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Disabled Access Guide for West Wickham Station
Station Road
West Wickham
Bromley
BR4 OEH
Tel: 0845 000 2222
Fax: 0845 678 6976
Textphone: 0800 783 4548
Web: http://www.southeasternrailway.co.uk
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Location
The venue is situated within the centre of the town.
This venue is situated in West Wickham.
The venue is on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 5 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.5m x 5.9m (11ft 5in x 19ft 4in).
The nearest designated bay is 10m (11yd) from the main entrance.
The furthest designated bay is 18m (20yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2.1m (6ft 10in).
There is not a designated drop off point.
Blue Badge bays are located opposite the main entrance.
There is no height restriction barrier for the Blue Badge bays.
The route from the standard bays to the venue is down a flight of stairs.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 172cm (5ft 7in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception (Ticket Office)
The reception desk is 4m (13ft 1in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 06:10 - 19:30 |
| Tuesday | 06:10 - 19:30 |
| Wednesday | 06:10 - 19:30 |
| Thursday | 06:10 - 19:30 |
| Friday | 06:10 - 19:30 |
| Saturday | 07:20 - 14:30 |
| Sunday | Closed |
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 1 member(s) of staff on duty.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located on the left after the main entrance.
The ticket office is 2m (6ft 6in) from the main entrance.
The train companies operating from within this station are Southeastern Railway.
There is not a taxi rank.
Announcements on platforms are both audio and visual.
Adapted toilets are located on the platform(s).
Adapted toilets are located on platform(s) 1.
There is not a wheelchair available to borrow.
Platform
This information is for platform(s) 1-2.
The platform(s) which has/have level access is/are 1-2.
Adapted toilets are 25m (27yd) from the main entrance.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 24m (26yd) from the main entrance.
The accessible toilet is located on Platform 1.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door does not have a lock.
The width of the accessible toilet door is 98cm (3ft 2in).
The door is heavy.
The dimensions of the accessible toilet are 147cm x 304cm (4ft 9in x 9ft 11in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 80cm (2ft 7in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is push.
There is not a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 40cm (1ft 3in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Level Change (Adapted Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the door.
The ramp or slope is easy.
The ramp or slope is permanent.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Baby Change Facilities
Baby change facilities are not located within the venue.
Additional Information
Staff do receive disability awareness / equality training.
Documents are not available in Braille.
Documents are not available in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
