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Disabled Access Guide for The White Swan Hotel
16 Chichester Road
Arundel
West Sussex
BN18 0AD
Tel: 01903 882677
Fax: 01903 884154
Email: thewhiteswan.arundel@pebblehotels.com
Web: http://www.pebblehotels.com
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Introduction
Services/facilities within the building include Rooms, Function, Conference and Meeting Rooms.
The hotel is open 24 hours a day.
Location
The venue is situated outside the centre of the town.
This venue is situated in Arundel.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Arundel.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 6 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 2.6m x 5.15m (8ft 6in x 16ft 10in).
The nearest designated bay is 10m (11yd) from the accessible entrance.
The furthest designated bay is 17m (18yd) from the accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 130cm (4ft 3in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 158cm (5ft 2in) wide.
Level Change (Main Entrance)
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 1 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do not have handrails.
Outside Access (Accessible Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 93cm (3ft ) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 94cm (3ft 1in) wide.
Level Change (Accessible Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of and behind the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 118cm (3ft 10in).
Reception
The reception desk is 9m (29ft 6in) from the accessible entrance.
There is not level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
Level Change (Accessible Entrance to Reception)
There is a ramp or slope to access this area/service.
The ramp or slope is located in the restaurant.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Inside Access
There is level access to the service.
This venue does play background music.
Music is played in some parts of the venue.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Restaurant / Bar
The following information is for the restaurant.
Once inside, there is level access to the service.
Full table service is not available.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
Some chairs are permanently fixed.
Some chairs have armrests.
The nearest table is 3m (9ft 10in) from the accessible entrance.
The distance between the floor and the lowest dining table is 36cm (1ft 2in) cm.
The distance between the floor and the highest dining table is 73cm (2ft 4in) cm.
Menus are hand held and on the wall.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are not clearly written.
Menus are presented in contrasting colours.
The type of food served here is traditional meals.
Rooms
The Tourist Board rating is 3 Star.
There are 20 room(s) in total.
There are 6 standard ground floor rooms.
There are 6 standard rooms on other floors.
Adapted Rooms
There are no adapted ensuite facilities
Auxiliary Aids - general
None of the hotel rooms have auxiliary aids for people with sensory impairments.
The hotel does not provide other auxiliary aids for people with mobility impairments.
Assistance dogs are welcomed to stay with guests in rooms.
Standard Rooms
Ground Floor Standard Rooms
There are standard rooms on the ground floor.
There is level access to ground floor rooms.
None of these rooms are accessed by platform lift.
Adjoining rooms are not available.
Standard Rooms on Other Floors
There are standard rooms on other floors.
The other floors cannot be accessed by lift.
Adjoining rooms are not available.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
The services on the floors which are not accessible are additional rooms.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is no additional signage on or near the toilet door.
The adapted toilet is 17m (18yd) from the accessible entrance.
The adapted toilet is located at the rear of the restaurant.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 94cm (3ft 1in).
The door is heavy.
The dimensions of the adapted toilet are 160cm x 200cm (5ft 2in x 6ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 90cm (2ft 11in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are not mirrors in the adapted toilet.
The height of the toilet seat above floor level is 44cm (1ft 5in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 101cm (3ft 3in) high.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 102cm (3ft 4in) high.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 88cm (2ft 10in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located at the rear of the restaurant.
The female and male toilets are 16m (17yd) from the accessible entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are medium.
Additional Information
Staff do not receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
Plastic cups are not available.
Plastic cutlery is not available.
Drinking straws are available on request.
