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Our Symbols

DisabledGo uses 20 symbols. The symbols have been designed in consultation with disabled people and represent important information that disabled people have told us would be good to find out at a glance. All the venues visited by our surveyors are given symbols; you can narrow your search by filtering your results using the symbols at the top of the results pages.

We use three symbols that relate to access into and around the building, in terms of physical access.

	Wheelchair User This is given when key services in the venue are accessible to a person who can independently power their wheelchair. Venues will have – Level access leading to the entrance door Level access inside or easy ramps/standard/platform lifts to access level changes Sensor/push pad operated automatic doors or no doors at the main entrance Doors must have a clear door width of at least 75cm
	Wheelchair User with Assistance The key services in the venue are accessible to a wheelchair user. However assistance may be required to overcome features such as heavy doors or moderate ramps. Venues will have – Level access or an easy/moderate ramp and/or up to one shallow (10cm) step Internal level changes can be overcome by easy/moderate ramps or standard/platform lifts/or up to one shallow (10cm) step Manual or automatic doors, if manual these doors could be heavy Doors must have a clear door width of at least 75cm You may need to ask a member of staff to use the lift if there is one at the venue. This will be noted as part of the Detailed Access Guide.
	Mobility Impaired Walker This is awarded to a venue where at the entrance to the building there are no more than three medium steps. If there is more than one step a handrail must be provided. Internal level changes can be overcome by moderate/easy ramps and/or lifts.
	We use a further 17 symbols that represent other features –
	Seat Available A seat is available on the premises for customers. If not readily available it can be requested.
	WC Adapted There are adapted toilets on the premises. The toilet must have – A clear door width of at least 75cm Step free access Sufficient space for a wheelchair user to manoeuvre Grab rails and drop down rails available
	WC Standard There is step free access to standard toilets on the premises. These are located on the ground or other floors accessible by lift.
	Adapted Changing Rooms There are adapted changing rooms or fitting rooms available on the premises. The changing rooms must have - A clear door width of at least 75cm Step free access Sufficient space for a wheelchair user to manoeuvre Grab rails and drop down rails available
	Changing Places Facilities DisabledGo is delighted to add its support to the Changing Places campaign for fully accessible public toilet facilities for people with profound and multiple learning disabilities. Changing Places toilets include an adult-sized, height-adjustable changing bench, hoist and plenty of space. Standard adapted toilets do not meet the needs of all people with a disability - or their carers. Changing Places toilets are different to standard adapted toilets. Changing Places toilets provide: The right equipment A height adjustable adult sized changing bench A tracking hoist system, or mobile hoist if this is not possible Enough space Adequate space in the changing area for the disabled person and up to two carers A centrally placed toilet with room either side for the carers A screen or curtain to allow the disabled person and carer some privacy A safe and clean environment Wide tear off paper roll to cover the bench A large waste bin for disposable pads A non-slip floor Criteria The criteria for awarding the symbol is designed by the Changing Places consortium and further information can be found on the Changing Places website. Where these facilities do not meet the criteria set out by the Changing Places Consortium the facility will be known as Changing Places (Partial). These type of facilities will not be awarded the Changing Places symbol but the Adapted Changing Room symbol. To qualify for the Changing Places (Partial) section to be added, the facility must meet this minimum criteria: The changing facility should be at least the minimum floor size for Changing Places and have an adapted toilet within the cubicle The information will be included in the access guide to allow the user to decide if the facility is suitable to their requirements. As part of our partnership working with Changing Places, DisabledGo will provide the details of partial facilities to Changing Places in order for them to contact the venue with a view to encouraging the service provider to upgrade the facility to the full Changing Places standard.
	Large Print Large print information is available on the premises. Large print materials which are available 'on request' will be noted in the Additional Information section on the Detailed Access Guides but will not qualify for the large print symbol.
	Braille Braille information is available on the premises. Braille information which is available 'on request' will be noted in the Additional Information section on the Detailed Access Guides but will not qualify for the Braille symbol.
	Assistance Dog The service provider welcomes assistance dogs onto the premises.
	Hearing System A sound enhancement system is available at certain locations within the premises.
	Contacting the venue The service provider is contactable by one or more of – Textphone Fax Email
	Home Service The service provider has a policy of providing a home delivery or home visiting service. A website delivery service does not constitute a home service.
	Parking 3 stars The venue has it's own car park for use by patrons This symbol will also be applied for venues within for example a shopping centre/retail park served by a car park belonging to the shopping centre/retail park as a whole.
	Parking 2 stars Blue Badge on street parking available This will be given if: There is on street Blue Badge parking in the immediate vicinity of the venue or; The venue can provide parking if booked in advance to Blue Badge holders. This last point could refer to a venue which has a car park for staff only but are happy to reserve a space for a Blue Badge holder. All local parking restrictions should be checked before visiting the venue.
	Parking 1 star Public Car Park near to the venue This symbol indicates that there is a public car park within approximately 200 metres of the venue. This will refer to car parks such as NCP or council car parks.
	Adapted Accommodation This symbol will only be awarded to accommodation which has rooms which have Either step free, ramped or lift access to bedrooms Adapted en suite facilities All doors leading to an adapted room and internal doors leading to the ensuite will have a minimum clear door width of 75cm The adapted ensuite will have a selection of handrails to aid transfer to the toilet and ideally a drop down rail for balance and side transfer space (minimum of 60 cm) The adapted ensuite will have a lowered bath or a level access wheel in shower There are many other adaptations available for hotel rooms and DisabledGo will provide additional details with regards to hoists, auxiliary aids for sensory impairments etc where available. The guide should be read in full to check the room meets your requirements.
	Sign Language used The service provider has informed a DisabledGo Surveyor that they have a member of staff trained in sign language generally on duty. The symbol will not be awarded if the sign language interpreter is only available on request. The information relating to the sign language interpreter is contained in the Additional Information section of the Detailed Access Guides and should be read fully to discover if a sign language interpreter is available on request and what level of sign language they are trained to. We must emphasise that it is a symbol that should be relied upon with care as managing practices can vary and business ownership can change resulting in different approaches to disability. We can only assess whether venues have a sign language interpreter available at the time of the survey and at the Annual Renewal.
	Disability Awareness Training The service provider has informed a DisabledGo Surveyor that they provide Disability Awareness Training for their staff. We have reservations about including this symbol, however we have been asked to include it in our guides by disabled people. We must emphasise that it is a symbol that should be relied upon with care as managing practices can vary and business ownership can change resulting in different approaches to disability. We can only assess whether venues have disability awareness training at the time of the survey and at the Annual Renewal.