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Disabled Access Guide for Western Area Housing Office
38 Holybourne Avenue
Roehampton
London
SW15 4JE
Tel: 020 8871 5530
Fax: 020 8789 7979
Email: hms@wandsworth.gov.uk
Web: http://www.wandsworth.gov.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 16:30 |
| Tuesday | 09:00 - 16:30 |
| Wednesday | 09:00 - 16:30 |
| Thursday | 09:00 - 16:30 |
| Friday | 09:00 - 16:30 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated outside the centre of the town or city.
This venue is situated in Roehampton.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Putney.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is Putney.
Parking
This venue does not have its own car park.
On street marked Blue Badge bays are available.
The dimensions of the on street marked Blue Badge parking bays are 3.3m x 5m (10ft 9in x 16ft 4in).
On street Blue Badge parking is located in front of the office.
On street parking is also available.
Outside Access (Main Entrance)
There is not level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 78cm (2ft 6in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the right of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 158cm (5ft 2in).
Reception
The reception desk is 4m (13ft 1in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
There is level access to a private interview booth.
The fixed loop hearing system is located in the interview room.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 3m (9ft 10in) from the main entrance.
The accessible toilet is located to the right as you enter the venue.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 85cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 172cm x 185cm (5ft 7in x 6ft ).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 76cm (2ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 44cm (1ft 5in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are medium.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
