Local access information
across the country
Disabled Access Guide for Woolwich Arsenal Station
Woolwich New Road
Woolwich
London
SE18 6EU
Tel: 0845 000 2222
Fax: 0845 678 6976
Textphone: 0800 783 4548
Web: http://www.southeasternrailway.co.uk
Email us about this Venue
Find more venues in Royal Borough of Greenwich
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 05:40 - 20:05 |
| Tuesday | 05:40 - 20:05 |
| Wednesday | 05:40 - 20:05 |
| Thursday | 05:40 - 20:05 |
| Friday | 05:40 - 20:05 |
| Saturday | 06:10 - 20:05 |
| Sunday | 06:40 - 20:05 |
Location
The venue is situated within the centre of the town.
This venue is situated in Woolwich.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3m x 5m (9ft 10in x 16ft 4in).
The nearest designated bay is 165m (180yd) from the main entrance.
The furthest designated bay is 175m (191yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This entrance gives access to platforms 1-2.
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are permanently held open.
The door opening is 154cm (5ft ) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located at the front of the building .
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 132cm (4ft 3in).
There are steps to access this area/service.
The steps are located at the front of the building.
There are 3 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
There is not a standard and/or platform lift to access this area/service.
The ramp overcomes the steps.
Outside Access (Side Entrance)
This entrance gives access to platforms 1-2-3-4.
This information is for the entrance located at the side of the building.
There is not level access to the service.
The main doors open (no doors).
Level Change (Side Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located at the side of the building .
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located at the side of the building.
There are 3 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do not have handrails.
Outside Access (DLR Entrance)
This entrance gives access to platforms 1-2-3-4.
This information is for the entrance located on Powis Street.
There is level access to the service.
The main doors open (no doors).
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
The floors which are accessible by stairs are B-LG-G.
There are 15+ steps between floors.
The lighting level is medium.
The steps are clearly marked.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Escalators can be used to access other floors.
The floors which are accessible by escalator are B-G.
The escalator steps are clearly marked.
The head and foot of the escalators are clearly marked.
The lighting level is medium.
G - Main Entrance, Ticket Office
LG - Platform 1,2 - South Eastern Train Service
B - Platform 3,4 - DLR Train Serivce
Lift (Platform 1)
There is a lift for public use.
The lift is located to the rear of the station, over the bridge.
The lift is a standard lift.
The floors which are accessible by this lift are LG-G.
The lift is 100m (109yd) from the side entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 2m x 1.4m (6ft 6in x 4ft 7in).
The clear door width is 107cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does have Braille markings.
The lift does have tactile markings.
Lift (Platform 2-3-4)
There is a lift for public use.
The lift is located to the rear of the station.
The lift is a standard lift.
The floors which are accessible by this lift are B-LG-G.
The lift is 70m (76yd) from the side entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 2m x 1.4m (6ft 6in x 4ft 7in).
The clear door width is 107cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does have Braille markings.
The lift does have tactile markings.
Train Station
There are 4 platform(s) at this station.
The station is staffed.
There are generally 12 member(s) of staff on duty.
The station is not staffed between 12.00am - 4.00am.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located at the main entrance.
The ticket office is 10m (11yd) from the main entrance.
The train companies operating from within this station are South Eastern Railway, DLR Trains.
There is a taxi rank.
The taxi rank is located to the side of the building.
The taxi rank is 15m (16yd) from the main entrance.
Shops and services within the station include Costa Coffee, Pumpkin Cafe.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Wider ticket barriers are available to access platforms.
Platforms which have tactile markings at the platform edge are 1-2.
Adapted toilets are located on the platform(s).
Adapted toilets are located on platform(s) 1.
There is not a wheelchair available to borrow.
Platform 1-2: South Eastern Service
Platform 3-4: DLR Trains
Platform
This information is for platform(s) 1-2-3-4.
The platform(s) accessed by lift is/are 1-2-3-4.
The platform(s) accessed by steps only is/are 1-2-3-4.
The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 1-2-3-4.
The platform(s) which can be accessed by using alternative outside access entrances only is/are 1-2-3-4.
Adapted toilets are 134m (146yd) from the Side Entrance.
Platform 1,2 - LG Floor
Platform 3,4 - B Floor
Level Change (Platform 1-2 )
There are steps to access this area/service.
The steps are located going from the main entrance to Platforms 1 and 2.
There are 15+ steps to the area/service.
The lighting levels at the steps are medium.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Restaurant / Bar (Costa Coffee)
The following information is for the cafe.
Once inside, there is level access to the service.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 14m (15yd) from the Side Entrance.
The distance between the floor and the lowest dining table is 80cm (2ft 7in).
The distance between the floor and the highest dining table is 80cm (2ft 7in).
Menus are wall only.
The type of food served here is cakes and sandwiches.
There are manual heavy doors at the Costa Coffee entrance inside and outside.
Restaurant / Bar (Pumpkin)
The following information is for the cafe.
Once inside, there is level access to the service.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 1m (3ft 3in) from the Cafe Entrance.
The distance between the floor and the lowest dining table is 73cm (2ft 4in).
The distance between the floor and the highest dining table is 73cm (2ft 4in).
Menus are wall only.
The type of food served here is sandwiches.
Pumpkin cafe is located on Platform 1
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 134m (146yd) from the Side Entrance.
The accessible toilet is located on Platform 1.
There is level access to the accessible toilet.
This is by lift.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from the supervisor's office.
The door opens inwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 105cm (3ft 5in).
The door is heavy.
The dimensions of the accessible toilet are 172cm x 266cm (5ft 7in x 8ft 8in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 110cm (3ft 7in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 112cm (3ft 8in) high.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on Platform 1.
The female and male toilets are 134m (146yd) from the side entrance.
Inside the venue, there is level access to the female and male toilet.
This is by lift.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located on Platform 1.
The height of the baby change table once extended is 100cm (3ft 3in).
Inside the venue, there is level access to the baby change facility.
This is by lift.
Additional Information
Staff do receive disability awareness / equality training.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Staff are Text Relay aware.
