Disabled Access Guide for WRVS Shop

The WRVS shop is located on the ground floor of the Abbey Wing.

There is a hopper shuttle bus which runs between Ashford and St Peter's hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors.

Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.

The venue is situated outside the centre of the town.

This venue is situated in Chertsey.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Chertsey.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for Blue Badge holders.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 10 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.8m x 5.6m (12ft 5in x 18ft 4in).

The nearest designated bay is 34m (37yd) from the main entrance.

The furthest designated bay is 80m (87yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is a designated drop off point.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 175cm (5ft 8in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 175cm (5ft 8in) wide.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is vinyl.

The following information is for the cafe.

Full table service is not available.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is not a lowered section at the service counter.

Some tables are permanently fixed.

No chairs are permanently fixed.

No chairs have armrests.

The nearest table is 3m (9ft 10in) from the main entrance.

The distance between the floor and the lowest dining table is 72cm (2ft 4in).

The distance between the floor and the highest dining table is 105cm (3ft 5in).

There is ample room for a wheelchair user to manoeuvre.

Menus are available hand held.

Menus are not available in Braille.

Menus are not available in large print.

Picture menus are not available.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is hot and cold snacks.

There are no adapted toilets within this venue designated for public use.

The nearest adapted toilet is located on the ground floor of the Abbey Wing.

Please see the separate guide for access information.

Availability and Location of Standard Toilets

Standard toilets are not available.

The nearest standard toilets are located on the ground floor of the Abbey Wing.

Please see the separate guide for access information.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.

Plastic cups are available.

Plastic cutlery is available.

Drinking straws are available on request.

Children are welcomed at the venue.