Disabled Access Guide for Wickham Park Surgery

The surgery is open on alternate Saturdays.

The venue is situated within the centre of the area.

This venue is situated in West Wickham.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is West Wickham.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 0 designated parking bay(s) within the car park.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 77cm (2ft 6in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 78cm (2ft 6in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of and immediately beyond the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The width of the ramp or slope is 86cm (2ft 9in).

The desk is 2m (6ft 6in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

This venue does play background music.

Music is played in some parts of the venue.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is vinyl.

There is a waiting room / area.

The waiting room / area is 1m (3ft 3in) from the main entrance.

There is level access into the waiting room / area.

The type of flooring is vinyl.

All chairs are permanently fixed.

No tables are permanently fixed.

No chairs have armrests.

Announcements are in person.

Lighting levels are medium.

The room does have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 5 consultation / treatment rooms available.

The room surveyed was 3.

The consultation / treatment room is 10m (11yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 71cm (2ft 3in) wide.

The type of flooring is vinyl.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

No chairs have armrests.

No chairs are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does not have background music playing.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located off the waiting area.

The unisex toilets are 4m (13ft 1in) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are not Text Relay aware.