Disabled Access Guide for Worcester Park Station

The venue is situated outside the centre of the town or city.

This venue is situated in Worcester Park.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

There are 3 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 2.9m x 4.2m (9ft 6in x 13ft 9in).

The nearest designated bay is 16m (17yd) from the main accessible entrance.

The car park surface is tarmac.

The car park does not have a height restriction barrier.

The entrance to the car park is off Station Approach, the designated bays are separate from the car park outside the station entrance

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 140cm (4ft 7in) wide.

There are steps to access this area/service.

There are 3 steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 100cm (3ft 3in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is moderate.

The ramp or slope is permanent.

This entrance gives access directly onto Platform 1.

There is not level access to the service.

The main doors open (no doors).

There are steps to access this area/service.

There are 15+ steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do have handrails.

This entrance gives access directly onto Platform 2.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The lighting levels are bright.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located in the waiting room.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located in the waiting room.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

The photograph shows the access to the toilets in the waiting room.

There are 2 platform(s) at this station.

The station is not staffed.

There is not an office to obtain help.

The train companies operating from within this station are South West Trains.

There is a taxi rank.

The taxi rank is located in front of the station.

The taxi rank is 5m (16ft 4in) from the accessible entrance.

Announcements on platforms are both audio and visual.

Platforms 1 are accessible to a wheelchair user.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 1.

The platform(s) accessed by steps only is/are 2.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

The ticket office is open Monday to Saturday 06.50 - 18.10 & Sunday 06.50 - 15.00.

There are help points fitted with induction loops available on both platforms.