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Disabled Access Guide for Woolwich Dockyard Station
Belson Road
Woolwich
London
SE18 5JY
Tel: 0845 000 2222
Fax: 0845 678 6976
Textphone: 0800 783 4548
Web: http://southeasternrailway.co.uk
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Location
The venue is situated outside the centre of the town.
This venue is situated in Woolwich.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Opening Times (Ticket office)
| Day | Opening Times |
|---|---|
| Monday | 06:40 - 13:20 |
| Tuesday | 06:40 - 13:20 |
| Wednesday | 06:40 - 13:20 |
| Thursday | 06:40 - 13:20 |
| Friday | 06:40 - 13:20 |
| Saturday | Closed |
| Sunday | Closed |
Parking
This venue does not have its own car park.
There is not a car park for public use within 200m (approx).
On street marked Blue Badge bays are not available.
Clearly signed and/or standard on street marked bays are available.
The dimensions of the standard marked parking bays are 5.6m x 1.8m (18ft 4in x 5ft 10in).
Standard marked parking bays are located opposite the venue.
There is not a designated drop off point.
Outside Access (Ticket Office )
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 120cm (3ft 11in) wide.
Level Change (Ticket Office)
There are steps to access this area/service.
The steps are located at the front of the ticket office.
There are 1 steps to the area/service.
The steps are not clearly marked.
The steps are shallow.
The steps do not have handrails.
Outside Access (Main Entrance)
This entrance gives access to platforms 1-2.
This information is for the entrance located at the side of the ticket office.
There is level access to the service.
The main doors open (no doors).
Outside Access (Rear Entrance)
This entrance gives access to platforms 2.
This information is for the entrance located at the rear of the venue.
There is not level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are permanently held open.
The door opening is 160cm (5ft 2in) wide.
Level Change (Rear Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located at the rear of the venue.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Inside Access (Ticket Office )
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 1 member(s) of staff on duty.
The station is not staffed between 01.30 - 06.30.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located at the front of the venue.
The ticket office is 10m (11yd) from the main entrance.
The train companies operating from within this station are South Eastern Rail.
There is not a taxi rank.
Announcements on platforms are both audio and visual.
Platforms which have tactile markings at the platform edge are (none).
Adapted toilets are located on the platform(s).
Adapted toilets are located on platform(s) 1.
Adapted toilets are not located on the main station concourse.
There is not a wheelchair available to borrow.
Platform
This information is for platform(s) 1-2.
The platform(s) accessed by steps only is/are 1-2.
The platform(s) which can be accessed by using alternative outside access entrances only is/are 2.
Adapted toilets are 27m (29yd) from the main entrance.
Platform 1 - Greenwich and London
Platform 2 - Dartford and Gillingham
Level Change (Platform 1)
There are steps to access this area/service.
The steps are located at the Platform 1 entrance.
There are 15+ steps to the area/service.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
Level Change (Platform 2 )
There are steps to access this area/service.
The steps are located at the Platform 2 entrance.
There are 15+ steps to the area/service.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 27m (29yd) from the main entrance.
The accessible toilet is located on Platform 1.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is not a radar key.
The key can be obtained from the ticket office.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 97cm (3ft 2in).
The door is light.
The dimensions of the accessible toilet are 250cm x 170cm (8ft 2in x 5ft 6in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 120cm (3ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is push.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 42cm (1ft 4in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are low.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Baby Change Facilities
Baby change facilities are not located within the venue.
Additional Information
Staff do receive disability awareness / equality training.
Documents are not available in Braille.
Documents are not available in large print.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Staff are Text Relay aware.
