue Badge on street parking available
This will be given if:
|Parking 1 star
Public Car Park near to the venue
This symbol indicates that there is a public car park within approximately 200 metres of the venue. This will refer to car parks such as NCP or council car parks.
This symbol will only be awarded to accommodation which has rooms which have
|Sign Language used
The service provider has informed a DisabledGo Surveyor that they have a member of staff trained in sign language generally on duty.
The symbol will not be awarded if the sign language interpreter is only available on request. The information relating to the sign language interpreter is contained in the Additional Information section of the Detailed Access Guides and should be read fully to discover if a sign language interpreter is available on request and what level of sign language they are trained to.
We must emphasise that it is a symbol that should be relied upon with care as managing practices can vary and business ownership can change resulting in different approaches to disability. We can only assess whether venues have a sign language interpreter available at the time of the survey and at the Annual Renewal.
|Disability Awareness / Equality Training
The service provider has informed a DisabledGo Surveyor that they provide Disability Awareness / Equality Training for their staff.
We have reservations about including this symbol, however we have been asked to include it in our guides by disabled people. We must emphasise that it is a symbol that should be relied upon with care as managing practices can vary and business ownership can change resulting in different approaches to disability. We can only assess whether venues have disability awareness training at the time of the survey and at the Annual Renewal.