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Disabled Access Guide for Willesden Junction Station
Station Approach
Harlesden
London
NW10 4UY
Tel: 0845 601 4867
Email: overgrounfinfo@tfl.gov.uk
Web: http://www.tfl.gov.uk/tfl/contact/overground
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Location
The venue is situated outside the centre of the town or city.
The venue is on a road with a steep gradient.
Parking
This venue does not have its own car park.
On street marked Blue Badge bays are not available.
Outside Access (Station Approach)
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 170cm (5ft 6in) wide.
Level Change (Station Approach)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
The width of the ramp or slope is 175cm (5ft 8in).
Outside Access (Harrow Road)
There is not level access to the service.
The main doors open (no doors).
The door opening is 215cm (7ft ) wide.
Level Change (Harrow Road)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
The width of the ramp or slope is 400cm (13ft 1in).
Reception (Ticket Office - Harrow Road)
The reception desk is 2m (6ft 6in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Reception (Ticket Office - Station Approach)
The reception desk is 6m (19ft 8in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access (Walkway)
There is not level access to the service.
The lighting levels are bright.
Level Change (Walkway)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the lift for platform 4 and 5.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 200cm (6ft 6in).
Lift (Platforms 4 & 5)
There is a lift for public use.
The lift is located towards Platforms 4 and 5.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 20m (22yd) from the accessible entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 1.4m x 1.5m (4ft 7in x 4ft 11in).
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Lift (Platforms 1, 2 & 3)
There is a lift for public use.
The lift is located opposite the main entrance.
The lift is a standard lift.
The floors which are accessible by this lift are Platforms 1, 2 & 3.
The lift is 12m (13yd) from the accessible entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.4m x 1.5m (4ft 7in x 4ft 11in).
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Train Station
There are 5 platform(s) at this station.
The station is staffed.
There are generally 9 member(s) of staff on duty.
The station is not staffed between 00:30 - 05:30.
There is an office to obtain help.
This office is located adjacent to the entrances & the platforms.
The train companies operating from within this station are Silverlink.
Announcements on platforms are both audio and visual.
Platforms 1 to 5 are accessible to a wheelchair user.
Platform (4 & 5)
There is level access to the platform(s).
Access to the platform(s) is via lift.
There is not an adapted toilet.
Shops or services available on the platform are the Expresso bar.
Platform (1, 2, 3)
There is level access to the platform(s).
Access to the platform(s) is via lift.
There is an adapted toilet.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
The accessible toilet is 20m (22yd) from the accessible entrance.
The accessible toilet is located on platform 1.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from a member of staff.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the accessible toilet are 320cm x 160cm (10ft 5in x 5ft 2in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 70cm (2ft 3in).
The tap type is lever.
There is not a functional emergency alarm available.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 90cm (2ft 11in) high.
Colour contrast and lighting in accessible toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
There are baby changing facilities in the adapted toilet.
The adapted toilet is accessed via an easy ramp.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on platform 1.
The female toilets are 20m (22yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on platform 3.
The male toilets are 18m (20yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
The adapted toilet is accessed via an easy ramp.
Additional Information
Staff do receive disability awareness / equality training.
Documents are not available in Braille.
Documents are not available in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
