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Disabled Access Guide for The Whitehouse Surgery
123 Towncourt
Petts Wood
Orpington
BR5 1EL
Tel: 01689 821551
Fax: 01689 818692
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 18:50 |
| Tuesday | 08:30 - 18:50 |
| Wednesday | 08:30 - 13:00 |
| Thursday | 08:30 - 18:50 |
| Friday | 08:30 - 18:50 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated outside the centre of the area.
This venue is situated in Petts Wood.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Petts Wood.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does not have its own car park.
There is not a car park for public use within 200m (approx).
On street marked Blue Badge bays are not available.
Clearly signed and/or standard on street marked bays are not available.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 89cm (2ft 11in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope does not bypass the steps.
The ramp or slope is located leading to the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
The width of the ramp or slope is 120cm (3ft 11in).
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 2 steps to the area/service.
The steps are not clearly marked.
The steps are shallow.
The steps do not have handrails.
Outside Access (Alternative Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 75cm (2ft 5in) wide.
Level Change (Alternative Access)
There is a ramp or slope to access this area/service.
The ramp or slope is moderate.
The ramp or slope is portable.
Please contact reception.
The width of the ramp or slope is 66cm (2ft 1in).
Reception
The desk is 2m (6ft 6in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is available only on request.
The hearing system is a portable loop.
Staff are trained to use the hearing system.
There is not a touchscreen.
There is a prescription box.
The prescription box is not at a suitable height for a wheelchair user.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
The type of flooring in walkways and corridors is carpet.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 1m (3ft 3in) from the main entrance.
There is level access into the waiting room / area.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Announcements are in person.
Lighting levels are bright.
There is a television.
The television does have subtitles.
There is space for an assistance dog to rest.
There are no vending machines.
There is a children's play area.
Consultation / Treatment Room
There are 3 consultation / treatment rooms available.
The room surveyed was 3.
The consultation / treatment room is 10m (11yd) from the waiting room.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are light.
The door opening is 80cm (2ft 7in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
All chairs have armrests.
No chairs are permanently fixed.
No tables are permanently fixed.
Lighting levels are bright.
The room does not have background music playing.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 6m (19ft 8in) from the main entrance.
The adapted toilet is located within the waiting room.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 84cm (2ft 9in).
The door is heavy.
The dimensions of the adapted toilet are 140cm x 200cm (4ft 7in x 6ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is not a lateral transfer space.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are not mirrors in the adapted toilet.
The height of the toilet seat above floor level is 40cm (1ft 3in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 145cm (4ft 9in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 82cm (2ft 8in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is fair.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 95cm (3ft 1in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
