Local access information
across the country
Disabled Access Guide for West12 Shopping Centre
Shepherds Bush Green
Shepherds Bush
London
W12 8PP
Tel: 020 8746 0038
Fax: 020 8762 9961
Email: comments@west12shopping.com
Web: http://www.west12shopping.com
Email us about this Venue
Find more venues in Land Securities
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 06:00 - 00:30 |
| Tuesday | 06:00 - 00:30 |
| Wednesday | 06:00 - 00:30 |
| Thursday | 06:00 - 00:30 |
| Friday | 06:00 - 02:30 |
| Saturday | 07:30 - 02:30 |
| Sunday | 07:30 - 00:30 |
Location
The venue is situated within the centre of the town.
This venue is situated in Shepherd's Bush.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Shepherd's Bush.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is Shepherd's Bush.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is located above the shopping centre.
The car park type is multi-storey.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 9 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 4.8m (11ft 9in x 15ft 8in).
The nearest designated bay is 4m (13ft 1in) from the Morrisons lift.
The furthest designated bay is 14m (15yd) from the Morrisons lift.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2m (6ft 6in).
Outside Access (From the Car Park)
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 180cm (5ft 10in) wide.
This entrance opens into the 1st floor of the shopping centre.
Outside Access (Shepherd's Bush Green Entrance)
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 150cm (4ft 11in) wide.
There are also 5 sets of double heavy doors that open towards you, 150cm wide.
Level Change (Shepherd's Bush Green Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located within the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Outside Access (Rockley Road Entrance)
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 135cm (4ft 5in) wide.
There are also 2 double width heavy doors that open towards you, 140cm in width available at this entrance.
Level Change (Rockley Road Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located within the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 115cm (3ft 9in).
There are steps to access this area/service.
The steps are located either side of the ramp.
There are 4 steps to the area/service.
The lighting levels at the steps are medium.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The steps and ramp have anti-slip strips.
Outside Access (Charecroft Way Entrance)
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 180cm (5ft 10in) wide.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
Escalators can be used to access other floors.
The floors which are accessible by escalator are G-1-2.
The escalator steps are not clearly marked.
The head and foot of the escalators are not clearly marked.
The lighting level is bright.
Lift
There is a lift for public use.
The lift is located in front of Morrisons at the rear of the building.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2 .
The lift is 40m (44yd) from the Shepherd's Bush Green entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.1m x 1.4m (3ft 7in x 4ft 7in).
The clear door width is 90cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
Lift (Morrisons)
There is a lift for public use.
The lift is located in the car park adjacent to the designated bays.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 4m (13ft 1in) from the designated parking bays.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 2m x 2.5m (6ft 6in x 8ft 2in).
The clear door width is 140cm.
There is a mirror to aid reversing out of the lift.
The lift does not have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is low.
The lift does not have Braille markings.
The lift does not have tactile markings.
This lift opens directly into Morrisons from the car park.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 43m (47yd) from the Rockley Road entrance.
The adapted toilet is located on the left when you enter via the Rockley Road entrance.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 90cm (2ft 11in).
The door is light.
The dimensions of the adapted toilet are 230cm x 250cm (7ft 6in x 8ft 2in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 150cm (4ft 11in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
There is a 20p charge with turnstile barriers to access all toilets.
There is an access gate available to bypass the turnstiles, 95cm in width.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on the left when entering via Rockley Road.
The female and male toilets are 43m (47yd) from the Rockley Road entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 95cm (3ft 1in).
Inside the venue, there is level access to the baby change facility.
There is a 20p charge with turnstile barriers to access all toilets.
There is an access gate available to bypass the turnstiles, 95cm in width.
Additional Information
Staff do not receive disability awareness training.
Documents are not available in Braille.
Documents are not available in large print.
Registered assistance dogs are welcomed.
Staff are Text Relay aware.
Children are welcomed at the venue.
This venue is not part of a local or national disability initiative.
The centre has a child safety scheme called 'Little Shopper Stay Safe'.
Customers can obtain free wristbands for their child on which they can write contact numbers should their child get lost.
There are Little Shopper signs around the centre where children can be taught to go to if they become separated from parents.
